Interviewing: Principles and Practices / Edition 13

Interviewing: Principles and Practices / Edition 13

by Charles Stewart, William Cash
     
 

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ISBN-10: 0073406813

ISBN-13: 9780073406817

Pub. Date: 09/29/2010

Publisher: McGraw-Hill Higher Education

Interviewing: Principles and Practices, the most widely used text for the interviewing course, continues to reflect the growing sophistication with which interviewing is being approached, incorporating the ever-expanding body of research in all types of interview settings, recent communication theory, and the importance of equal opportunity laws on

Overview

Interviewing: Principles and Practices, the most widely used text for the interviewing course, continues to reflect the growing sophistication with which interviewing is being approached, incorporating the ever-expanding body of research in all types of interview settings, recent communication theory, and the importance of equal opportunity laws on interviewing practices. It provides the most thorough treatment of the basics of interviewing, including the complex interpersonal communication process, types and uses of questions, and the structuring of interviews from opening to closing.

Product Details

ISBN-13:
9780073406817
Publisher:
McGraw-Hill Higher Education
Publication date:
09/29/2010
Edition description:
List
Pages:
448
Sales rank:
1,095,533
Product dimensions:
7.30(w) x 9.00(h) x 0.80(d)

Table of Contents

Brief Table of Contents

Chapter 1. An Introduction to Interviewing

Chapter 2. An Interpersonal Communication Process

Chapter 3. Questions and Their Uses

Chapter 4. Structuring the Interview

Chapter 5. The Probing Interview

Chapter 6. The Survey Interview

Chapter 7. The Recruiting Interview

Chapter 8. The Employment Interview

Chapter 9. The Performance Interview

Chapter 10. The Persuasive Interview: The Persuader

Chapter 11. The Persuasive Interview: The Persuadee

Chapter 12. The Counseling Interview

Chapter 13. The Health Care Interview
Glossary
Author Index
Subject Index

Detailed Table of Contents

Chapter 1. An Introduction to Interviewing

The Essential Elements of Interviews

Interactional

Process

Parties

Purpose

Questions

Quiz #1 – What Is and What Is Not an Interview?

A Relational Form of Communication

Relational Dimensions

Global Relationships

Men and Women in Relationships

Electronic Interviews

The Telephone

The Cell Phone

The Videoconference

The Internet

Summary

An Interview for Review and Analysis

Student Activities

Notes

Resources

Chapter 2. An Interpersonal Communication Process

Two Parties in the Interview

Interchanging Roles during Interviews

Directive Approach

Nondirective Approach

Combination of Approaches

Perceptions of Interviewer and Interviewee

Perceptions of Self

Perceptions of the Other Party

Communication Interactions

Levels of Interactions

Sex, Culture, and Interactions

Verbal Interactions

Nonverbal Interactions

Feedback

Listening for Comprehension

Listening for Empathy

Listening for Evaluation

Listening for Resolution

The Interview Situation

Initiating the Interview

Perceptions

Time of Day, Week, and Year

Place

Surroundings

Territoriality

Outside Forces

Summary

An Interview for Review and Analysis

Student Activities

Notes

Resources

Chapter 3. Questions and Their Uses

Open and Closed Questions

Open Questions

Closed Questions

Primary and Secondary Questions

Types of Secondary Questions

Skillful Interviewing with Probing Questions

Quiz #1 – Supply the Secondary Question

Neutral and Leading Questions

Quiz #2 -- Identification of Questions

Common Question Pitfalls

The Bipolar Trap

The Open-to-Closed Switch

The Double Barreled Inquisition

The Leading Push

The Guessing Game

The Yes (No) Response

The Curious Probe

The Quiz Show

Complexity vs Simplicity

The Don’t Ask, Don’t Tell

Quiz #3 – What Are the Pitfalls in These Questions?

