An Introduction to Reference Services in Academic Libraries

An Introduction to Reference Services in Academic Libraries

by Elizabeth Connor
     
 

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ISBN-10: 0789029588

ISBN-13: 9780789029584

Pub. Date: 09/01/2006

Publisher: Taylor & Francis

An introductory text on various aspects of reference services—that requires your students to think!

An Introduction to Reference Services in Academic Libraries is a comprehensive textbook that presents compelling case studies and thought-provoking essays that teach the principles of reference services. Eighteen authorities from private and public

Overview

An introductory text on various aspects of reference services—that requires your students to think!

An Introduction to Reference Services in Academic Libraries is a comprehensive textbook that presents compelling case studies and thought-provoking essays that teach the principles of reference services. Eighteen authorities from private and public academic libraries around the United States offer unique perspectives and solid information in an active learning format that requires students to think and learn. The book provides a stimulating starting point for those learning about planning, managing, and evaluating reference services.

An Introduction to Reference Services in Academic Libraries is a valuable teaching resource that helps college teachers to move beyond traditional passive learning to more effective active learning. Each chapter’s interest-sparking activities and questions challenge students to dynamically search out solutions to specific problems. The text takes a broad, informative—and at times amusing—look at the foundations of reference services, using the uniquely creative activities and questions to make difficult topics such as virtual reference services, relational reference, academic portfolios, and reference cost calculators easy to learn. The book is thoroughly referenced, and many chapters include charts and special activities to help spark student engagement in the learning process. Over thirty tables and figures make complex information easy to access and understand.

An Introduction to Reference Services in Academic Libraries includes discussions on:

  • virtual information literacy tutorials
  • the minimal and maximal models of reference functions—and the smooth transition to the triage model
  • marketing strategies to attract male faculty
  • the reference desk as impediment to accessibility
  • relational reference
  • virtual reference—including instant messaging and software issues
  • guidance, assistance, and instruction of students
  • reference assistance, outreach, and instructions
  • maintaining high quality service—while maximizing the time of reference librarians
  • collection development policies
  • evaluating reference costs
  • diversity
  • librarians ranking on level with faculty positions
  • the importance—and development—of teaching portfolios
  • unusual library patrons
  • and more!
An Introduction to Reference Services in Academic Libraries is a stimulating teaching resource that is perfect for library school students, entry-level academic librarians, library support staff, mid-career librarians new to academic libraries, and library school faculty.

Product Details

ISBN-13:
9780789029584
Publisher:
Taylor & Francis
Publication date:
09/01/2006
Series:
Haworth Series in Introductory Information Science Textbooks
Edition description:
New Edition
Pages:
216
Product dimensions:
5.90(w) x 8.20(h) x 0.60(d)

Related Subjects

Table of Contents


About the Editor     xiii
Contributors     xv
Preface     xvii
Case Studies
Development, Implementation, and Assessment of a Virtual Information Literacy Tutorial on an Urban Campus   Valeda Frances Dent     3
Setting     3
Objectives     4
Methods     6
Results     12
Conclusion     14
Orsem Library Information Quiz, Fall 2004, Version 4     17
Exercises     21
Reference Triage at the Medical University of Ohio: Just-in-Case to Just-ln-Time at the Mulford Library   Marlene A. Porter   Jolene M. Miller     23
Introduction     23
Setting     24
Objective     26
Methods     27
Results     30
Exercises     32
Marketing Library Services to Young Male Faculty   Mary Mee     35
Introduction     35
Strategies     35
Conclusion     37
Exercises     37
Relational Reference: A Challenge to the Reference Fortress   John E. Holberg     39
Relational Reference     41
Reference As Being     42
Community ofPractice     43
What Relational Reference Is Not     44
Exercises     47
Virtual Reference: Answering Patrons' Questions Electronically   Christopher Nelson Cox     49
Introduction     49
Needs Assessment     50
Instant Answers @ WPI     52
Collaborative Efforts     52
Number of Questions     53
Policies and Procedures     53
Staff Skills     54
Staff Training     55
Marketing     56
Service Continuation     56
Exercises     58
What They Don't Teach You in Library School: Experience Is the Real Teacher   Tammy S. Guerrero     61
Setting     61
Objective     62
Methods     62
Reference Services     64
Results     70
Conclusion     72
Exercises     75
Occasional Occurrences at Owl Creek University   Debra Cox Rollins   Rusty Gaspard     77
Introduction     77
Setting     78
Background     78
Conclusion     97
Exercises     99
Uninvited Change: The Governors State University Library's Evolving Reference and Technology Desk   Paul Blobaum     101
Introduction     101
Objective     102
Methods     103
Results     106
Conclusion     109
Exercises     110
Common Queries   Marilyn Schoot-Castle     113
Walk-Ins versus E-Mailed Queries     113
Professors Expecting Miracles     114
Undergraduate Expectations     115
Exercises     116
Models for Measuring and Evaluating Reference Costs   Matthew R. Marsteller   Susan Ware     119
Introduction     119
Reference Service Cost Studies     120
Reference Transaction Logs     120
Interactive Digital Reference Cost Models     121
Specific Cases     121
Conclusion     127
Exercises     129
Customer Survey   Miron Stenche     131
Introduction     131
Objective     131
Method     131
Results     133
Conclusion     133
Exercises     133
Essays
The Diverse Librarian   Paula M. Smith     137
Exercises     139
Academic Librarian As the Rodney Dangerfield of University Faculty: "I Get No Respect"   Tammy S. Guerrero     141
Exercises     144
The Teaching Portfolio: Explaining What We Do So Well   Mark L. McCallon     147
Introduction     147
What Is the Teaching Portfolio?     147
Summary of Teaching Responsibilities     148
Student Evaluation Data     149
Teaching Philosophy Statement     150
Teaching Objects and Supporting Data     152
Supporting Data     152
Uses of the Portfolio     154
Conclusion     154
Exercises     155
Thinking About Teaching and Learning     156
The Glass of Fashion: Librarianship for the Twenty-First Century   Susan Swords Steffen   Michael J. Bell     159
Introduction     159
The New Library: Myth and Reality     160
Managing the Whirlwind     161
Educational Leadership     163
Conclusion     164
Exercises     165
Frames of Reference Considering the Meaning of Reference-Its Origins, Present, and Future   Linda Loos Scarth      167
Reference/Referee/Referent     167
Frames     170
Reframing Reference     173
Exercises     176
Serving Unusual Patrons in the Library   James Langan     177
Exercises     181
The Academic Librarian   Paula M. Smith     183
Research Skills in Fifty Minutes or Fewer: Teaching     184
Writer's Angst: Publishing     185
Learning to Play Nice: Committee Work     185
The Mystique of the Dossier     186
How Come Nobody Told Me That? Finding a Mentor     186
Information Glut: Staying Informed     187
Remembering Why I Chose This Profession-It Wasn't the Money!     188
Exercises     189
Index     191

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