Introduction to the Hospitality Industry / Edition 5

Introduction to the Hospitality Industry / Edition 5

by Tom Powers, Clayton W. Barrows
     
 

This text covers all aspects of the business, from individual roles to operational issues, and emphasizes problem-solving tools and industry trends. Coverage encompasses hospitality careers, food service, the lodging industry, tourism, and the importance of service in the hospitality environment. This fifth edition contains color photos, new and revised Internet… See more details below

Overview

This text covers all aspects of the business, from individual roles to operational issues, and emphasizes problem-solving tools and industry trends. Coverage encompasses hospitality careers, food service, the lodging industry, tourism, and the importance of service in the hospitality environment. This fifth edition contains color photos, new and revised Internet exercises, new case histories, chapter review questions, and notes on global hospitality and industry practices. Powers is professor emeritus at the School of Hotel and Food Administration at the University of Guelph, Canada. Barrows teaches at the same institution. Annotation c. Book News, Inc., Portland, OR (booknews.com)

Product Details

ISBN-13:
9780471358992
Publisher:
Wiley
Publication date:
02/28/2002
Edition description:
5TH
Pages:
496
Product dimensions:
7.50(w) x 9.08(h) x 0.82(d)

Table of Contents

Preface.

PART ONE: PERSPECTIVES ON CAREERS IN HOSPITALITY.

Chapter 1: The Hospitality Industry and You.

Chapter 2: Forces Affecting Growth and Change in the Hospitality Industry.

PART TWO: FOOD SERVICE.

Chapter 3: The Restaurant Business.

Chapter 4: Restaurant Operations.

Chapter 5: Restaurant Industry Organization: Chain, Independent, or Franchise?

Chapter 6: Competitive Forces in Food Service.

Chapter 7: Issues Facing Food Service.

Chapter 8: On-Site Food Service.

PART THREE: LODGING.

Chapter 9: Lodging: Meeting Guest Needs.

Chapter 10: Hotel and Motel Operations.

Chapter 11: Forces Shaping the Hotel Business.

Chapter 12: Competition in the Lodging Business.

PART FOUR: TRAVEL AND TOURISM.

Chapter 13: Tourism: Front and Center.

Chapter 14: Destinations: Tourism Generators.

PART FIVE: HOSPITALITY AS A SERVICE INDUSTRY.

Chapter 15: MThe Role of Service in the Hospitality Industry.

Index.

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