IP Telephony Using CallManager Express-Lab Portfolio / Edition 1

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Overview

IP Telephony Using CallManager Express

Lab Portfolio

Cheryl A. Schmidt

Ernie Friend

IP Telephony Using CallManager Express Lab Portfolio provides a hands-on approach to learning the basic principles of voice over IP (VoIP) to build a voice-enabled network for the small to medium-sized business.

As you work through the 51 labs in the book, you learn how to deploy a basic phone system using a CallManager Express-capable router. You install, configure, and customize Cisco® IP Phones to work in an IP Telephony environment as well as with traditional analog telephony devices.

Each chapter begins with an explanation of the converging technology used within that chapter’s labs and, where necessary, includes a refresher on routing and switching topics so that you can properly set up the labs. The collection of labs features clear objectives, equipment needs, alternative methods, and probing questions. Additionally, the book includes a command reference as one of the six supplemental appendixes.

All the material has been written and tested with students in a live classroom environment:

  • Labs enable you to deploy a progressively more layered VoIP environment as you complete the labs in each chapter.
  • Paper exercises help you work through and reinforce your understanding of fundamental topics such as dial plans, IP addressing, and dial peers.
  • Case Study labs present the material in scenarios that combine the methods learned in the previous chapters so that you apply your knowledge to a specific scenario or task. Pulling together various concepts simulates the real-world environment where things are rarely assigned one step at a time.

The Lab Portfolio can be used as a supplement to any textbook used to teach CVoice or CallManager Express. It can also be used as a standalone resource for anyone wanting to learn the basics of IP Telephony.

After completing all the exercises and hands-on labs in this book, you will know how VoIP works and be well prepared to configure the technology in a small to medium-sized business.

Cheryl A. Schmidt is a full-time faculty member in the Network Engineering Technology department at Florida Community College at Jacksonville (FCCJ).

She has a master's degree in computer and information resource management. For the past 10 years, Cheryl has been teaching courses such as computer repair, CCNA®, CCNP,® VoIP, QoS, and wireless.

Ernie Friend is the Director of Academic Systems at Florida Community College at Jacksonville (FCCJ) Florida. He manages the Network Engineering Technology department at FCCJ and had previously managed the college’s network and computer infrastructure. He has been managing computer and networking departments for more than 14 years at the college and continues to explore and teach the latest networking technologies.

Use this Lab Portfolio with:

Cisco IP Communications Express: CallManager Express with Cisco Unity Express

ISBN: 1-58705-180-X

Voice over IP Fundamentals, Second Edition

ISBN: 1-58705-257-1

This book is part of the Networking Technology Series from Cisco Press®, the only authorized publisher for Cisco Systems®.

Category: IP Telephony

Covers: CallManager Express

111606

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Product Details

  • ISBN-13: 9781587131769
  • Publisher: Cisco Press
  • Publication date: 1/5/2007
  • Edition description: New Edition
  • Edition number: 1
  • Pages: 320
  • Sales rank: 1,255,311
  • Product dimensions: 8.50 (w) x 11.00 (h) x 0.64 (d)

Meet the Author

Cheryl A. Schmidt is a full-time faculty member in the network engineering technology department at Florida

Community College at Jacksonville (FCCJ). She has a master’s degree in computer and information resource

management. Schmidt started her career in computers while in the Navy. She has been working on computers

and networks ever since. For the past ten years, she has taught courses such as computer repair, CCNA, CCNP,

VoIP, QoS, and wireless. FCCJ is one of the few Cisco Academy Advanced Training Centers for CCNP, wireless,

and security. Schmidt lives with her husband and children in Jacksonville, Florida.

Ernie Friend is the director of academic systems at Florida Community College at Jacksonville (FCCJ). FCCJ

is one of the largest community colleges in the United States, with more than 60,000 students. Friend manages

the Network Engineering Technology Department at FCCJ. He previously managed the college’s network and

computer infrastructure. Friend has a bachelor’s degree in electronics management. He spent more than ten years

in the Navy, managing several computer-based aviation repair facilities. He has managed computer and networking

departments for more than 14 years at the college. He continues to explore and teach the latest networking

technologies.

