Interviewing: Principles and Practices / Edition 13

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Overview

Interviewing: Principles and Practices, the most widely used text for the interviewing course, continues to reflect the growing sophistication with which interviewing is being approached, incorporating the ever-expanding body of research in all types of interview settings, recent communication theory, and the importance of equal opportunity laws on interviewing practices. It provides the most thorough treatment of the basics of interviewing, including the complex interpersonal communication process, types and uses of questions, and the structuring of interviews from opening to closing.

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Product Details

  • ISBN-13: 9780073406817
  • Publisher: McGraw-Hill Higher Education
  • Publication date: 9/29/2010
  • Edition description: Older Edition
  • Edition number: 13
  • Pages: 448
  • Sales rank: 502,690
  • Product dimensions: 7.30 (w) x 9.00 (h) x 0.80 (d)

Meet the Author

Charles J. Stewart is the former Margaret Church Distinguished Professor of Communication at Purdue University where he taught from 1961 to 2009. He taught undergraduate courses in interviewing and persuasion and graduate courses in such areas as persuasion and social movements, apologetic rhetoric, and extremist rhetoric on the Internet. He received the Charles B. Murphy Award for Outstanding Undergraduate Teaching from Purdue University and the Donald H. Ecroyd Award for outstanding Teaching in Higher Education from the National Communication Association. He has written articles, chapters, and books on interviewing, persuasion, and social movements. He has been a consultant with organizations such as the Internal Revenue Service, the American Electric Power Company, Libby Foods, the Indiana University School of Dentistry, and the United Association of Plumbers and Pipefitters. He is currently a Court Appointed Special Advocate for children (CASA).

William B. Cash received his Ph.D. from Purdue University in 1972. He is currently an Associate Professor of Communication at National-Louis University in Evanston, Illinois.

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Table of Contents

An introduction to interviewing 1
The essential elements of interviews 1
A relational form of communication 4
Electronic interviews 7
An interpersonal communication process 15
Two parties in the interview 15
Interchanging roles during interviews 15
Perceptions of interviewer and interviewee 18
Communication interactions 20
Feedback 29
The interview situation 33
Questions and their uses 47
Open and closed questions 48
Primary and secondary questions 51
Neutral and leading questions 57
Common question pitfalls 60
Structuring the interview 69
Opening the interview 69
The body of the interview 76
Closing the interview 84
The probing interview 95
Preparing the interview 95
Selecting interviewees and interviewers 99
Conducting the interview 102
Preparing the report or story 113
The interviewee in the probing interview 114
The survey interview 125
Purpose and research 125
Structuring the interview 127
Survey questions 129
Selecting interviewees 138
Selecting and training interviewers 141
Conducting survey interviews 143
Coding, tabulation, and analysis 145
The respondent in survey interviews 147
The recruiting interview 157
Recruiting in a rapidly changing world 157
Preparing the recruiting effort 159
Obtaining and reviewing information on applicants 166
Structuring the interview 170
Conducting the interview 173
Evaluating the interview 180
The employment interview 191
Where are the jobs? 192
Analyzing yourself 192
Doing your homework 194
Conducting the search 199
Preparing credentials 204
Creating a favorable first impression 214
Answering questions 217
Asking questions 224
The closing 227
Evaluation and follow-up 227
The performance interview 237
New visions for new organizations 238
Preparing for the performance interview 239
Selecting an appropriate review model 243
Conducting the performance review interview 251
The employee in the performance review 255
The performance problem interview 256
The persuasive interview : the persuader 269
Five interrelated conditions for persuasion 269
The ethics of persuasion 270
Analyzing the interviewee 271
Studying the situation 274
Researching the issue 275
Planning the interview 276
Structuring the interview 279
Conducting the interview 285
The persuasive interview : the persuadee 301
Be a responsible participant 301
Be an informed participant 303
Be a critical participant 308
Be an active participant 311
The counseling interview 319
Preparing for the counseling interview 319
Structuring the interview 323
Conducting the interview 327
The health care interview 341
Changing views on the health care interview 341
Creating a collaborative relationship 343
Opening the interview 347
Getting information 349
Giving information 353
Counseling and persuading 357
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