Introduction to Hospitality Management / Edition 1

Introduction to Hospitality Management / Edition 1

by John Walker
     
 

ISBN-10: 0131112937

ISBN-13: 9780131112933

Pub. Date: 03/17/2003

Publisher: Prentice Hall

This important new textbook combines a comprehensive introduction to the Hospitality field with an emphasis on managerial topics, including:

  • Leadership and Management
  • Planning
  • Organizing
  • Communicating and Decision Making
  • Controlling

…  See more details below

Overview

This important new textbook combines a comprehensive introduction to the Hospitality field with an emphasis on managerial topics, including:

  • Leadership and Management
  • Planning
  • Organizing
  • Communicating and Decision Making
  • Controlling
  • Hospitality Information Systems

Throughout this book, students will benefit from many useful and timely features, including Security focus boxes written by experts in this critical topic area; Corporate Profiles of leading companies; Personal Profiles of individual leaders; A Day in the Life of boxes that tell the stories of real workers in Hospitality; numerous brief Case Studies; Career Information boxes; as well as Check Your Knowledge boxes, Discussion Questions, Key Words and Concepts, Review Questions, Internet Exercises, and Apply Your Knowledge questions.

Adopters will also have access to the best support package on the market today, including an Instructor's Manual, Computerized Test Bank of Questions, Companion Web Site with PowerPoints, Student Study Guide, and a video tape.

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Product Details

ISBN-13:
9780131112933
Publisher:
Prentice Hall
Publication date:
03/17/2003
Edition description:
Older Edition
Pages:
800
Product dimensions:
8.20(w) x 10.00(h) x 1.40(d)

Table of Contents

Preface
Acknowledgments
About the Author
Ch. 1Introduction3
Ch. 2Tourism39
Ch. 3The Hotel Business: Development and Classification95
Ch. 4Hotel and Rooms Division Operation151
Ch. 5Hotel Operations: Food and Beverage Division203
Ch. 6The Culinary Arts and Restaurant Business: Development and Classification241
Ch. 7Restaurant Operations297
Ch. 8Managed Services337
Ch. 9Beverages371
Ch. 10Recreation and Leisure409
Ch. 11The Gaming Entertainment Industry437
Ch. 12Meetings, Conventions, and Expositions469
Ch. 13Marketing, Human Resources, and Culture505
Ch. 14Leadership and Management541
Ch. 15Planning569
Ch. 16Organizing597
Ch. 17Communication and Decision Making623
Ch. 18Motivation657
Ch. 19Control681
Ch. 20Hospitality Industry Technology709
Glossary741
Index757

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