Interviewing and Counseling in Communicative Disorders: Principles and Procedures

Interviewing and Counseling in Communicative Disorders: Principles and Procedures

by Kenneth G. Shipley
     
 

ISBN-10: 0675214270

ISBN-13: 9780675214278

Pub. Date: 01/01/1992

Publisher: Macmillan Publishing Company, Incorporated

This second edition features the most complete, the most current, and the most practical coverage available on the topic. The author covers a full range of topics including the various types of interviewing and counseling, the stages of these interactions, what is addressed in the different phases, and skills and techniques for effective interviewing and counseling.

Overview

This second edition features the most complete, the most current, and the most practical coverage available on the topic. The author covers a full range of topics including the various types of interviewing and counseling, the stages of these interactions, what is addressed in the different phases, and skills and techniques for effective interviewing and counseling. Students, professors, and professionals alike will appreciate Shipleys easy-to-read style. This text includes coverage of hot topics such as working with diverse clients, dealing with difficult situations, ethical and professional matters, and multicultural factors. Preservice and Inservice Speech Language Pathologists. A Longwood Professional Book.

Product Details

ISBN-13:
9780675214278
Publisher:
Macmillan Publishing Company, Incorporated
Publication date:
01/01/1992
Edition description:
Older Edition
Pages:
269

Table of Contents

All chapters except 11 end with "Concluding Comments."

1. Interviewing and Counseling in the Clinical Process.
Methods of Obtaining Information.
Definition of Interviews.
Unique Aspects of Interviews and Counseling Activities.
Types of Interviews.
Information-Getting Interviews
* Information-Giving Interviews
* Counseling Activities.

2. Prerequisites for Effective Interviewing and Counseling.
Interviewer Characteristics.
Spontaneity
* Flexibility
* Concentration
* Openness
* Honesty
* Emotional Stability
* Trustworthiness
* Self-Awareness
* Belief in People's Ability to Change
* Commitment to People
* Knowledge and Wisdom
* Good Communication Skills
* Academic and Clinical Competence in Speech-Language Pathology or Audiology.
Conditions That Facilitate Good Communication.
Sensitivity
* Respect
* Empathy
* Objectivity
* Listening Skills
* Motivation
* Rapport.

3. Physical and Emotional Factors That Affect Communication.
Physical Environment.
Privacy
* Appearance of the Setting
* Time
* Seating Arrangements and Distance.
Attitudes and Background Factors.
Support from Family and Friends
* Cultural Heritage
* Religious Beliefs
* Education and Language Use
* Age
* Gender
* Personality, Appearance, Attraction, and Prestige.
Emotions.
Disappointment
* Guilt
* Anger
* Anxiety.
Defensive Reactions and Defense Mechanisms.
Reaction Formation
* Suppression
* Repression
* Rationalization
* Displacement
*Projection.
Some Advice for Clinicians.

4. Skills and Techniques for Interviewing and Counseling.
General Suggestions.
Questions in the Interview.
Open Questions
* Closed Questions
* Primary and Secondary Questions
* Neutral and Leading Questions
* Reporters' Questions
* The Sequencing of Questions.
Behaviors in an Interaction.
Verbal Behaviors
* Nonverbal Behaviors
* Other Behaviors.
Several Fundamental Techniques.
Summaries
* Reflections
* Clarifications
* Repetitions
* Pauses
* Confrontations
* Self-Disclosure.

5. Obtaining Information.
Presession Orientations.
Providing Orientation Information
* Using an Appropriate Title or Salutation.
Opening an Information-Getting Interview.
Developing Rapport and Setting the Tone
* Transition From the Opening to the Body of the Interview.
Body of the Information-Getting Interview.
Sequence of the Body
* Content of the Body.
Closing the Interview.
Appendix 5-A — Commonly Asked Types of Questions.

6. Providing Information.
Conveying Information.
Preparing to Give Information
* Opening the Interview
* Body of the Interview
* Closing the Interview.
Basic Principles of Human Nature and Sharing Information.

7. Areas of Counseling.
Counseling Defined.
Characteristics of Good Counselors.
Counseling in Educational and Clinical Settings.
The Need for Counseling
* Guidance, Counseling, and Psychotherapy
* Boundaries of Counseling.
Approaches to Counseling.
Directive and Indirective Approaches
* Client-Centered Approaches
* Behavioral Counseling
* Cognitive Approaches
* Cognitive-Behavioral Approaches.
The Process of Counseling.
The Counseling Session.
Preparation
* Beginning a Session
* The Content of Counsel
* Closing the Interview
Aspects of Counseling.
Examining Personal Abilities and the Effects of Counseling.
Evaluating Personal Effectiveness
* Examining Effects on Others
* Signs of Difficulties.
Appendix 7-A — Evaluating Interviewing and Counseling Sessions with a Checklist Format.
Appendix 7-B — Counseling Strategies Checklist.

8. Working with Linguistically and Culturally Diverse Clients
Variables Influencing Individuals from Different Cultures.
Generational Membership
* Length of Residence
* Degree of Adaptation to Mainstream Culture
* Socioeconomic Status and Upward Mobility
* Education Level
* Urban or Rural Background
* Age and Gender
* Languages Spoken.
Impact of Immigrant/Refugee Status on Multicultural Clients.
Values, Assumptions, and Linguistically and Culturally Diverse Clients.
Time
* Beginning an Interaction
* Formality versus Informality
* Directness
* Gender
* Age
* Written Documentation
* Nature of Disabilities
* Intervention and Independence
* Western Intervention
* Family Participation
* Control of Destiny
* Language in the Home
* Counseling Individuals.
Communicating Effectively When Interviewing and Counseling.
Loudness
* Rate of Speech
* Articulation in Connected Speech
* Language Length and Complexity
* Repeating Key Information
* Nonverbal Cues and Body Language
* Size of Interaction Groups
* Flexibility
*Extra Time.
Suggestions for Using Interpreters.
Suggestions for Increasing Personal Sensitivity.
Use of Terminology
* Study of Cultures
* Names of Cultural Groups
* Common Words and Phrases
* Interaction with Other Cultures
* Utilizing Multicultural Contacts
* Reading
* Ethnographic Interviews
* Home Visits and Inquiring About Cultures
* Diversity Within Cultures
* Diversity With Languages
* Religious Influence
* Sharing Information.

9. Working with Difficult Situation.
Potentially Difficult Communicative Behaviors.
Resistance
* Denial
* Questioning
* Discrepancies
* Conversational Shifts
* Recurrent Themes
* Information Gaps.
Emotions, Attitudes, and Behavior.
Anger
* Overprotection
* Entitlement
* Insatiability
* Overly Verbal
* Hostility
* Intellectualization
* Paranoia.
Other Factors, Conditions, or Situations.
Chemical Dependence
* Grief
* Crises.

10. Ethical and Professional Matters.
Elements of Professional Practice.
Continuing Study
* Evaluation
* Self-Representation
* Confidentiality and Patient Records
* Human Subjects Involved in Research
* Note Taking and Tape Recording
* Discussing Fees
* Making Referrals
* Reliability and Validity
* Being Culturally Aware
* Avoiding Discrimination
* Criticism of Other Professionals
* Inappropriate Personal Relationships
* Terminating Clinical Services
* Risk Management Strategies
* Dealing with Failures.

11. A Few Final Thoughts.

References.

Appendix A — Child Case History Form.

Appendix B — Example of Disorder - Specific Case History Form.

Appendix C — Background Information Questionnaire.

Index.

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