Designed for intermediate level courses in interviewing, this book blends current theory with the practical applications critical to mastering interviewing skills. The book features a wide variety of examples drawn from business, government, educational, community, social and professional situations. Other important features include strong pedagogy, a trouble-shooting guide, sections on ethical issues in each applications chapter, and a focus on specific interviewing contexts.
PART ONE: PRELIMINARY CONSIDERATIONS.An Introduction to Interviewing. Understanding Contextual Factors. PART TWO: BASIC CONSIDERATIONS: FOUNDATIONS FOR COMMUNICATION. Developing the Structure of the Interview. Understanding Questions. Using Questions. PART THREE: ORGANIZATIONAL CONTEXTS. The Selection Interview: The Interviewer's Perspective. The Selection Interview: The Applicant's Perspective. The Performance Appraisal Interview. PART FOUR: PROFESSIONAL CONTEXTS. The In-Depth Information Gathering Interview. The Survey Interview. The Problem-Solving Interview. The Persuasive Interview