BN.com Gift Guide

Isolation of Results: Defining the Impact of the Program

Overview

Isolation of Results

Isolation of Results is the third of six books in the Measurement and Evaluation Series from Pfeiffer. The proven ROI Methodology—developed by the ROI Institute—provides a practical system for evaluation planning, data collection, data analysis, and reporting. All six books in the series offer the latest tools, most current research, and practical advice for measuring ROI in a variety of settings.

To bring credibility to a ...

See more details below
Available through our Marketplace sellers.
Other sellers (Paperback)
  • All (4) from $33.46   
  • New (3) from $33.46   
  • Used (1) from $38.86   
Close
Sort by
Page 1 of 1
Showing All
Note: Marketplace items are not eligible for any BN.com coupons and promotions
$33.46
Seller since 2008

Feedback rating:

(17860)

Condition:

New — never opened or used in original packaging.

Like New — packaging may have been opened. A "Like New" item is suitable to give as a gift.

Very Good — may have minor signs of wear on packaging but item works perfectly and has no damage.

Good — item is in good condition but packaging may have signs of shelf wear/aging or torn packaging. All specific defects should be noted in the Comments section associated with each item.

Acceptable — item is in working order but may show signs of wear such as scratches or torn packaging. All specific defects should be noted in the Comments section associated with each item.

Used — An item that has been opened and may show signs of wear. All specific defects should be noted in the Comments section associated with each item.

Refurbished — A used item that has been renewed or updated and verified to be in proper working condition. Not necessarily completed by the original manufacturer.

New
Brand New, Perfect Condition, Please allow 4-14 business days for delivery. 100% Money Back Guarantee, Over 1,000,000 customers served.

Ships from: Westminster, MD

Usually ships in 1-2 business days

  • Canadian
  • International
  • Standard, 48 States
  • Standard (AK, HI)
$33.47
Seller since 2007

Feedback rating:

(23578)

Condition: New
BRAND NEW

Ships from: Avenel, NJ

Usually ships in 1-2 business days

  • Canadian
  • International
  • Standard, 48 States
  • Standard (AK, HI)
$34.59
Seller since 2009

Feedback rating:

(10652)

Condition: New
New Book. Shipped from US within 10 to 14 business days. Established seller since 2000.

Ships from: Secaucus, NJ

Usually ships in 1-2 business days

  • Standard, 48 States
  • Standard (AK, HI)
Page 1 of 1
Showing All
Close
Sort by
Sending request ...

Overview

Isolation of Results

Isolation of Results is the third of six books in the Measurement and Evaluation Series from Pfeiffer. The proven ROI Methodology—developed by the ROI Institute—provides a practical system for evaluation planning, data collection, data analysis, and reporting. All six books in the series offer the latest tools, most current research, and practical advice for measuring ROI in a variety of settings.

To bring credibility to a project it is vital to isolate the effects of a program on business data. Isolation of Results focuses on this critical topic, arguably the most valuable part of the ROI Methodology. The authors acknowledge that other factors can influence results, and this important resource shows a variety of ways in which the effects of the program can be isolated from other influences. The techniques presented include the most reliable and rigorous approaches and also contain the more subjective methods. Isolation of Results offers a comprehensive review of the topic and contains information about using control group arrangements, trend line analysis, forecasting, expert estimation, and adjustments. The book also addresses issues of credibility of the method.

Read More Show Less

Product Details

  • ISBN-13: 9780787987190
  • Publisher: Wiley
  • Publication date: 1/2/2008
  • Series: Measurement and Evaluation Series , #2
  • Edition number: 1
  • Pages: 160
  • Product dimensions: 6.04 (w) x 9.06 (h) x 0.42 (d)

Meet the Author

Jack J. Phillips is chairman of the ROI Institute, Inc. A world-renowned expert on measurement and evaluation, Phillips provides consulting services to Fortune 500 companies and workshops for major conference providers throughout the world. Phillips is the author or editor of more than thirty books and more than one hundred articles.

