Introduction to Information Systems: Enabling and Transforming Business / Edition 3

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Overview

Information technology professionals will gain invaluable information with this updated resource on how to connect concepts to key business areas. These areas include accounting, finance, marketing, management, human resources, and operations. The new edition provides concise and accessible coverage of core IT topics. Do It Yourself activities show them how to apply the information on the job. Technology professionals will then be able to discover how critical IT is to each functional area and every business.
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Product Details

  • ISBN-13: 9780470473528
  • Publisher: Wiley, John & Sons, Incorporated
  • Publication date: 6/16/2010
  • Edition description: Older Edition
  • Edition number: 3
  • Pages: 528
  • Product dimensions: 7.99 (w) x 9.98 (h) x 0.71 (d)

Table of Contents

Chapter 1 The Modern Organization in the Global, Web-Based Environment.

1.1 Business Processes and Business Process Management.

1.2 Information Systems: Concepts and Definitions.

1.3 The Global Web-Based Platform.

1.4 Business Pressures, Organizational Responses, and IT Support.

1.5 Why Are Information Systems Important to Me?

1.6 The Plan of the Book.

Chapter 2 Information Systems: Concepts and Management.

2.1 Types of Information Systems.

2.2 Competitive Advantage and Strategic Information Systems.

2.3 Why Are Information Systems So Important to Organizations and Society?

2.4 Managing Information Resources.

Chapter 3 Ethics, Privacy, and Information Security.

3.1 Ethical Issues.

3.2 Threats to Information Security.

3.3 Protecting Information Resources.

Chapter 4 Data and Knowledge Management.

4.1 Managing Data.

4.2 The Database Approach.

4.3 Database Management Systems.

4.4 Data Warehousing.

4.5 Data Governance.

4.6 Knowledge Management.

Chapter 5 Network Applications.

5.1 Network Applications.

5.2 Web 2.0.

5.3 E-Learning and Distance Learning.

5.4 Telecommuting.

Chapter 6 E-Business and E-Commerce.

6.1 Overview of E-Business and E-Commerce.

6.2 Business-to-Consumer (B2C) Electronic Commerce.

6.3 Business-to-Business (B2B) Electronic Commerce.

6.4 Electronic Payments.

6.5 Ethical and Legal Issues in E-Business.

Chapter 7 Wireless, Mobile Computing, and Mobile Commerce.

7.1 Wireless Technologies.

7.2 Wireless Computer Networks and Internet Access.

7.3 Mobile Computing and Mobile Commerce.

7.4 Pervasive Computing.

7.5 Wireless Security.

Chapter 8 Organizational Information Systems.

8.1 Transaction Processing Systems.

8.2 Functional Area Information Systems.

8.3 Enterprise Resource Planning Systems.

Chapter 9 Customer Relationship Management.

9.1 Defining Customer Relationship Management.

9.2 Operational CRM.

9.3 Analytical CRM.

9.4 Other Types of CRM.

Chapter 10 Supply Chain Management.

10.1 Supply Chains.

10.2 Supply Chain Management.

10.3 Information Technology Support for Supply Chain Management.

Chapter 11 Managerial Support Systems.

11.1 Managers and Decision Making.

11.2 Business Intelligence.

11.3 Data Visualization Technologies.

11.4 Intelligent Systems.

Chapter 12 Acquiring Information Systems and Applications.

12.1 Information Technology Project Management.

12.2 Planning for and Justifying IT Applications.

12.3 Strategies for Acquiring IT Applications.

12.4 The Traditional Systems Development Life Cycle.

12.5 Alternative Methods and Tools for Systems Development.

12.6 Vendor and Software Selection.

Technology Guide 1 Computer Hardware.

TG1.1 Introduction.

TG1.2 Strategic Hardware Issues.

TG1.3 Innovations in Hardware Utilization.

TG1.4 Computer Hierarchy.

TG1.5 Input and Output Technologies.

TG1.6 The Central Processing Unit.

TG1.7 Computer Memory.

Technology Guide 2 Computer Software.

TG2.1 Significance of Software.

TG2.2 Software Issues.

TG2.3 Systems Software.

TG2.4 Application Software.

TG2.5 Programming Languages.

*Technology Guide 3 Protecting Your Information Assets.

TG3.1 Introduction.

TG3.2 Behavioral Actions.

TG3.3 Computer-Based Actions.

Technology Guide 4 Basics of Telecommunications and Networks.

TG4.1 The Telecommunications System.

TG4.2 Types of Networks.

TG4.3 Network Fundamentals.

Technology Guide 5 Basics of the Internet and the World Wide Web.

TG5.1 The Internet.

TG5.2 The World Wide Web.

Glossary.

Index.

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