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Interpersonal Conflict / Edition 8
     

Interpersonal Conflict / Edition 8

by William Wilmot, Joyce Hocker
 

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ISBN-10: 0073385131

ISBN-13: 9780073385136

Pub. Date: 01/12/2010

Publisher: McGraw-Hill Higher Education

Interpersonal Conflict explains the key dynamics of personal conflicts that we all face. Written for courses such as Communication and Conflict, Interpersonal Conflict, Conflict Management, Conflict and Negotiation, and Conflict in Personal Relationships, this textbook examines the central principles of effective conflict management in a wide variety of

Overview

Interpersonal Conflict explains the key dynamics of personal conflicts that we all face. Written for courses such as Communication and Conflict, Interpersonal Conflict, Conflict Management, Conflict and Negotiation, and Conflict in Personal Relationships, this textbook examines the central principles of effective conflict management in a wide variety of contexts—whether at home or on the job. Its combination of up-to-date research and examples gives students a theoretical and practical foundation in conflict management.

Product Details

ISBN-13:
9780073385136
Publisher:
McGraw-Hill Higher Education
Publication date:
01/12/2010
Edition description:
Older Edition
Pages:
384
Sales rank:
285,463
Product dimensions:
7.30(w) x 9.00(h) x 0.50(d)

Table of Contents

Preface
Acknowledgements
Part One: Conflict Components

Chapter 1: The Nature of Conflict

Chapter 2: Perspectives on Conflict

Chapter 3: Interests and Goals

Chapter 4: Power in Conflict

Chapter 5: Styles and Tactics


Part Two: Intervention

Chapter 6: Emotions in Conflict

Chapter 7: Mapping Your Conflicts

Chapter 8: Interpersonal Negotiation

Chapter 9: Third-Party Intervention

Chapter 10: Forgiveness and Reconciliation
Appendix
References
Name Index
Subject Index

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