Interpersonal Conflict / Edition 9

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Overview

Interpersonal Conflict explains the key dynamics of personal conflicts that we all face. Written for courses such as Communication and Conflict, Interpersonal Conflict, Conflict Management, Conflict and Negotiation, and Conflict in Personal Relationships, this textbook examines the central principles of effective conflict management in a wide variety of contexts--whether at home or on the job. Its combination of up-to-date research and examples gives students a theoretical and practical foundation in conflict management.
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Product Details

  • ISBN-13: 9780078036934
  • Publisher: McGraw-Hill Higher Education
  • Publication date: 2/8/2013
  • Edition description: New Edition
  • Edition number: 9
  • Pages: 416
  • Sales rank: 60,881
  • Product dimensions: 7.30 (w) x 9.00 (h) x 0.80 (d)

Meet the Author

Wm. Wilmot is Professor of Communication at the University of Montana and is a practicing organizational mediator and conflict manager.

Joyce L. Hocker, a practicing family mediator and conflict manager, is a psychotherapist in Missoula, Montana.

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Table of Contents


Preface
Acknowledgements
Part One: Conflict Components
Chapter 1: The Nature of Conflict
Chapter 2: Perspectives on Conflict
Chapter 3: Interests and Goals
Chapter 4: Power: The Structure of Conflict
Chapter 5: Styles and Tactics

Part Two: Intervention
Chapter 6: Assessing Conflicts
Chapter 7: Moderating Your Conflicts
Chapter 8: Negotiating for Mutual Gains
Chapter 9: Third-Party Intervention
Chapter 10: Mending the Broken Branch: Forgiveness and Reconciliation
Chapter 11: Preventing Destructive Conflict
Appendix
References
Name Index
Subject Index

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Sort by: Showing 1 Customer Reviews
  • Anonymous

    Posted September 16, 2013

    Horrible Technical read....the system this the system that 

    Horrible Technical read....the system this the system that 

    0 out of 1 people found this review helpful.

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