Interpersonal Skills for Hospitality Management

Interpersonal Skills for Hospitality Management

by Mona Clark, M. Clark
     
 
This is a comprehensive text on the communication and interpersonal skills required of existing and future managers within the tourism and hospitality industry. The industry is increasingly emphasising the importance of such skills, and this text provides a resource around which lecturers can develop relevant courses. The text is vocationally oriented while also

Overview

This is a comprehensive text on the communication and interpersonal skills required of existing and future managers within the tourism and hospitality industry. The industry is increasingly emphasising the importance of such skills, and this text provides a resource around which lecturers can develop relevant courses. The text is vocationally oriented while also dealing with more theoretical aspects. It adopts a structured, self-learning approach based on case studies, exercises, keynotes and activities.

Product Details

ISBN-13:
9780412573309
Publisher:
Cengage Learning
Publication date:
04/28/1995
Pages:
210
Product dimensions:
7.48(w) x 9.69(h) x 0.46(d)

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