Interpersonal Conflict / Edition 8

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Overview

Interpersonal Conflict explains the key dynamics of personal conflicts that we all face. Written for courses such as Communication and Conflict, Interpersonal Conflict, Conflict Management, Conflict and Negotiation, and Conflict in Personal Relationships, this textbook examines the central principles of effective conflict management in a wide variety of contexts—whether at home or on the job. Its combination of up-to-date research and examples gives students a theoretical and practical foundation in conflict management.

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Product Details

  • ISBN-13: 9780073385136
  • Publisher: McGraw-Hill Higher Education
  • Publication date: 1/12/2010
  • Edition description: Older Edition
  • Edition number: 8
  • Pages: 384
  • Sales rank: 474,255
  • Product dimensions: 7.30 (w) x 9.00 (h) x 0.50 (d)

Meet the Author

Wm. Wilmot is Professor of Communication at the University of Montana and is a practicing organizational mediator and conflict manager.

Joyce L. Hocker, a practicing family mediator and conflict manager, is a psychotherapist in Missoula, Montana.

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Table of Contents

Preface
Acknowledgements
Part One: Conflict Components

Chapter 1: The Nature of Conflict

Chapter 2: Perspectives on Conflict

Chapter 3: Interests and Goals

Chapter 4: Power in Conflict

Chapter 5: Styles and Tactics


Part Two: Intervention

Chapter 6: Emotions in Conflict

Chapter 7: Mapping Your Conflicts

Chapter 8: Interpersonal Negotiation

Chapter 9: Third-Party Intervention

Chapter 10: Forgiveness and Reconciliation
Appendix
References
Name Index
Subject Index
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