An Introduction to Human Services: Policy and Practice / Edition 8

by Betty Mandell, Barbara Schram

Overview

Complete, up-to-date coverage of social welfare programs and policies with special coverage of how history, politics, and the economy shape these programs

This text puts the field of human services into a historical context, provides insights into the social welfare field, and gives concrete examples of how primary intervention strategies are put into daily practice in human service agencies.

It presents the many options offered in the field of human services and discusses the stresses that a human service worker will face in day-to-day work, with practical suggestions for avoiding burnout. The text compares the U.S. social welfare systems to systems in other countries, and uses a strong multicultural and social systems approach that distinguishes it from other texts.

Teaching & Learning Experience

• Engage Students – Outstanding pedagogy, including examples, cases, anecdotes, and interviews, keeps students interested.
• Explore Current Issues – Contemporary issues are incorporated throughout the text to provide students with the most up-to-date coverage; topics include: cyberbullying, immigration, and health care reform.
• Support Instructors – An Instructor’s Manual and Test Bank, Computerized Test Bank (MyTest), and PowerPoint presentations, and BlackBoard and WebCT Test Item File provide instructors with additional support.

Product Details

ISBN-13:	9780205838851
Publisher:	Pearson Education
Publication date:	06/24/2011
Series:	MyHelpingLab Series
Edition description:	Older Edition
Pages:	640
Product dimensions:	7.40(w) x 9.00(h) x 0.90(d)

About the Author

Betty Reid Mandell is Professor Emerita at Bridgewater State College, Massachusetts. She is the editor of The Crisis of Caregiving: Social Welfare Policy in the United States, Palgrave/Macmillan, 2010, and is the co-editor of New Politics.

Barbara Schram graduated from Antioch College and received masters degrees in both sociology and social work from Columbia University and a doctorate from Harvard University with a specialization in education and social policy.

Worked as a program direction of a large recreational and cultural organization, planning programs for children and young adults and supervising staff who delivered these services. Spent several years as the director of a community agency in a low income urban area helping parents become involved in their children’s education and effect changes in the schools that better reflected their cultural background and values. Spent 26 years at Northeastern University where she originated and then taught in the Human Services Program. Designed appropriated courses and supervised student internships.

Has done extension volunteer work with citizen groups involved in interracial and special needs adoptions, improving services for persons with learning disabilities and improving prison education programs.

In addition to this text she has written over 20 articles and a book entitled, Creating the Small Scale Social Program: From idea to implementation to evaluation.

Table of Contents

IN THIS SECTION:
1.) BRIEF
2.) COMPREHENSIVE

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BRIEF TABLE OF CONTENTS:

Section I: The Context of Human Service Work

Chapter 1: What Are Human Services? What Do Human Service Workers Do?
Chapter 2: The Changing Nature of the Helping Process
Chapter 3: Intervention Strategies
Chapter 4: Attitudes/Values, Skills, and Knowledge
Chapter 5: Values and Ethical Dilemmas
Chapter 6: The Social Welfare System

Section II: Implementing Human Service Interventions

Chapter 7: Poverty
Chapter 8: Working with Diversity
Chapter 9: Interviewing
Chapter 10: Case Management/Counseling
Chapter 11: Facilitating Groups
Chapter 12: Program Planning

Section III: Thriving and Surviving in This Field

Chapter 13: Organizing and Changing Systems
Chapter 14: Understanding Legal Issues
Chapter 15: Staying Current and Avoiding Burnout

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COMPREHENSIVE TABLE OF CONTENTS:

Section I: The Context of Human Service Work

Chapter 1: What Are Human Services? What Do Human Service Workers Do?
Human Service Networks
Finding the Appropriate Human Services Program
Barriers That Prevent People from Getting Help
A Paradox
Choosing Our Work Role
Summary
Discussion Questions
Web Resources for Further Study

Chapter 2: The Changing Nature of the Helping Process
Society Shapes Helping Behavior
Helping in Western Culture
Cycles of Helping
Behavior Defined as a Social Problem
Defining Problems
The History of Human Service Work
Summary
Discussion Questions
Web Resources for Further Study

Chapter 3: Intervention Strategies
The Concept of Multicausality
The Strategies of Intervention Defined
Direct-Service Strategies
Direct-Service and Systems-Change Strategies
Systems-Change Strategies
Activities and Tasks Used to Implement Each Strategy
Putting Together the Interventions and the Activities
Summary
Discussion Questions
Web Resources for Further Study

Chapter 4: Attitudes/Values, Skills, and Knowledge
The Professional Helping Relationship
The Pyramid Model
Attitudes and Values of the Human Service Worker
Skills of the Human Service Worker
Basic Knowledge of the Human Service Worker
Summary
Discussion Questions
Web Resources for Further Study

Chapter 5: Values and Ethical Dilemmas