Introduction to Supervisory Practice in the Human Services / Edition 1

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This clear and practical text prepares students to become human service administrators by applying roles, theories, knowledge, and skills to the supervisory process, from interviewing and hiring to termination.

Highlights of the New Edition:

  • Current issues and “real-life” difficulties confronting supervisors are examined, making students aware of the relevant challenges and daily skills needed in supervision, preparing them for supervisory roles.
  • In-chapter exercises, case vignettes, and supervisory problems ask students to apply chapter content and theory to a variety of situations and make considered decisions.
  • The text's model empowers supervisors and underscores the NASW Code of Ethics for social workers by supporting ethical actions to improve services for clients.
  • Contingencies such as the societal context, the agency, supervisees, peers, superiors, advocacy, conflict, management, and external relations are addressed throughout, giving students a glimpse into the actual world of a supervisor.
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Product Details

  • ISBN-13: 9780205405503
  • Publisher: Pearson
  • Publication date: 9/23/2004
  • Edition description: New Edition
  • Edition number: 1
  • Pages: 224
  • Sales rank: 675,343
  • Product dimensions: 6.90 (w) x 9.10 (h) x 0.60 (d)

Table of Contents

All chapters include “Summary” and “Exercises.”

1. A Supervisor's Job: Functions, Roles, and Tasks.

2. Working in Multiple Contexts.

3. The Supervisory Process: Beginnings, Middles, and Endings.

4. Authority, Power, and Supervisory Ethics.

5. Relationships, Initial Interviews, and Leadership Styles.

6. Modes, Methods, and Techniques of Supervision.

7. Unit Planning, the Professional Contract, and the Legal Background.

8. Assessment, Delegation, Setting Objectives, Coordination and Control.

9. Motivation, Teaching, and Learning.

10. Supervisory Practice Issues I.


Dependence and Independence.

Transference and Counter-transference.

Supervisor/Supervisee Differences and Similarities.

Workers with Personal and Family Difficulties.

11. Supervisory Practice Issues II.

Substance Abuse in the Workplace.


Technology and Supervision.

Interdisciplinary Teams.

12. Conflict.

13. Stress, Burnout, and Time Management.

14. Performance Appraisal, Outcomes, Accountability and Staff Development.

15. Advocacy, Service Development, Consultation, Self- Evaluation, and Ending Thoughts.



1.1 Julie Hoffman “Salts the Soup.”

1.2 A New Supervisor Has Feelings and Goals.

2.1 Short of Staff and Out of Touch.

2.2 Who Makes the Judgment? What to do?

2.3 Being the Person in the Middle.

3.1 Communication Problems or How to Use Authority?

4.1 A Use of Power—Any Other Way to Use It?

4.2 A Supervisee Has A Boundary Problem and So Does His Supervisor.

5.1 What Does Quiet Mean?

5.2 Bob Murphy Needs Help.

6.1 The Unavailable Supervisor.

7.1 Who Controls the Work Schedule?

8.1 Decentralized Services Are Hard to Coordinate and Control.

9.1 Why Mr. Demos Doesn't Write Well.

9.2 Can Julie Hill Be a Quick Learner?

10.1 People Handle Anxiety in Different Ways.

11.1 Suspicions Are Not Proof.

12.1 Two Social Workers in a Dispute.

12.2 Medical Records Puts Social Work in Difficulty.

14.1 Everyone Says I Am Doing Good Work.


1.1 Attributes of Persons with High Emotional Intelligence.

4.1 Value Orientations of Decision Makers.

4.2 Managing Up.

5.1 Initial Learning about Potential Employees.

5.2 Group Problems, Leadership Styles, and Group Decision Making Ladder.

5.3 Leadership Behaviors and Positive Supervisory Performance.

7.1 The Planning Process.

8.1 The SMARTER Model for Setting Objectives.

9.1 Learning as an Experiential Process.

9.2 Strategies to Facilitate Learning.

9.3 Action Guidelines for Considering Parallel Processes.

11.1 Guidelines for Dealing with Substance Abuse Difficulties.

11.2 Home Visit Safety Precautions.

13.1 Some Suggested Actions to Prevent Burnout.

13.2 Managing Short-Term Time.

14.1 Core Elements of MBO Philosophy.

14.2 An Appraisal Writing Checklist.

15.1 Force Field Analysis.

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