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Table of Contents

Chapter 1 Traditional Phone and IP Telephony

Overview of Traditional Phone Networks

Understanding Basic Analog Technologies

More Connectivity

Lab 1-1: VoIP Ports

Lab 1-2: IP Telephony Terms

Lab 1-3: Installing Cisco CallManager Express (CME)

Task 1: Configure the TFTP Server

Task 2: Update and Install the Cisco CME IOS

Chapter 2 Router, Integrated Switch, and IP Phone Basic Configuration

Overview of VoIP Basic Configuration

Basic Requirements for VoIP Implementation

VLAN Review

IP Phone Connectivity Options

Special Commands for the Labs

Lab 2-1: Connecting the IP Phone to a Switch

Task 1: Understand the Power Capability of Switches

Task 2: Cable the IP Phone to an Inline Power Switch/Switch Module

Task 3: Cable the IP Phone to a Noninline Power Switch/Switch Module

Lab 2-2: Resetting a Cisco IP Phone

Task 1: Provide Power to the Switch

Task 2: Reset the Cisco IP Phone

Lab 2-3: IP Addressing with IP Telephony

Lab 2-4: Configuring a Cisco CallManager Express-Capable Router and an

Integrated Switch

Task 1: Select a Pod Number

Task 2: Erase the Configuration from the Router and Switch Module

Task 3: Perform Basic Router Configuration

Task 4: Configure the Router Switch Module Ports

Task 5: Verify VLAN Configuration

Task 6: Save the Router Configuration

Lab 2-5: Configuring a Cisco CallManager Express-Capable Router with an

External Switch

Task 1: Select a Pod Number

Task 2: Erase the Router Configuration

Task 3: Assign a Router Name and Cable

Task 4: Configure Layer 3 Trunking

Task 5: Configure the Routing Protocol

Task 6: Erase the Switch

Task 7: Assign a Switch Name

Task 8: Configure Layer 3 Access to the Switch

Task 9: Enable the Management VLAN

Task 10: Configure a Switch Port as a Trunk Port

Task 11: Create VLANs on the Switch

Task 12: Test Connectivity Across the Trunk

Task 13: Configure Switch Ports for IP Phones

Chapter 3 Managing and Configuring Cisco VoIP Devices

IP Telephony IP Addresses

DHCP Option 150

PC IP Addressing

ephone-dn

Cisco Network Assistant

Lab 3-1: Configuring VoIP Using the telephony-service setup Program

Task 1: Configure the Cisco IP Phones Using the telephony-service setup Command

Task 2: Verify Connectivity Between the Cisco IP Phones

Task 3: Connect a PC to the Cisco IP Phone Port, and Verify the Configuration

Task 4: Erase and Reboot the Router

Lab 3-2: Manually Configuring a CME Router for VoIP Phones

Task 1: Configure a DHCP Pool for Cisco IP Phones

Task 2: Verify and Optionally Load the Cisco Firmware File

Task 3: Perform Basic Router Configuration for a Cisco IP Phone

Task 4: Verify Cisco IP Phone Registration

Task 5: Add Configuration for a Second Cisco IP Phone

Lab 3-3: Connecting a Second IP Phone Using the auto assign Command

Task 1: Add a Second Cisco IP Phone by Using the auto assign Command

Task 2: Connect and Verify the Phone Configuration

Lab 3-4: Using the Quick Configuration Tool to Set Up Cisco CME

Task 1: Install the QCT Software

Task 2: Configure the QCT Software

Lab 3-5: Using Cisco Network Assistant

Task 1: Preconfigure the Router and Switch/Switch Module

Task 2: Install the Cisco Network Assistant Software

Task 3: Configure the Cisco Network Assistant Software

Chapter 4 Dial Plans and Dial Peers

Types of Dial Peers

Destination Patterns

Ports and Session Targets

Call Legs

Lab 4-1: Single-Router Dial Peer Exercise

Lab 4-2: Single-Router Wildcard Dial Peer Exercise

Destination Pattern Wildcard Digits

Lab 4-3: Two-Router Wildcard Dial Peer Exercise

Lab 4-4: Four-Router Wildcard Dial Peer Exercise

Lab 4-5: Complex Two-Router Wildcard Dial Peer Exercise

Chapter 5 Configuring VoIP Ports

FXS and FXO Interfaces

T1 Interfaces

Lab 5-1: Configuring FXS Connectivity

Task 1: Verify FXS Capability

Task 2: Connect and Configure the Analog Phone

Lab 5-2: Configuring FX0 Connectivity

Task 1: Configure the FXO Interface

Task 2: Configure the Dial Peer

Task 3: Verify FXO Connectivity

Lab 5-3: Configuring T1/PRI Connectivity

Task 1: Verify That the Router Has T1 Capability

Task 2: Configure the ISDN Switch Type

Task 3: Configure the T1 Controller

Task 4: Configure the Dial Peers

Task 5: Test Connectivity

Chapter 6 Digit Manipulation

Digit Stripping and Prefixes

Forward Digits

Number Expansion

Translation Rules

Using the translation-rule Command

Number Slice

Lab 6-1: Translation Rule Exercise 1

Task 1: Complete Table 6-6

Lab 6-2: Translation Rule Exercise 2

Task 1: Complete Table 6-7

Task 2: Verify the Translation Rules in Table 6-7

Task 3: Complete Table 6-8

Task 4: Verify the Translation Rules in Table 6-8

Lab 6-3: Configure Translation Rules for the Help Desk

Task 1: Verify Phone Connectivity

Task 2: Configure Translation Rules for the Help Desk

Lab 6-4: Configure Translation Rules for 1-800 Numbers

Task 1: Verify Phone Connectivity

Task 2: Configure and Test the Second FXS Port

Task 3: Configure a Translation Rule for 1-800 Numbers

Lab 6-5: Testing and Troubleshooting Translation Rules

Task 1: Verify Phone Connectivity

Task 2: Test Translation Rules

Task 3: Debug Translation Rules

Chapter 7 Configuring Inter-Pod Connectivity

Digit Manipulation

Class of Restriction (COR)

