Introduction to Management in the Hospitality Industry / Edition 7

Introduction to Management in the Hospitality Industry / Edition 7

by Tom Powers, Clayton W. Barrows
     
 

ISBN-10: 0471359017

ISBN-13: 9780471359012

Pub. Date: 02/28/2002

Publisher: Wiley

This edition has been updated and revised to reflect the latest trends in this dynamic and ever-changing industry. Features new chapters on managing service, international hospitality and restaurant operations. Fresh material concerned with developments in lodging, food service and tourism has been added. Coverage of travel agents and their role has been expanded.…  See more details below

Overview

This edition has been updated and revised to reflect the latest trends in this dynamic and ever-changing industry. Features new chapters on managing service, international hospitality and restaurant operations. Fresh material concerned with developments in lodging, food service and tourism has been added. Coverage of travel agents and their role has been expanded. Offers a view of what the industry will face in the near future.

Product Details

ISBN-13:
9780471359012
Publisher:
Wiley
Publication date:
02/28/2002
Edition description:
Older Edition
Pages:
656
Product dimensions:
7.86(w) x 8.98(h) x 1.15(d)

Table of Contents

Preface.

PART ONE: PERSPECTIVES ON CAREERS IN HOSPITALITY.

Chapter 1: The Hospitality Industry and You.

Chapter 2: Forces Affecting Growth and Change in the Hospitality Industry.

PART TWO: FOOD SERVICE.

Chapter 3: The Restaurant Business.

Chapter 4: Restaurant Operations.

Chapter 5: Restaurant Industry Organization: Chain, Independent, or Franchise?

Chapter 6: Competitive Forces in Food Service.

Chapter 7: Issues Facing Food Service.

Chapter 8: On-Site Food Service.

PART THREE: LODGING.

Chapter 9: Lodging: Meeting Guest Needs.

Chapter 10: Hotel and Motel Operations.

Chapter 11: Forces Shaping the Hotel Business.

Chapter 12: Competition in the Lodging Business.

PART FOUR: TRAVEL AND TOURISM.

Chapter 13: Tourism: Front and Center.

Chapter 14: Destinations: Tourism Generators.

PART FIVE: MANAGEMENT IN THE HOSPITALITY INDUSTRY.

Chapter 15: The Role of Service in the Hospitality Industry.

Chapter 16: Planning in Hospitality Management.

Chapter 17: Organizing in Hospitality Management.

Chapter 18: Staffing: Human-Resources Management in Hospitality Management.

Chapter 19: Control in Hospitality Management.

Chapter 20: Leadership and Directing in Hospitality Management.

PART SIX: HOSPITALITY AS A SERVICE INDUSTRY.

Chapter 21: The Role of Service in the Hospitality Industry.

Index.

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