Part One: Perspectives on Careers in Hospitality.
Chapter 1. The Hospitality Industry and You.
Chapter 2. Forces Affecting Growth and Change in the Hospitality Industry.
Part Two: Food Service.
Chapter 3. the Restaurant Business.
Chapter 4. restaurant Operations.
Chapter 5. Restaurant Industry Organization: chain, Independent, or Franchise?
Chapter 6. Competitive Forces in Food Service.
Chapter 7. On-Site Food Service.
Chapter 8. Issues Facing Food Service.
Part Three: Lodging.
Chapter 9. Lodging: Meeting Guest Needs.
Chapter 10. Hotel and Lodging Operations.
Chapter 11. Forces Shaping the Hotel Business.
Chapter 12. Competition in the Lodging Business.
Part Four: Travel and Tourism.
Chapter 13. Tourism.
Chapter 14. Destinations.
Part Five: Hospitality as a Service Industry.
Chapter 15. The role of Service in the Hospitality Industry.