Lab 7-1: Configuring T1/PRI Connectivity Between Two Pods

Task 1: Verify Connectivity Between Phones

Task 2: Verify Inter-Router Connectivity

Task 3: Verify Cisco IP Phone Connectivity Between Sites

Lab 7-2: Configuring COR

Task 1: Configure COR Parameters

Task 2: Apply the COR with a Dial Peer or Directory Number

Task 3: Test the COR

Lab 7-3: Configuring Inter-Pod Serial Connectivity

Task 1: Configure Serial Interface Connectivity

Task 2: Configure the Dial Peer

Task 3: Test the Configuration

Task 4: Reconfigure the Codec

Chapter 8 GUI and IOS Intermediate Administration

Web Administrators

Phone User Accounts

ephone Versus ephone-dn

Blind Transfers and Consultative Transfers

Call Park

System Message

Intercom Feature

Paging Group

Modifying the Customer Administrator Account with

Lab 8-1: Configure the GUI for the System Administrator

Task 1: Install the GUI Cisco IOS Files

Task 2: Configure the GUI Interface

Task 3: Configure a Speed Dial

Task 4: Configure the System Time

Lab 8-2: Configure the GUI for the Customer Administrator

Task 1: Create a Customer GUI Administrator

Task 2: Review Changes to the Router Configuration

Task 3: Test the New Account

Task 4: Optionally, Modify the New Account

Task 5: Optionally, Test the Modified Account

Lab 8-3: Configure the GUI for the Phone User

Task 1: Create a Phone User Account

Task 2: Manage the IP Phone Using a Phone User Account

Lab 8-4: Configure Call Transfer and Call Forward

Task 1: Configure Call Transfer and Call Forward

Task 2: Examine Call Forward Features

Lab 8-5: Configure and Use Call Park

Task 1: Configure the CME Router for Call Park

Task 2: Test the Call Park Feature

Lab 8-6: Customize the IP Phone

Task 1: Customize the IP Phone Display

Task 2: Reset and Verify the Phone Display

Task 3: Perform More GUI Customization

Lab 8-7: Configure the Intercom Feature

Task 1: Configure the Intercom

Task 2: Test the Intercom Configuration

Lab 8-8: Configure a Dialable Intercom

Task 1: Configure the Dialable Intercom

Task 2: Test the Dialable Intercom

Lab 8-9: Configure Paging Groups

Task 1: Configure the Paging Groups

Task 2: Test the Paging Groups

Task 3: Configure a Combined Paging Group

Task 4: Test the Combined Paging Group

Chapter 9 H.323

Intersite VoIP

H.323

MGCP

SIP

A More In-Depth Look at H.323

Gatekeeper and Gateway

E.164 Number Registration

H.323 Gatekeeper Configuration

H.323 Gateway Configuration

Lab 9-1: Simple H.323 Between Two Pods

Task 1: Verify Connectivity

Task 2: Configure and Test the Routers for Serial Connectivity

Task 3: Configure a Loopback Interface and Routing

Task 4: Configure the H.323 Dial Peers

Task 5: Test the Dial Peers

Lab 9-2: H.323 with a Gatekeeper and Analog Phones

Task 1: Verify the IOS Version

Task 2: Configure Inter-Router Connectivity

Task 3: Configure the Gatekeeper

Task 4: Configure the Gateway Portion of the Gatekeeper

Task 5: Configure the Gateway Router

Task 6: Configure the FXS Dial Peers

Task 7: Configure the VoIP Dial Peers

Task 8: Test H.323 Connectivity

Lab 9-3: H.323 with Analog and IP Phones

Task 1: Verify Analog Phone Connectivity

