Interviewing: Principles and Practices / Edition 3

Paperback (Print)
Used and New from Other Sellers
Used and New from Other Sellers
from $1.99
Usually ships in 1-2 business days
Other sellers (Paperback)
  • All (5) from $1.99   
  • New (1) from $58.98   
  • Used (4) from $1.99   
Sort by
Page 1 of 1
Showing All
Note: Marketplace items are not eligible for any coupons and promotions
Seller since 2008

Feedback rating:



New — never opened or used in original packaging.

Like New — packaging may have been opened. A "Like New" item is suitable to give as a gift.

Very Good — may have minor signs of wear on packaging but item works perfectly and has no damage.

Good — item is in good condition but packaging may have signs of shelf wear/aging or torn packaging. All specific defects should be noted in the Comments section associated with each item.

Acceptable — item is in working order but may show signs of wear such as scratches or torn packaging. All specific defects should be noted in the Comments section associated with each item.

Used — An item that has been opened and may show signs of wear. All specific defects should be noted in the Comments section associated with each item.

Refurbished — A used item that has been renewed or updated and verified to be in proper working condition. Not necessarily completed by the original manufacturer.


Ships from: Chicago, IL

Usually ships in 1-2 business days

  • Standard, 48 States
  • Standard (AK, HI)
Page 1 of 1
Showing All
Sort by


The most widely-used text for the interviewing course, Interviewing: Principles and Practices offers comprehensive coverage of a wide range of interviews. It provides the most thorough treatment of the basics of interviewing, including the complex interpersonal communication process, types and uses of questions, and the structuring of interviews from opening to closing. Relevant theory is carefully integrated as a foundation for the practical aspects of interviewing-for both the interviewer and the interviewee. The 12th edition of Interviewing continues to reflect the growing sophistication with which interviewing is being approached, the ever-expanding body of research on all types of interview settings, recent interpersonal communication theory, and the effect of equal opportunity laws on interviewing practices.
Read More Show Less

Product Details

  • ISBN-13: 9780697041937
  • Publisher: McGraw-Hill Higher Education
  • Publication date: 1/1/1982
  • Edition number: 3
  • Pages: 336

Meet the Author

Charles J. Stewart is the former Margaret Church Distinguished Professor of Communication at Purdue University where he taught from 1961 to 2009. He taught undergraduate courses in interviewing and persuasion and graduate courses in such areas as persuasion and social movements, apologetic rhetoric, and extremist rhetoric on the Internet. He received the Charles B. Murphy Award for Outstanding Undergraduate Teaching from Purdue University and the Donald H. Ecroyd Award for outstanding Teaching in Higher Education from the National Communication Association. He has written articles, chapters, and books on interviewing, persuasion, and social movements. He has been a consultant with organizations such as the Internal Revenue Service, the American Electric Power Company, Libby Foods, the Indiana University School of Dentistry, and the United Association of Plumbers and Pipefitters. He is currently a Court Appointed Special Advocate for children (CASA).

William B. Cash received his Ph.D. from Purdue University in 1972. He is currently an Associate Professor of Communication at National-Louis University in Evanston, Illinois.

