The Irwin Handbook of Telecommunications Management / Edition 3

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Information and Solutions for Today's Telecommunications Systems

Regardless of your industry, you’ll find James Harry Green’s The Irwin Handbook of Telecommunications Management, Third Edition an authoritative how-to solutions manual for every telecommunications management question. Now comprehensively revised and updated, this classic resource provides hands-on techniques for understanding today's major technological changes — and incorporating them into your organization's telecom strategy. Covering the entire spectrum of 21st century telecommunications, the Handbook makes it easy to locate, understand, and implement:

* Long-range planning, feasibility analysis, and forecasting

* The selection and management of telecom equipment and services, writing and evaluating responses to RFPs, managing long distance services, and more

* Management of a telecom facility — including PBX and key telephone equipment, automatic call distributors, voice processing equipment, local area networks and Internets, wide area networks, convergence, and video and audio conferencing equipment

* Specific techniques for effective cost containment

* Telecommunications operations — from fraud and disaster prevention to project management, quality control, security and more

This incredible resource offers readers everything needed to diagnose telecommunications needs and prepare long- and short-range plans. Using numerous case studies as well as on-the-job problems and solutions, the practical, hands-on guide details the techniques and skills necessary to manage a complete telecommunications system efficiently and effectively.

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Editorial Reviews

A comprehensive resource that recommends and explains processes and procedures that enable telecommunications managers in any industry to get the maximum value from their telecommunications systems. This revised and updated edition (first was 1989) addresses the ways that telecommunications managers can benefit in the marketplace from the changing character of competition in the telecommunications industry. It also discusses in detail the development of new technologies. New chapters are devoted to benchmarking, preventing toll fraud, voice processing, and the automatic call distributor (ACD). The details of how the equipment works are covered in a companion volume, The Business One Irwin Handbook of Telecommunications. Annotation c. Book News, Inc., Portland, OR (
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Product Details

  • ISBN-13: 9780071370585
  • Publisher: McGraw-Hill Professional Publishing
  • Publication date: 3/22/2001
  • Edition description: REV
  • Edition number: 3
  • Pages: 875
  • Product dimensions: 7.60 (w) x 9.30 (h) x 2.13 (d)

Meet the Author

James Harry Green is an independent telecommunications consultant based in Portland, Oregon. He provides clients with network planning, design, and management services in voice networks, data networks, and call center systems. Green has written a number of articles and books, including Telecommunications Projects Made Easy, Which Telephone Service Provider?, and the essential telecom industry reference The Irwin Handbook of Telecommunications.

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Table of Contents

Pt. I Principles of Telecommunications Management 1
Ch. 1 Introduction to Telecommunications Management 3
Ch. 2 Strategic Telecommunications Planning 15
Ch. 3 Current Telecommunications Planning 40
Ch. 4 Feasibility Analysis 60
Ch. 5 Forecasting Telecommunications Services 89
Pt. II Selecting Telecommunications Service and Equipment 117
Ch. 6 Developing Requirements and Specifications 119
Ch. 7 Writing Requests for Proposals 131
Ch. 8 Evaluating Responses to Requests for Proposals 148
Ch. 9 Managing PBX and Key Telephone Equipment 173
Ch. 10 Managing Automatic Call Distributors 201
Ch. 11 Managing Voice Processing Equipment 233
Ch. 12 Evaluating Long Distance Services 250
Ch. 13 Managing Data Communications Equipment and Services 278
Ch. 14 Managing Video and Audio Conferencing and Equipment 319
Ch. 15 Wiring Plans and Equipment Rooms 334
Pt. III Telecommunications Cost Control 363
Ch. 16 Controlling Telecommunications Costs 365
Ch. 17 Benchmarking Telecommunications Results 400
Ch. 18 Contracting Considerations 416
Ch. 19 Sizing and Optimizing Voice Circuits 440
Pt. IV Operations Planning and Execution 469
Ch. 20 Developing a Telecommunications Operations Plan 471
Ch. 21 Cutover Planning and Management 510
Ch. 22 Project Management 533
Ch. 23 Resale of Telecommunications Services 549
Ch. 24 Telephone Transmission 561
Ch. 25 Telecommunications Security 582
Ch. 26 Preventing Toll Fraud 596
Ch. 27 Network Maintenance and Testing 608
Ch. 28 Network Management Systems 623
Appendix A: Traffic Tables 645
Appendix B: Financial Tables 661
Appendix C: Sources of Additional Information 667
Appendix D: Code of Ethics of the Society of Telecommunications Consultants 671
Appendix E: Telecommunications Manufacturers and Vendors 673
Appendix F: Product and Services Classifications of Selected Companies 683
Appendix G: Telecommunications System Operations Review 695
Glossary 701
Bibliography 727
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  • Anonymous

    Posted September 11, 2004

    Good Book

    This was a very informative book. The author is very comprehensive in representing the material. I would also highly recommend Telecommunications Management by Nolan Vincent Jones.

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