Task 2: Configure IP Phone Connectivity on the Gatekeeper

Task 3: Configure IP Phone Connectivity on the Gateway

Task 4: Configure and Test the Gatekeeper for IP Connectivity

Task 5: Manually Register the IP Phone with the Gatekeeper

Chapter 10 VoIP Quality of Service and Security

Overview of VoIP Quality of Service

Switch Quality of Service

NBAR

Overview of VoIP Security

Common Router Security Techniques

VoIP Router Security Techniques

Lab 10-1: Configuring AutoQoS on a Router Using an Integrated Switch

Module

Task 1: Verify Default QoS Switch Module Settings

Task 2: Enable AutoQoS

Task 3: Verify AutoQoS Settings

Task 4: Modify and Verify AutoQoS Parameters

Task 5: Remove AutoQoS

Lab 10-2: Configuring AutoQoS on a Router and External 3550+ Switch

Task 1: Verify Default QoS Switch Module Settings

Task 2: Enable AutoQoS on the Router

Task 3: Verify AutoQoS Settings

Task 4: Enable AutoQoS on the Switch

Task 5: Modify and Verify AutoQoS Parameters

Task 6: Remove AutoQoS

Lab 10-3: Using NBAR

Task 1: Verify IP Phone Connectivity

Task 2: Enable NBAR

Task 3: Verify the Effects of NBAR

Task 4: Remove NBAR

Lab 10-4: VoIP Security Measures

Task 1: Verify Phone, PC, and Router Connectivity

Task 2: Restrict Phone Registration

Task 3: Protect and Test GUI Management

Task 4: Configure IP Phone Activity Monitoring

Task 5: Prevent Toll Fraud

Chapter 11 Unity Express

Overview of Unity Express Configuration

Voice Mail

SIP

MWI

Business Hours Schedule

Night Service Bell

Lab 11-1: Accessing Unity Express for the First Time

Task 1: Verify Connectivity and Installed Files

Task 2: Configure the Router for Unity Express

Task 3: Choose Options in the Initial Configuration Dialog

Task 4: Configure Basic Unity Express Components

Task 5: Test Voice Mail

Lab 11-2: Configuring Unity Express from a Web Interface

Task 1: Verify Phone and PC Connectivity

Task 2: Prepare the Router and Unity Express for Web Access

Task 3: Configure Voice Mail Using the Web Interface

Task 4: Test Voice Mail

Task 5: Configure and Test the MWI

Lab 11-3: Configuring Business Hours and Night Service Bell Features

Task 1: Verify IP Phone and PC Connectivity

Task 2: Configure the Business Hours Settings

Task 3: Verify the Business Hours Settings

Task 4: Configure the Night Service Bell

Task 5: Test the Night Service Bell

Chapter 12 Case Studies

Case Study 12-1: Configuring Cisco CallManager Express Connectivity Between

Two Pods

Task 1: Create a New IP Addressing Scheme

Task 2: Create a New Five-Digit Dial Plan

Task 3: Build and Configure a Two-Router Voice Network with CME

Task 4: Configure an Analog Phone on Each Router

Task 5: Verify IP Phone and Analog Phone Connectivity

Case Study 12-2: Elementary School (Multiple CMEs)

Case Study 12-3: IT Company

1765_fm.qxd 11/15/06 6:14 PM Page x

Appendix A Reference Tables

Appendix B Command Reference

Appendix C Installing a Unity Express AIM in a 2811 Router

Appendix D Configuring the Adtran Dial Plan

Appendix E Resetting 7970 Cisco IP Phones

Appendix F Configuring Cisco IP Communicator

1587131765TOC111606

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