Bruce C. Aaron is responsible for research and evaluation of learning and knowledge management initiatives within Accenture, a global management consulting, technology services, and outsourcing company. During his tenure, Accenture Education has received several awards from professional associations for excellence in measurement and evaluation, including the 2004 ASTD ROI Impact

Study of the Year award.

The ROI Institute, Inc., is a benchmarking, research, and information sharing organization that provides consulting services, workshops, and certification in the ROI Methodology. Widely considered the leading authority on evaluation and measurement of learning and development in organizations, the ROI Institute conducts workshops and offers certification for thousands of practitioners through a variety of strategic partners.

Read More Show Less

Table of Contents

Acknowledgments.

Principles of the ROI Methodology.

1. The Importance of Isolating the Effects of Programs.

Challenges in Understanding a Program's Impact.

Case Study: What Caused the Improvement?

Preliminary Issues in Isolating Program Effects.

Pager: Please do not italicize the Contents H1 items or the sublists to this level.

The Need to Isolate Program Effects.

Chain of Impact: Initial Evidence of Program Effects.

Identification of Factors Other Than the Program: A First Step.

Final Thoughts.

2. Use of Control Groups.

Control Group Design.

Threats to Validity.

Basic Control Group Design.

Ideal Experimental Design.

Posttest-Only Control Group Design.

Which Design to Choose.

Issues When Considering Control Groups.

Viability.

Practicality.

Ethicial Considerations.

Problems with Control Groups: A Case Example.

Feasibility.

Control Group Example 1: Retail Merchandise Company.

Setting.

Audience.

Solution.

Measures That Matter.

Selection Criteria.

Size of Groups.

Duration of Experiment.

Control Group Example 2: Federal Information Agency.

Setting.

Audience.

Solution.

Measures That Matter.

Selection Criteria.

Size of Groups.

Duration of Experiment.

Control Group Example 3: Midwest Electric, Inc.

Setting.

Needs Assessment.

Audience.

Solution.

Measures That Matter.

Selection Criteria.

Size of Groups.

Duration of Experiment.

Control Group Example 4: International Software Company.

Setting.

Audience.

Solution.

Measures That Matter.

Selection Criteria.

Size of Groups.

Duration of Experiment.

Final Thoughts.

3. Use of Trend Lines and Forecasts.

Trend Lines.

Forecasts.

Trend Line Analysis Example 1: Micro Electronics.

Setting.

Audience.

Solution.

Measures That Matter.

Conditions Test.

Trend Line Analysis Example 2: Healthcare, Inc.

Setting.

Audience.

Solution.

Measures That Matter.

Conditions Test.

Trend Line Analysis Example 3: National Book Company.

Setting.

Audience.

Solution.

Measures That Matter.

Conditions Test.

Final Thoughts.

4. Use of Expert Estimates.

Participants’ Estimates of Program Impact.

Using Focus Groups to Obtain Participant Estimates.

Using Questionnaires to Obtain Participant Estimates.

Using Interviews to Obtain Participant Estimates.

Advantages and Disadvantages of Participant Estimates.

Case Study.

Pager: Please style the following items as a sublist to the previous list.

Setting.

Audience.

Solution.

Measures.

Estimates Provided.

Credibility Check.

Methodology.

Pager: End of sublist.

Immediate Managers’ Estimates of Program Impact.

Senior Management’s Estimates of Program Impact.

Customers? Estimates of Program Impact.

Experts’ Estimates of Program Impact.

Determining the Impact of Other Factors.

Estimate Example 1: Global Financial Services.

Setting.

Audience and Solution.

Measures.

Estimates Provided.

Estimate Example 2: Cracker Box.

Setting.

Audience and Solution.

Measures.

Estimates Provided.

Estimate Example 3: Public Bank of Malaysia.

Setting.

Audience and Solution.

Measure.

Estimates Provided.

