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In systems analysis, programming, development, or operations, improving productivity and service - doing more with less - is the major challenge. Regardless of your management level, the Handbook gives you the advice and support you need to survive and prosper in the competitive environment. It is the only comprehensive and timely source of technical and managerial guidance, providing expert information on the latest IT management techniques ...
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IS Management Handbook

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In systems analysis, programming, development, or operations, improving productivity and service - doing more with less - is the major challenge. Regardless of your management level, the Handbook gives you the advice and support you need to survive and prosper in the competitive environment. It is the only comprehensive and timely source of technical and managerial guidance, providing expert information on the latest IT management techniques from top IS experts.

This edition explains state-of-the-art technologies, innovative management strategies, and practical step-by-step solutions for surviving and thriving in today's demanding business environment. The IS Management Handbook outlines how to effectively manage, adapt and integrate new technology wisely, providing guidance from 70 leading IS management experts in every important area. This reference enables its readers to ensure quality, contain costs, improve end-user support, speed up systems development time, and solve rapidly changing business problems with today's IS technology.
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Product Details

  • ISBN-13: 9780203504277
  • Publisher: CRC Press
  • Publication date: 6/26/2003
  • Sold by: Barnes & Noble
  • Format: eBook
  • Edition description: REV
  • Edition number: 7
  • Pages: 808
  • File size: 7 MB

Table of Contents

Section 1 Achieving Strategic IT Alignment
1 The New Enabling Role of the IT Infrastructure, Jeanne W. Ross and John F. Rockart
2 Partnering Roles of the IS Executive, Carol V. Brown, Ephraim R. McLean, and Detmar W. Straub
3 Knowledge Management--Coming Up the Learning Curve, Ray Hoving
4 The CIO Role in the Era of Dislocation, James E. Showalter
5 The IS Executive and Strategic Planning, Philip N. James
6 Integrated Systems Planning: A Holistic Model, Yannis A. Pollalis
7 Strategic Information Technology Planning and the Line Manager's Role, Robert Heckman
8 Managing Advanced Information Technology, Louis Fried
9 Moving the IT Workforce to a Client/Server Environment, Eileen Birge
10 Redesigning the IT Organization for the Information Age, Bernard H. Boar
11 Successfully Hiring and Retaining IT Personnel, John P. Murray
12 Preparing for the Outsourcing Challenge, N. Dean Meyer
13 IT Performance Turnaround--The Outsourcing Alternative, Richard D. Hays
14 Support Services Outsourcing, William J. Beaumont
15 Managing the IT Procurement Process, Robert Heckman
16 Control of Information Systems Outsourcing, S. Yvonne Scott

Section 2 Designing and Operating an Enterprise Infrastructure
17 Client/Server Computing: Politics and Solutions, Steve Guynes and John Windsor
18 Culture Change: A Client/Server Enabler, Stewart L. Stokes, Jr.
19 Shifting to Distributed Computing, Richard Ross
20 Improving Data Center Productivity and Effectiveness, John P. Murray
21 U.S. Telecommunications Today, Nicholas Economides
22 Operating Standards for LANs, Leo Wrobel
23 Virtual Networking Management and Planning, Trenton Waterhouse
24 Successful Network Implementations, Patrick McBrayer
25 Integrating Electronic Messaging Systems and Infrastructures, Dale Cohen
26 Data Warehousing Concepts and Strategies, Stefan M. Neikes, Sumit Sircar, and Bijoy Bordoloi
27 Data Marts: Plan Big, Build Small, John van den Hoven
28 A Framework for Developing Enterprise Data Warehouses, Ali H. Murtaza
29 Data Mining: Exploring the Corporate Asset, Jason Weir
30 Data Conversion Fundamentals, Michael Zimmer
31 Quality Information Services, Joe R. Briones
32 Information Systems Audits: What's in It for Executives? Vasant Raval and Uma G. Gupta
33 Key Factors to Strengthen the Disaster Contingency and Recovery Planning Process, Michael J. Cerullo and Virginia Cerullo
34 Taking an Adaptive Approach to IS Security, Christopher Klaus

Section 3 Providing Application Solutions
35 IT-Enhanced Productivity and Profitability, William R. King
36 Agents Delivering Business Intelligence, Roberto Vinaja and Sumit Sircar
37 Analyzing Agents for Electronic Commerce, Shouhong Wang
38 Java: The Language and Its Supporting Technologies, V. Ramesh
39 The Methodology Evolution: From None, to One-Size-Fits-All, to Eclectic, Robert L. Glass
40 Strategic Use of JAD, Michael C. Kettelhut
41 User-Centered Design, James J. Kubie, L.A. Melkus, R.C. Johnson, Jr., and G.A. Flanagan
42 Database Development Methodology and Organization, Sanjiv Purba
43 Project Success and Customer Needs, Richard H. Deane, Thomas B. Clark and A.P. (Dennis) Young
44 Win-Win Projects,Stanley H. Stahl
45 Managing the User/IS Relationship, Ann S. Angel
46 Reengineering Project Challenges, Varun Grover, Seung Ryul Jeong, and James T.C. Teng
47 Managing Development in the Era of Complex Systems, Hugh W. Ryan
48 Meeting the Software Challenge, Sami J. AlBanna and Joe Osterhaus
49 Analyses of Software Quality and Auditing, David C. Chou and Amy Y. Chou
50 Software Testing Basics and Guidelines, Christine B. Tayntor
51 Ethical Responsibility for Software Development, Janice C. Sipior and Burke T. Ward

Section 4 Exploiting Web Technologies
52 Commerce Opportunities in Electronic Markets, James A. Senn
53 E-Commerce Issues for External Web Sites, Andrew Urbaczewski and Leonard M. Jessup
54 Developing Corporate Intranets, Diana Jovin
55 Designing a Business-Justified Intranet Project, Richard L. Ptak
56 Expanding the Reach of Electronic Commerce: The Internet EDI Alternative, James A. Senn
57 Implementing and Supporting Extranets, Phillip Q. Maier
58 Internet Security and Firewall Policies, William Hugh Murray
59 Implementing the First Web Site, Lee A. Freeman and Leonard M. Jessup
60 Internet Acceptable Usage Policies, James E. Gaskin

Section 5 Facilitating Knowledge Work
61 Helping Users Help Themselves, James A. Larson and Carol L. Larson
62 Supporting Telework, Heikki Topi
63 Information Sharing Within Organizations, Randall H. Russell
64 End-User Computing Control Guidelines, Ron Hale
65 Control Issues in End-User Computing and Applications, Sandra Allen-Senft and Frederick Gallegos
66 Reviewing End-User Applications, Steven M. Williford

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