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Interpersonal Skills in Organizations / Edition 1
     

Interpersonal Skills in Organizations / Edition 1

by Suzanne de Janasz, Beth Schneider, Karen O. Dowd, Beth Z. Schneider
 

ISBN-10: 0072441224

ISBN-13: 9780072441222

Pub. Date: 07/17/2001

Publisher: McGraw-Hill Higher Education

This experiential,workbook-style text focuses on key skill sets necessary for personal and managerial success in organizations today. These skill sets are:

· Intrapersonal skills — those skills essential for understanding oneself and one's personality: perception,awareness,disclosure and trust,value clarification,goal setting,identifying barriers to

Overview

This experiential,workbook-style text focuses on key skill sets necessary for personal and managerial success in organizations today. These skill sets are:

· Intrapersonal skills — those skills essential for understanding oneself and one's personality: perception,awareness,disclosure and trust,value clarification,goal setting,identifying barriers to personal change and time-and stress-management.

· Interpersonal skills — those skills necessary for working with others: conveying verbal messages,listening and non-verbal communication,giving and receiving feedback,communicating with diverse others and overcoming barriers to communication.

· Team skills — those skills required for understanding and working in teams: forming,leading and facilitating teams,decision-making [including ethical decision frameworks],problem-solving,running meetings and project management.

· Advanced interpersonal skills — those skills needed for leading and developing others: coaching and mentoring,empowerment and delegation,persuasion,networking,politicking,negotiation and conflict management.

Product Details

ISBN-13:
9780072441222
Publisher:
McGraw-Hill Higher Education
Publication date:
07/17/2001
Pages:
445
Product dimensions:
8.40(w) x 10.80(h) x 0.80(d)

Table of Contents

Unit One: Intrapersonal Effectiveness: Understanding Yourself
1. Journey into Self-Awareness
2. Self-Disclosure and Trust
3. Establishing Goals and Identifying Values
4. Time and Stress Management
Unit Two: Interpersonal Effectiveness: Understanding and Working with Others
5. Conveying Verbal Messages
6. The Importance and Skill of Listening
7. Feedback
8. Understanding and Working with Diverse Others
Unit Three: Advanced Interpersonal Skills
9. Persuading Individuals and Audiences
10. Networking and Politicking
11. Negotiation
12. Conflict Management
13. Coaching and Mentoring for Improved Performance
14. Empowerment and Effective Delegation
Unit Four: Group Skills: Understanding and Working in Teams
15. Teams in the Workplace
16. Planning and Running Effective Meetings
17. Project Management
18. Making Effective and Ethical Decisions
19. Problem Solving: Using Tools, Processes, and Creative Approaches
20. Team Facilitation

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