Interviewing in Action: Process and Practice / Edition 1

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Clinical wisdom, hands-on practice, and practical suggestions gleaned from work "in the trenches" are all provided in this flexible learning package that combines the immediacy and realism of video with the pedagogical effectiveness of a carefully-structured text. Professors can choose to use the text alone, use the video alone, or use the two together.

In this one-of-a-kind learning package, Bianca Cody Murphy and Carolyn Dillon draw on their years as teachers, supervisors, and clinicians to provide today's students with an integrated learning tool unparalleled in the field. The authors not only lead students step-by-step through the development of a wide range of skills commonly used in practice, but also focus on the development of the professional "self," addressing knowledge base, values, attitudes, and purposeful use of the self.
Underlying themes of the book and the video include focusing on a strengths perspective, providing an ecological view on behavior, and understanding that there is more than "one right way" to respond to a client.
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Product Details

  • ISBN-13: 9780534341251
  • Publisher: Wadsworth
  • Publication date: 9/28/1998
  • Series: Social Work Series
  • Edition description: Older Edition
  • Edition number: 1
  • Pages: 320
  • Product dimensions: 7.40 (w) x 9.20 (h) x 0.56 (d)

Table of Contents

1. A DIFFERENT KIND OF TALKING. Introduction. A Different Kind of Talking. Our Perspective. Clip 1.0: Introduction to the Video. 2. GETTING STARTED. Clip 2.1: Variety of Settings. The Interview Environment. Even Before We Meet. Clip 2.2: Getting Ready. Greeting and Welcoming. Clip 2.3: Greeting and Welcoming. Clip 2.4: Opening Lines. 3. ATTENDING AND LISTENING. Interviews. Focused Attending. Clip 3.1: Attending. Clinical Listening. Clip 3.2: Nonverbal Communication. Clip 3.3: Verbal Communication. Clip 3.4: Themes and Patterns. Bridging Linguistic Differences. 4. SUPPORT AND EMPATHY: A SUSTAINING PRESENCE. A Supportive Presence. Clip 4.1: Warmth and Caring. Clip 4.2: Affirming Client Strengths. Empathy. Clip 4.3: Empathy. Clip 4.4: Empathic Failure. 5. EXPLORATION AND ELABORATION. Levels of Exploration and Elaboration. Techniques of Exploration and Elaboration. Clip 5.1: Questions, Prompts, and Probes. Clip 5.2: Refocusing. Important Factors in Effective Exploration and Elaboration. Clip 5.3: Sustaining Techniques. 6. ASSESSMENT AND WORKING AGREEMENTS. Influences on the Working Agreement. Assessment. Clip 6.1: Assessments. Goal Setting. Clip 6.2: Developing Goals. Contracting. Clip 6.3: Establishing a Contract. Evaluation. 7. GAINING NEW PERSPECTIVES: HELPING CLIENTS SEE THINGS DIFFERENTLY. Accentuate the Positive. Creating Alternative Perspectives. Clip 7.1: Developing New Perspectives. Developing Working Hypotheses or Hunches. Clip 7.2: Sharing Hunches. Making Observations about Stuck Patterns. Reflecting Discrepancies. Clip 7.3: Identifying Stuck Patterns. Education or Information Sharing.Clip 7.4: Sharing Information. Introducing New Topics. Changing the Perspective of Others: Working for Social Change. 8. CHANGING BEHAVIORS: HELPING CLIENTS DO THINGS DIFFERENTLY. Ripples in a Stream. Exploring What the Client is "Doing Right". Helping Clients Own Their Own Part in Things. Identifying Behavior to Change and New Skills to Learn. Clip 8.1: Identifying Exceptions. Normalizing Ambivalence. Techniques for Helping People Change What They Do. Clip 8.2: Partializing Behavior. Clip 8.3: Using Influence. Clip 8.4: Addressing Resistance. Validating, Commending and Celebrating Accomplishments. 9. THE CLINICAL RELATIONSHIP: ISSUES AND DYNAMICS. A Unique Relationship. Relationship Dynamics: The "Real" and the "Symbolic". Relationship as Foreground or Background. Directly Addressing the Relationship Process. Clip 9.1: Examining the Moment. Clip 9.2: Processing the Process. Clip 9.3: Addressing Indirect References. 10. THE CLINICAL RELATIONSHIP: ADDRESSING SELF-DISCLOSURE AND OTHER BOUNDARY ISSUES. Disclosure of Personal Information About the Clinician. Clip 10.1: Information about the Clinician. Confidentiality. Clip 10.2: Confidentiality as a Boundary Issue. Limits on Clinical Conversations. Out-of-Office Contacts. Clip 10.3: Out-of-Office Contacts. Addressing Requests for More Clinical Time. Gift Giving and Receiving. Sexual Attraction. Limit Setting. 11. ENDINGS AND TRANSITIONS. Even Before We End: Foreshadowing. Clip 11.1: Foreshadowing the Ending. Initiating Endings and Transitions. The Tasks of Endings and Transitions. Clip 11.2: Tasks and Skills of Ending. Follow-up and Evaluation. Planned Breaks, Interruptions, Transfers, and Abrupt Endings. The Clinician Feels the Loss. Clip 11.3: Clinician’s Reflections. 12. PROFESSIONAL ISSUES: ONGOING EDUCATION AND SELF CARE. Ongoing Education. Self Care: Taking Care While Giving Care. APPENDIX A: PROFESSIONAL ORGANIZATIONS. Epilogue. References. Index..
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