Summary

An Interview for Review and Analysis

Student Activities

Notes

Resources

Chapter 4. Structuring the Interview

Opening the Interview

The Two-Step Process

Opening Techniques

Nonverbal Communication in Openings

Quiz #1 – Interview Openings

The Body of the Interview

Interview Guide

Interview Schedules

Quiz # 2 – Interview Schedules

Question Sequences

Closing the Interview

Functions and Guidelines for Closing

Closing Techniques

Nonverbal Closing Actions

Quiz # 4 – Interview Closings

Summary

An Interview for Review and Analysis

Student Activities

Notes

Resources

Chapter 5. The Probing Interview

Preparing the Interview

Determining the Purpose

Researching the Topic

Structuring the Interview

Selecting Interviewees and Interviewers

Selecting Interviewees

Selecting Interviewers

Relationship of Interviewer and Interviewee

Conducting the Interview

Motivating Interviewees

Asking Questions

Note Taking and Tape Recording

Handling Difficult Situations

Handling Difficult Interviewees

Preparing the Report or Story

The Interviewee in the Probing Interview

Doing Homework

Understanding the Relationship

Awareness of the Situation

Anticipating Questions

Listening to Questions

Answering Strategically

Summary

A Probing Interview for Review and Analysis

Probing Role-Playing Cases

Student Activities

Notes

Resources

Chapter 6. The Survey Interview

Purpose and Research

Determining Purpose

Conducting Research

Structuring the Interview

Interview Guide and Schedule

The Opening

The Closing

Survey Questions

Phrasing Questions

Sample Question Development

Question Strategies

Question Scales

Question Sequences

Selecting Interviewees

Defining the Population

Sampling Principles

Sampling Techniques

Selecting and Training Interviewers

Number Needed

Qualifications

Personal Characteristics

Training Interviewers

Conducting Survey Interviews

Pretesting the Interview

Interviewing Face-toFace

Interviewing by Telephone

Interviewing through the Internet

Coding, Tabulation, and Analysis

Coding and Tabulation

Analysis

The Respondent in Survey Interviews

The Opening

The Question Phase

Summary

A Survey Interview for Review and Analysis

Student Activities

Survey Role-Playing Cases

Notes

Resources

Chapter 7. The Recruiting Interview

The Changing World of Work

Where to Find Good Applicants

Preparing the Recruiting Effort

Reviewing EEO Laws.

Quiz #1 – Testing Your Knowledge of EEO Laws

Developing an Applicant Profile

Assessing What Applicants Want

Obtaining and Reviewing Information on Applicants

Application Forms

Resumes

Cover Letters

Letters of Recommendation and References

Tests

Benefits of Previewing Applicants

Structuring the Interview

The Opening

The Body of the Interview

Closing the Interview

Conducting the Interview

Nontraditional Interviewing Approaches

Asking Questions

Common Question Pitfalls

Quiz #2 – What Are the Pitfalls in These Questions?

Traditional Questions

Non-Traditional Questions

Giving Information

Evaluating the Interview

Summary

A Recruiting Interview for Review and Analysis

Recruiting Role-Playing Cases

Student Activities

Notes

Resources

Chapter 8. The Employment Interview

Choosing a Career Path

Analyzing Yourself

Questions to Guide Your Self-Analysis

Doing Your Homework

Research Your Field

Research Organizations

Research the Recruiter

Research the Position

Research Current Events

Research the Interview Process

Conducting the Search

Networking

The Obvious Places

The Placement Agency and Service

Publications

The Internet

Career Fairs

Preparing Credentials

Resumes

The Portfolio

The Cover Letter

Personal Web Sites, Pages, and Blogs

Creating a Favorable First Impression

Relationship of the Interview Parties

Dress and Appearance

Nonverbal Communication

Arrival and Opening

Answering Questions

Preparing to Respond

Responding: Successful Applicants

Responding: Unsuccessful Applicants

Unlawful Questions

Quiz #1 – Which Questions Are Unlawful and Why?

