Intervention Resource Guide: 50 Performance Improvement Tools / Edition 1

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Your performance improvement toolbox!You want to be able to:

  • Increase your awareness of various performance improvementoptions
  • Propose an intervention or a series of interventions toeliminate a performance gap
  • Select interventions systematically
  • Learn how to implement interventions more effectively . . . andmore!
Here's your toolbox. Interventions are the tools that you can useto effect changes in performance. While many other resources haveidentified the importance of interventions as performance tools,and some resources have even singled out select interventions thatmight be used to drive improvement at an organization, no otherresource has offered you so many interventions.
  • How would a 360-degree-feedback program improve yourorganization?
  • How could you design communication, leadership, and mentoringprograms?
  • When should you improve your compensation systems and employeeorientations?
  • How could you maximize the effectiveness of job aids andon-the-job training?
This resource not only answers those questions-and many others-butalso gives you the field-tested tools you need to producemeasurable modifications in performance. You'll be able to solve ahost of operational dilemmas! Don't worry about how to faceperformance problems. Just grab your toolbox and go! TheIntervention Resource Guide has the tools you've waited for. First,these experienced editors tell you how to select and implementinterventions. Then you get a huge array of fifty interventionsdesigned by the top practitioners in the field. In keeping with thecentral tenets of human performance technology, all of theseinterventions are designed to prompt measurable changes at yourorganization. You'll have an easier time justifying why you'redoing what you're doing than ever before!Among the many leadingcontributors to this one-of-a-kind resource are:
  • Jean Barbazette
  • Dale M. Brethower
  • Gloria Gery
  • Roger Kaufman
  • Danny Langdo
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Editorial Reviews

A hands-on resource for improving productivity through the application of human performance technology (HPT), also known as management skills. The authors provide discussion of the process of selecting and implementing various approaches, then set forth 50 different interventions, from "360-degree feedback" and "challenge education" to flowcharts and mentoring. Annotation c. Book News, Inc., Portland, OR (
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Product Details

  • ISBN-13: 9780787944018
  • Publisher: Wiley
  • Publication date: 2/12/1999
  • Edition number: 1
  • Pages: 416
  • Product dimensions: 9.25 (w) x 7.50 (h) x 0.86 (d)

Meet the Author

DANNY G. LANGDON is the author of six books in the field of instructional and performance technology, has written chapters for ten other books, and has published many articles. He is a past international president of the International Society for Performance Improvement (ISPI) and has received three international awards from ISPI for innovative contributions to the field of performance technology. KATHLEEN S. WHITESIDE has more than twenty-five years of experience in the field of training and performance improvement, including several years as corporate director of human resources for a large service organization. She is a past international president of ISPI and the author of several articles on human performance. MONICA M. MCKENNA is a senior consultant with Performance International as well as the principal consultant of her own performance improvement consulting firm.

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Table of Contents


Introduction: Interventions: Their Place and Use in HumanPerformance Technology.

How to Use This Resource.


Selecting Interventions (D. Langdon).

Implementing Interventions (K. Whiteside).


Matrix of Interventions.

360-Degree Feedback (K. Nowack).

Accelerated Learning (D. Meier).

Action Learning (M. Marquardt).

Assessment Centers (W. Bobrow).

Automated Resume Tracking System (E. Kaminski).

Challenge Education (S. Thiagarajan).

Change Style Preference Models (W. Musselwhite & R.Ingram).

Cognitive Ergonomics (L. Kearny & P. Smith).

Communication (J. Swenson).

Compensation Systems (C. Beeman).

Competency Modeling (D. Dubois).

Conflict Management (L. Hart).

Critical Thinking Systems (R. Wells).

Cultural Change (E. Schein).

Customer Feedback (R. Zemke).

Electronic Performance Support System (EPSS) (G. Gery & L.Jezsik).

Employee Orientation (J. Barbazette).

Expert Systems (F. Estes).

Flowcharts (R. Swanson).

Fluency Development (C. Binder).

Human Resource Information Systems (HRIS) (S. Bristol).

Job Aids (D. Langdon).

Leadership Development Programs (C. McCauley).

Learner-Controlled Instruction (F. Wydra & M. McKenna).

Leveraging Diversity (J. O'Mara).

Mentoring/Coaching (M. Murray).

Motivation Systems (R. Clark).

Needs Assessment (R. Kaufman & R. Watkins).

On-the-Job Training (OJT) (W. Rothwell).

Organizational Development (J. Ford).

Organizational Scan (S. Jackson & D. Tosti).

Outplacement (R. Robinson).

Partnering Agreements (J. Sujansky).

Performance Analysis (D. Brethower).

Performance Appraisal (B. Desautels).

Performance Management (T. Amano).

Policies and Procedures (K. Whiteside).

Process Mapping (D. Langdon).

Recognition Programs (B. Nelson.

Reengineering (S. Stalick).

Results-Based Management (J. Alden).

Safety Management (K. Sloat).

Simulation (S. Thiagarajan).

Strategic Planning and Visioning (R. Kaufman & R.Watkins).

Structured Writing (R. Horn).

Team Performance (J. Woods).

Teaming (D. Mackin).

Training (D. Langdon).

Usability Assessments (E. Weiss).

Work Group Alignment (K. Whiteside).

About the Editors.

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  • Anonymous

    Posted September 20, 2000

    Invaluable Tool for Consultants

    Langdon has managed to condense the top 50 most common intervention tools to create a fantastic reference book. A must have for any consultant!

    Was this review helpful? Yes  No   Report this review
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