The Irwin Handbook of Telecommunications Management / Edition 3

The Irwin Handbook of Telecommunications Management / Edition 3

by James Harry Green, Gary C. Yee, Barbara G. Wells, Robert L. Talbert
     
 

"Without a doubt, this is the best book ever written on telecom management. If you're in it, you must have this book."

 Harry Newton

Teleconnect Library

An ideal companion to The Irwin Handbook of Telecommunications

The Only Book to Provide Managers In Any Business with Updated Information and Solutions for Today's

See more details below

Overview

"Without a doubt, this is the best book ever written on telecom management. If you're in it, you must have this book."

 Harry Newton

Teleconnect Library

An ideal companion to The Irwin Handbook of Telecommunications

The Only Book to Provide Managers In Any Business with Updated Information and Solutions for Today's Telecommunications Systems

The Irwin Handbook of Telecommunications Management is renowned for covering every important telecommunications system management issue. Now comprehensively revised and updated for an increasingly complex telecommunications field, this classic resource provides hands-on techniques for understanding today's major technological changes and incorporating them into your organization's overall telecom strategy.

Topics new to this edition include:

Techniques to integrate automatic call distribution equipment with the Internet The emergence of competitive local exchange carriers (CLECs)
• The difference between incumbent and competitive LECs
• Internet service providers (ISPs) and how to evaluate and select them
• New technologies that allows employees to work from home
• Server and e-mail management
• Frame relay and intranet or virtual private network selection and management
• Internetworking equipment and services
• Firewall and router selection and management
• Management of data network bandwidth

The Irwin Handbook of Telecommunications Management contains many practical tools that you can use on the job. To make them more useful, computer versions are available to purchasers of this book through a special, dedicated Website. Download cost models in spreadsheet form and use them by inserting your own values. For call center load and trunking calculations, a program is included that can be run on any Windows computer.

In this era of rapid technological change from the Internet's ability to add value at every level of business to the critical decisions that must be made on whether or not to converge voice and data at the network level only one book provides invaluable reference material and information for every aspect of telecommunications. That book is The Irwin Handbook of Telecommunications Management, Third Edition. A vital resource for anyone involved in the telecommunications business, it covers the entire spectrum of 21st century telecommunications.

Organized into five sections, The Irwin Handbook of Telecommunications Management makes every important aspect of managing a telecommunications system easy to locate, understand, and implement:

  • Part I is a comprehensive overview of telecommunications management, addressing issues including the Telecommunications Act of 1996, current and long-range planning, feasibility analysis, and forecasting.
  • Part II discusses the selection and management of telecom equipment and services. Chapters examine management of Internet services, writing and evaluating responses to RFPs, managing long distance services, and more.
  • Part III covers the management of a telecom facility including PBX and key telephone equipment, automatic call distributors, voice processing equipment, local area networks and Internets, wide area networks, convergence, and video and audio conferencing equipment.
  • Part IV is about cost control. Besides offering specific techniques for effective cost containment, the chapters in this section cover benchmarking, contracting, outsourcing, and optimizing voice circuits and data network bandwidth.
  • Part V puts it all together. From the development of a telecom operations and disaster prevention plan to project management, quality control, security and fraud prevention, and more, it provides a thorough examination of telecommunications operations planning and execution

Comprehensive in scope and concise in detailing the information that busy professionals need to know, The Irwin Handbook of Telecommunications Management provides complete, detailed coverage of the processes and procedures for getting maximum value from a telecommunications system. Managers in any industry can turn to it for authoritative solutions and as a necessary how-to manual for every telecommunications management question.

Read More

Product Details

ISBN-13:
9780071370585
Publisher:
McGraw-Hill Professional Publishing
Publication date:
03/22/2001
Edition description:
REV
Pages:
875
Product dimensions:
7.60(w) x 9.30(h) x 2.13(d)

Table of Contents

Pt. IPrinciples of Telecommunications Management1
Ch. 1Introduction to Telecommunications Management3
Ch. 2Strategic Telecommunications Planning15
Ch. 3Current Telecommunications Planning40
Ch. 4Feasibility Analysis60
Ch. 5Forecasting Telecommunications Services89
Pt. IISelecting Telecommunications Service and Equipment117
Ch. 6Developing Requirements and Specifications119
Ch. 7Writing Requests for Proposals131
Ch. 8Evaluating Responses to Requests for Proposals148
Ch. 9Managing PBX and Key Telephone Equipment173
Ch. 10Managing Automatic Call Distributors201
Ch. 11Managing Voice Processing Equipment233
Ch. 12Evaluating Long Distance Services250
Ch. 13Managing Data Communications Equipment and Services278
Ch. 14Managing Video and Audio Conferencing and Equipment319
Ch. 15Wiring Plans and Equipment Rooms334
Pt. IIITelecommunications Cost Control363
Ch. 16Controlling Telecommunications Costs365
Ch. 17Benchmarking Telecommunications Results400
Ch. 18Contracting Considerations416
Ch. 19Sizing and Optimizing Voice Circuits440
Pt. IVOperations Planning and Execution469
Ch. 20Developing a Telecommunications Operations Plan471
Ch. 21Cutover Planning and Management510
Ch. 22Project Management533
Ch. 23Resale of Telecommunications Services549
Ch. 24Telephone Transmission561
Ch. 25Telecommunications Security582
Ch. 26Preventing Toll Fraud596
Ch. 27Network Maintenance and Testing608
Ch. 28Network Management Systems623
Appendix A: Traffic Tables645
Appendix B: Financial Tables661
Appendix C: Sources of Additional Information667
Appendix D: Code of Ethics of the Society of Telecommunications Consultants671
Appendix E: Telecommunications Manufacturers and Vendors673
Appendix F: Product and Services Classifications of Selected Companies683
Appendix G: Telecommunications System Operations Review695
Glossary701
Bibliography727

Read More

Customer Reviews

Average Review:

Write a Review

and post it to your social network

     

Most Helpful Customer Reviews

See all customer reviews >