Asking Questions

Guidelines for Asking Questions

Question Pitfalls

Quiz #2 – Applicant Questions and Common Question Pitfalls

Sample Applicant Questions

The Closing

Evaluation and Follow-Up

Summary

An Employment Interview or Review and Analysis

Employment Role-Playing Cases

Student Activities

Notes

Resources

Chapter 9. The Performance Interview

New Visions for New Organizations

Preparing for the Performance Interview

Reviewing Rules, Laws, and Regulations

Selecting an Appropriate Review Model

Person-Product-Service Model

Behaviorally Anchored Rating Scales (BARS) Model

Management by Objectives (MBO) Model

Universal Performance Interviewing Model

The 360 Degree Approach

Force Choice Distribution

Conducting the Performance Review Interview

Opening the Interview

Discussing Performance

Setting New Goals and a Plan of Action

Closing the Interview

The Employee in the Performance Review

The Performance Problem Interview

Determining Just Cause

Preparing for the Interview

Keeping Self and the Situation Under Control

Focusing on the Problem

Avoiding Conclusions during the Interview

Closing the Interview

Summary

A Performance Interview for Review and Analysis

Performance and Problem Role-Playing Cases

Student Activities

Notes

Resources

Chapter 10. The Persuasive Interview: The Persuader

Five Interrelated Conditions for Persuasion

The Ethics of Persuasion

What Is Ethical?

Fundamental Ethical Guidelines

Preparing for the Interview

Analyzing the Other Party

Physical and Mental Characteristics

Socioeconomic Background

Culture

Values/Beliefs/Attitudes

Emotions

Analyzing the Situation

Atmosphere

Timing

Physical Setting

Outside Forces

Researching the Issue

Sources

Types of Evidence

Planning the Interview

Determining Your Purpose

Developing Main Points

Selecting Strategies

Conducting the Interview

Opening the Interview

Creating a Need or Desire

Presenting the Solution

Considering the Solution

Closing the Interview

Summary Outline

Summary

A Persuasive Interview for Review and Analysis

Persuasion Role-Playing Cases

Student Activities

Notes

Resources

Chapter 11. The Persuasive Interview: The Persuadee

Be a Responsible Participant

Be Honest

Be Fair

Be Skeptical

Be Thoughtful and Deliberate in Judgment

Be Open-minded

Be Responsive

Be an Informed Participant

Psychological Strategies

Be a Critical Participant

Language Strategies

Logical Strategies

Evidence

Be an Active Participant

The Opening

Creating a Need or Desire

Establishing Criteria

Presenting the Solution

The Closing

Summary

Key Terms and Concepts

A Persuasive Interview for Review and Analysis

Persuasion Role-Playing Cases

Student Activities

Notes

Resources

Chapter 12. The Counseling Interview

Preparing for the Counseling Interview

Analyzing Self

Analyzing the Interviewee

Selecting an Interviewing Approach

Selecting the Setting

Structuring the Interview

The Opening

The Body of the Interview

Closing the Interview

The Telephone Interview

Evaluating the Interview

Conducting the Interview

Listening

Observing

Questioning

Responding and Informing

Summary

A Counseling Interview for Review and Analysis

Counseling Role-Playing Cases

Student Activities

Notes

Resources

Chapter 13. The Health Care Interview

Changing Views on the Health Care Interview

The Provider’s View

The Patient’s View

The Emerging View

Creating a Collaborative Relationship

Sharing Control

Reducing Relational Distance

Appreciating Diversity

Creating and Maintaining Trust

Opening the Interview

Enhance the Climate

Be Sensitive and Personal

Adapt the Opening

Getting Information

Barriers to Getting Information

Ways to Improve Getting Information

Addressing the Language Barrier

Giving Information in the Health Care Interview

Causes for Loss and Distortion of Information

Transmitting Information More Effectively

Counseling and Persuading

Barriers to Effective Counseling

Guidelines for Effective Counseling

Summary

A Health Care Interview for Review and Analysis

Health Care Role-Playing Cases

Student Activities

Notes

Resources

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