Estimate Example 4: Multi-National, Inc.

Setting.

Audience, Solution, and Measures.

Estimates Provided.

The Power of Estimates.

Research.

A Demonstration.

Participant Reaction.

Management Reaction.

The Wisdom of Crowds.

Key Issues in Using Estimates.

Final Thoughts.

5. Use of Isolation Techniques.

Matching Exercise: Isolating the Effects of a Program.

Case Study.

National Computer Company, Part A.

Pager: Please style the following items as a sublist.

Questions for Discussion.

Responses.

Pager: End of sublist.

National Computer Company, Part B.

Pager: Please style the following items as a sublist.

Questions for Discussion.

Responses.

Pager: End of sublist.

National Computer Company, Part C.

Pager: Please style the following items as a sublist.

Questions for Discussion.

Responses.

Pager: End of sublist.

National Computer Company, Part D.

Pager: Please style the following items as a sublist.

Questions for Discussion.

Responses.

Pager: End of sublist.

Why Isolation Is a Key Issue.

Other Factors Are Always There.

Without It, There Is No Business Link: Evidence Versus Proof.

Other Factors and Influences Have Protective Owners.

To Do It Right Is Not Easy.

Without It, the Study Is Not Valid.

Isolation Myths.

Build Credibility with the Isolation Process.

Selecting the Technique.

Using Multiple Methods.

Building Credibility.

Final Thoughts.

Index.

About the Authors.

Read More Show Less

Customer Reviews

Be the first to write a review
( 0 )
Rating Distribution

5 Star

(0)

4 Star

(0)

3 Star

(0)

2 Star

(0)

1 Star

(0)

Your Rating:

Your Name: Create a Pen Name or

Barnes & Noble.com Review Rules

Our reader reviews allow you to share your comments on titles you liked, or didn't, with others. By submitting an online review, you are representing to Barnes & Noble.com that all information contained in your review is original and accurate in all respects, and that the submission of such content by you and the posting of such content by Barnes & Noble.com does not and will not violate the rights of any third party. Please follow the rules below to help ensure that your review can be posted.

Reviews by Our Customers Under the Age of 13

We highly value and respect everyone's opinion concerning the titles we offer. However, we cannot allow persons under the age of 13 to have accounts at BN.com or to post customer reviews. Please see our Terms of Use for more details.

What to exclude from your review:

Please do not write about reviews, commentary, or information posted on the product page. If you see any errors in the information on the product page, please send us an email.

Reviews should not contain any of the following:

  • - HTML tags, profanity, obscenities, vulgarities, or comments that defame anyone
  • - Time-sensitive information such as tour dates, signings, lectures, etc.
  • - Single-word reviews. Other people will read your review to discover why you liked or didn't like the title. Be descriptive.
  • - Comments focusing on the author or that may ruin the ending for others
  • - Phone numbers, addresses, URLs
  • - Pricing and availability information or alternative ordering information
  • - Advertisements or commercial solicitation

Reminder:

  • - By submitting a review, you grant to Barnes & Noble.com and its sublicensees the royalty-free, perpetual, irrevocable right and license to use the review in accordance with the Barnes & Noble.com Terms of Use.
  • - Barnes & Noble.com reserves the right not to post any review -- particularly those that do not follow the terms and conditions of these Rules. Barnes & Noble.com also reserves the right to remove any review at any time without notice.
  • - See Terms of Use for other conditions and disclaimers.
Search for Products You'd Like to Recommend

Recommend other products that relate to your review. Just search for them below and share!

Create a Pen Name

Your Pen Name is your unique identity on BN.com. It will appear on the reviews you write and other website activities. Your Pen Name cannot be edited, changed or deleted once submitted.

 
Your Pen Name can be any combination of alphanumeric characters (plus - and _), and must be at least two characters long.

Continue Anonymously

    If you find inappropriate content, please report it to Barnes & Noble
    Why is this product inappropriate?
    Comments (optional)