Introduction to Management in the Hospitality Industry / Edition 10

Introduction to Management in the Hospitality Industry / Edition 10

by Clayton W. Barrows, Tom Powers, Dennis Reynolds
     
 

Readers seeking management careers in hospitality will enter a dynamic industry filled with opportunities. The rewards are many, but so are the challenges. Today's hospitality managers must deal with such complex factors as globalization, terrorism threats, ecotourism, internet commerce, new business and financial models, and rapidly changing consumer demands.

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Overview

Readers seeking management careers in hospitality will enter a dynamic industry filled with opportunities. The rewards are many, but so are the challenges. Today's hospitality managers must deal with such complex factors as globalization, terrorism threats, ecotourism, internet commerce, new business and financial models, and rapidly changing consumer demands. Introduction to Management in the Hospitality Industry, 10th Edition gives readers the industry know-how and the management skills needed to thrive in all aspects of the field, from food service to lodging to tourism. The Tenth Edition of Introduction to Management in the Hospitality Industry features both historical perspectives and discussions of new trends in a variety of sectors. This book has the most thorough coverage of the hospitality industry, covering foodservice, lodging, and travel and tourism, hospitality careers, and hospitality management. Upon successful completion of this text, readers will have a strong grasp of the many facets of the hospitality industry.

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Product Details

ISBN-13:
9780470399743
Publisher:
Wiley
Publication date:
02/08/2011
Edition description:
New Edition
Pages:
752
Sales rank:
418,761
Product dimensions:
7.80(w) x 9.20(h) x 1.30(d)

Meet the Author

Clayton W. Barrows is Professor of Hospitality Management at the University of New Hampshire.

Tom Powers is Professor Emeritus at the School of Hospitality and Tourism Management at the University of Guelph in Ontario, Canada.

Table of Contents

Pt. 1Perspectives on careers in hospitality1
Ch. 1The hospitality industry and you3
Ch. 2Forces affecting growth and change in the hospitality industry33
Pt. 2Food service61
Ch. 3The restaurant business63
Ch. 4Restaurant operations103
Ch. 5Restaurant industry organization : chain, independent, or franchise?127
Ch. 6Competitive forces in food service159
Ch. 7Issues facing food service183
Ch. 8On-site food service213
Pt. 3Lodging255
Ch. 9Lodging : meeting guest needs257
Ch. 10Hotel and lodging operations293
Ch. 11Forces shaping the hotel business333
Ch. 12Competition in the lodging business367
Pt. 4Travel and tourism405
Ch. 13Tourism : front and center407
Ch. 14Destinations : tourism generators437
Pt. 5Management in the hospitality industry483
Ch. 15Management : a new way of thinking485
Ch. 16Planning in hospitality management511
Ch. 17Organizing in hospitality management533
Ch. 18Staffing : human-resources management in hospitality management557
Ch. 19Control in hospitality management587
Ch. 20Leadership and directing in hospitality management605
Pt. 6Hospitality as a service industry627
Ch. 21The role of service in the hospitality industry629

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