The Invisible Employee: Using Carrots to See the Hidden Potential in Everyone


Praise for The Invisible Employee

"A gem of a book . . . finding that workers who are recognized are more productive, have fewer on-the-job accidents, and translate their satisfaction into customer satisfaction."
—Financial Post

"There is magic in this book. Whether you are looking for a few good tips to keep a good thing going or need to recapture the very essence of a ...

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Praise for The Invisible Employee

"A gem of a book . . . finding that workers who are recognized are more productive, have fewer on-the-job accidents, and translate their satisfaction into customer satisfaction."
—Financial Post

"There is magic in this book. Whether you are looking for a few good tips to keep a good thing going or need to recapture the very essence of a productive workplace, The Invisible Employee provides valuable lessons nestled among the pages of a clever and compelling story."
—Stephen C. Lundinbestselling coauthor of Fish!

"Gostick and Elton's simple-to-understand and teachable approach of setting and supporting core values and recognizing and celebrating those behaviors can be a very effective management technique for creating a committed and engaged workforce of 'visible employees.' This is a culture no organization can afford to be without."
—Michael R. LoseyPresident, World Federation of Personnel Management Associations

"The basic principles detailed in The Invisible Employee are simple yet profound: (1) setting a guiding vision, (2) seeing employees supporting that vision, and (3) praising and celebrating that behavior. Engaging our entire staff by using these principles helps Friendly's provide great memories for our guests."
—John L. CutterCEO and President, Friendly's Ice Cream Corporation

"The Invisible Employee is a very inventive and original book. Combining facts that will surprise you and a fable that will fascinate you, Gostick and Elton have crafted a book that educates and entertains. The Invisible Employee is a wonderful read with a powerful message, and I highly recommend it to leaders at all levels."
—Jim Kouzescoauthor of The Leadership Challenge

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Product Details

  • ISBN-13: 9780470560211
  • Publisher: Wiley
  • Publication date: 12/30/2009
  • Edition description: Updated
  • Edition number: 2
  • Pages: 173
  • Sales rank: 1,358,667
  • Product dimensions: 5.90 (w) x 8.80 (h) x 0.90 (d)

Meet the Author

New York Times bestselling author Adrian Gostick is vice president of the O.C. Tanner company's training and publishing practice. He has been featured on NBC's Today show, and in the New York Times, the Economist, Newsweek and the Wall Street Journal. Read his blog at

Chester Elton is a global expert in workplace trends and senior vice president of O.C. Tanner, the world's leading employee recognition firm. A popular speaker and a consultant to Fortune 100 firms, he has appeared on 60 Minutes, CNN, CNBC, and ABC. Read his blog at

Learn more about growing a Carrot Culture at

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Table of Contents



Chapter One Invisible People.

Chapter Two Blink Outs.

Chapter Three The See-er.

Chapter Four Recognizing.

Chapter Five Visible Results.

Chapter Six Blink Backs.





About the Authors.

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Sort by: Showing all of 2 Customer Reviews
  • Posted December 17, 2010

    more from this reviewer

    An insightful guide to employee retention and reward mechanisms

    When staffers feel "invisible," that is, when their work goes unrecognized by their superiors, they lose motivation and become less productive. In fact, unengaged employees cost firms billions of dollars annually in lost productivity, mistakes, turnover, retraining, and so on. Business authors Adrian Gostick and Chester Elton propose that employees who feel valued and appreciated perform better. With the aid of a basic, symbolic fable and backed up by numerous studies, Gostick and Elton offer simple, concrete techniques managers can use to reward outstanding work. You might wonder why you need to read this book since many of these tips also appear in the duo's previous bestsellers, including The Carrot Principle. Yet getAbstract believes that managers and supervisors who adopt this book's valuable advice will be able to perform a transformation: Abracadabra! Unmotivated, disengaged employees suddenly will become visible - like magic.

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  • Anonymous

    Posted June 26, 2011

    No text was provided for this review.

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