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From Barnes & Noble
Living as we do in the Golden Age of Miscommunication, it's sometimes difficult to say what we are really thinking without creating confusion or conflict. As moderator and co-host of ABC's frequently controversial talk show The View, Whoopi Goldberg knows what it means to dodge rhetorical bullets and keep the conversation going. In this practical guide, she teaches readers to observe verbal etiquette while getting their points across. Now in paperback and NOOK Book.