Read More Show Less

Table of Contents

An introduction to interviewing 1
The essential elements of interviews 1
A relational form of communication 4
Electronic interviews 7
An interpersonal communication process 15
Two parties in the interview 15
Interchanging roles during interviews 15
Perceptions of interviewer and interviewee 18
Communication interactions 20
Feedback 29
The interview situation 33
Questions and their uses 47
Open and closed questions 48
Primary and secondary questions 51
Neutral and leading questions 57
Common question pitfalls 60
Structuring the interview 69
Opening the interview 69
The body of the interview 76
Closing the interview 84
The probing interview 95
Preparing the interview 95
Selecting interviewees and interviewers 99
Conducting the interview 102
Preparing the report or story 113
The interviewee in the probing interview 114
The survey interview 125
Purpose and research 125
Structuring the interview 127
Survey questions 129
Selecting interviewees 138
Selecting and training interviewers 141
Conducting survey interviews 143
Coding, tabulation, and analysis 145
The respondent in survey interviews 147
The recruiting interview 157
Recruiting in a rapidly changing world 157
Preparing the recruiting effort 159
Obtaining and reviewing information on applicants 166
Structuring the interview 170
Conducting the interview 173
Evaluating the interview 180
The employment interview 191
Where are the jobs? 192
Analyzing yourself 192
Doing your homework 194
Conducting the search 199
Preparing credentials 204
Creating a favorable first impression 214
Answering questions 217
Asking questions 224
The closing 227
Evaluation and follow-up 227
The performance interview 237
New visions for new organizations 238
Preparing for the performance interview 239
Selecting an appropriate review model 243
Conducting the performance review interview 251
The employee in the performance review 255
The performance problem interview 256
The persuasive interview : the persuader 269
Five interrelated conditions for persuasion 269
The ethics of persuasion 270
Analyzing the interviewee 271
Studying the situation 274
Researching the issue 275
Planning the interview 276
Structuring the interview 279
Conducting the interview 285
The persuasive interview : the persuadee 301
Be a responsible participant 301
Be an informed participant 303
Be a critical participant 308
Be an active participant 311
The counseling interview 319
Preparing for the counseling interview 319
Structuring the interview 323
Conducting the interview 327
The health care interview 341
Changing views on the health care interview 341
Creating a collaborative relationship 343
Opening the interview 347
Getting information 349
Giving information 353
Counseling and persuading 357
Read More Show Less

Customer Reviews

Be the first to write a review
( 0 )
Rating Distribution

5 Star


4 Star


3 Star


2 Star


1 Star


Your Rating:

Your Name: Create a Pen Name or

Barnes & Review Rules

Our reader reviews allow you to share your comments on titles you liked, or didn't, with others. By submitting an online review, you are representing to Barnes & that all information contained in your review is original and accurate in all respects, and that the submission of such content by you and the posting of such content by Barnes & does not and will not violate the rights of any third party. Please follow the rules below to help ensure that your review can be posted.

Reviews by Our Customers Under the Age of 13

We highly value and respect everyone's opinion concerning the titles we offer. However, we cannot allow persons under the age of 13 to have accounts at or to post customer reviews. Please see our Terms of Use for more details.

What to exclude from your review:

Please do not write about reviews, commentary, or information posted on the product page. If you see any errors in the information on the product page, please send us an email.

Reviews should not contain any of the following:

  • - HTML tags, profanity, obscenities, vulgarities, or comments that defame anyone
  • - Time-sensitive information such as tour dates, signings, lectures, etc.
  • - Single-word reviews. Other people will read your review to discover why you liked or didn't like the title. Be descriptive.
  • - Comments focusing on the author or that may ruin the ending for others
  • - Phone numbers, addresses, URLs
  • - Pricing and availability information or alternative ordering information
  • - Advertisements or commercial solicitation


  • - By submitting a review, you grant to Barnes & and its sublicensees the royalty-free, perpetual, irrevocable right and license to use the review in accordance with the Barnes & Terms of Use.
  • - Barnes & reserves the right not to post any review -- particularly those that do not follow the terms and conditions of these Rules. Barnes & also reserves the right to remove any review at any time without notice.
  • - See Terms of Use for other conditions and disclaimers.
Search for Products You'd Like to Recommend

Recommend other products that relate to your review. Just search for them below and share!

Create a Pen Name

Your Pen Name is your unique identity on It will appear on the reviews you write and other website activities. Your Pen Name cannot be edited, changed or deleted once submitted.

Your Pen Name can be any combination of alphanumeric characters (plus - and _), and must be at least two characters long.

Continue Anonymously

    If you find inappropriate content, please report it to Barnes & Noble
    Why is this product inappropriate?
    Comments (optional)