Introduction to Telecom Billing,Usage Events, Call Detail Records, and Billing Cycles

Overview

This book explains how companies bill for telephone and data services, information services, and non-communication products and services. Billing and customer care systems convert the bits and bytes of digital information within a network into the money that will be received by the service provider. To accomplish this, these systems provide account activation and tracking, service feature selection, selection of billing rates for specific calls, invoice creation, payment entry ...
See more details below
Paperback
$9.79
BN.com price
(Save 18%)$11.99 List Price
Other sellers (Paperback)
  • All (7) from $6.95   
  • New (6) from $6.95   
  • Used (1) from $9.78   
Sending request ...

More About This Book

Overview

This book explains how companies bill for telephone and data services, information services, and non-communication products and services. Billing and customer care systems convert the bits and bytes of digital information within a network into the money that will be received by the service provider. To accomplish this, these systems provide account activation and tracking, service feature selection, selection of billing rates for specific calls, invoice creation, payment entry and management of communication with the customer.

The authors have worked with hundreds of companies and many types of billing system and discovered that in the early 2000s, the functions of billing systems were dramatically changing due to the combining of voice, data and other types of services. Billing systems have also been transforming to allow for charging of non-traditional products and services such as candy from vending machines, tickets for entertainment events, and home delivery of pizza.

This book provides the fundamentals for telecom billing and customer service systems. The topics that are explained include: types of services, standard billing processes, real time billing, multilingual support, multiple currencies, inter-carrier settlements, event sources and tracking, mediation devices, call detail records (CDRs), call processing, cycle billing, clearinghouse, invoicing, management reporting, processing payments, and posting to the financial system. Also included are the fundamentals of Customer Relationship Management (CRM), account activation, account management, billing system costs, call center, collections, exchange message record (EMR), automatic message accounting (AMA), carrier inter-exchange billing exchange record (CIBER), transferred accounting process (TAP), network data management-usage (NDM-U), interim standard 124 (IS-124), applications service providers (ASPs), local number portability (LNP), and customer self-care.

Read More Show Less

Product Details

  • ISBN-13: 9780974278742
  • Publisher: Althos
  • Publication date: 2/26/2004
  • Pages: 48
  • Product dimensions: 8.25 (w) x 11.00 (h) x 0.10 (d)

Customer Reviews

Be the first to write a review
( 0 )
Rating Distribution

5 Star

(0)

4 Star

(0)

3 Star

(0)

2 Star

(0)

1 Star

(0)

Your Rating:

Your Name: Create a Pen Name or

Barnes & Noble.com Review Rules

Our reader reviews allow you to share your comments on titles you liked, or didn't, with others. By submitting an online review, you are representing to Barnes & Noble.com that all information contained in your review is original and accurate in all respects, and that the submission of such content by you and the posting of such content by Barnes & Noble.com does not and will not violate the rights of any third party. Please follow the rules below to help ensure that your review can be posted.

Reviews by Our Customers Under the Age of 13

We highly value and respect everyone's opinion concerning the titles we offer. However, we cannot allow persons under the age of 13 to have accounts at BN.com or to post customer reviews. Please see our Terms of Use for more details.

What to exclude from your review:

Please do not write about reviews, commentary, or information posted on the product page. If you see any errors in the information on the product page, please send us an email.

Reviews should not contain any of the following:

  • - HTML tags, profanity, obscenities, vulgarities, or comments that defame anyone
  • - Time-sensitive information such as tour dates, signings, lectures, etc.
  • - Single-word reviews. Other people will read your review to discover why you liked or didn't like the title. Be descriptive.
  • - Comments focusing on the author or that may ruin the ending for others
  • - Phone numbers, addresses, URLs
  • - Pricing and availability information or alternative ordering information
  • - Advertisements or commercial solicitation

Reminder:

  • - By submitting a review, you grant to Barnes & Noble.com and its sublicensees the royalty-free, perpetual, irrevocable right and license to use the review in accordance with the Barnes & Noble.com Terms of Use.
  • - Barnes & Noble.com reserves the right not to post any review -- particularly those that do not follow the terms and conditions of these Rules. Barnes & Noble.com also reserves the right to remove any review at any time without notice.
  • - See Terms of Use for other conditions and disclaimers.
Search for Products You'd Like to Recommend

Recommend other products that relate to your review. Just search for them below and share!

Create a Pen Name

Your Pen Name is your unique identity on BN.com. It will appear on the reviews you write and other website activities. Your Pen Name cannot be edited, changed or deleted once submitted.

 
Your Pen Name can be any combination of alphanumeric characters (plus - and _), and must be at least two characters long.

Continue Anonymously

    If you find inappropriate content, please report it to Barnes & Noble
    Why is this product inappropriate?
    Comments (optional)