An Introduction to Business Information Management

Overview

More and more businesses have become critically dependent on their information systems. This implies that such systems should be designed, developed and managed with great care. Strategic vision, a global architecture and proper governance are becoming the basic ingredients for the successful deployment and operation of suitable information systems in businesses. The role of the information expert is thereby gradually shifting from a technological expert to an expert in business processes, a solutions architect ...

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Overview

More and more businesses have become critically dependent on their information systems. This implies that such systems should be designed, developed and managed with great care. Strategic vision, a global architecture and proper governance are becoming the basic ingredients for the successful deployment and operation of suitable information systems in businesses. The role of the information expert is thereby gradually shifting from a technological expert to an expert in business processes, a solutions architect and an IT service delivery manager.

In this book, the techniques, methodologies and activities concerned with business information management are brought together in an overall framework. This framework not only includes the strategy, the architecture and the design of information systems, but also the management of the operational IT systems and the IT governance at the corporate level. By using this framework, business information management becomes a competence instead of an art: IT managers do not have to improvise to manage their IT but should use the framework to organize their IT management in a structured and sound way.

This book gives an overview of the phases in the life cycle of an IT system and of the techniques and methodologies used during each phase. It describes IT strategy development and the architecture and development and the architecture and development of business information systems. In addition, several aspects of IT management are discussed, including governance with CobiT and operational management with ITIL. Finally, a number of economic aspects of IT are discussed, such as the evaluation of the costs and the benefits of IT and the charge-out of the operational IT systems cost.

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Product Details

  • ISBN-13: 9789054876090
  • Publisher: ASP - Academic & Scientific Publishers
  • Publication date: 4/1/2010
  • Pages: 170
  • Product dimensions: 6.60 (w) x 9.40 (h) x 0.60 (d)

Meet the Author

Claude Doom is a lecturer in business information systems at the Hogeschool Universiteit Brussel, based in Brussels, Belgium. He has a PhD in Astrophysics and was a researcher in astrophysics at the Free University of Brussels for nine years. He is the author of more than 60 scientific and technical papers on astronomy and information systems.

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Table of Contents

1 Introduction 7

2 Information Technology in a Business Environment 9

2.1 The Organization as a System 9

2.2 Information Systems 14

2.3 Information Technology in Businesses 14

2.4 The Benefits of Information Systems 18

2.5 Information Systems and Competitive Advantage 19

3 A Framework for Information Management 21

3.1 The Zachman Framework 21

3.2 A Framework 24

3.3 The Domains 25

3.4 The Life Cycle 28

3.5 The Descriptions 31

4 It Strategy 33

4.1 The Strategic Impact Grid 34

4.2 Alignment of IT Strategy and Corporate Strategy 36

4.3 The Development of an IT Strategy 39

5 It Architecture 43

5.1 Togaf 43

5.2 The Development of an IT Architecture 45

5.3 The Conceptual Description 48

5.4 The Logical Description 53

6 System Development 55

6.1 To Buy or to Develop? 55

6.2 Application Development Methodologies 57

6.3 Models 75

6.4 Programming Languages 83

7 Operational Information Systems 91

7.1 Classification of Operational Systems 92

7.2 Office Applications 92

7.3 Intranets 96

7.4 Knowledge Management Systems 97

7.5 Sales and Marketing 99

7.6 Production 101

7.7 Financial Management and Accounting 102

7.8 Human Resources Management 103

7.9 Integrated Business Information Systems 104

7.10 E-Business and E-Commerce 106

8 Management Information Systems 113

8.1 The Architecture of a Business Intelligence System 114

8.2 The Data Warehouse 115

8.3 The ETL Process 118

8.4 Data Warehouse Analysis 118

9 It Management 123

9.1 IT as a Service 123

9.2 IT Governance 123

9.3 ISO/IEC 38500 126

9.4 CobiT 126

9.5 ITIL 133

9.6 IT Personnel 137

9.7 The Organisational Structure of an IT Department 141

9.8 Outsourcing 143

9.9 The Cost of Information Systems 144

Glossary 149

Literature 155

Index 159

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