IT Essentials: PC Hardware and Software Lab Manual

Overview

The only authorized Lab Manual for the Cisco Networking Academy IT Essentials v5 course

IT Essentials: PC Hardware and Software Lab Manual is a supplemental book that helps the students in the Cisco® Networking Academy course prepare to take the CompTIA® A+ 220-801 and 220-802 exams. All the hands-on labs and worksheets from the course are printed within this book–including Windows 7, Windows Vista, and Windows XP variations covered in the CompTIA exam objectives. Practicing and...

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Overview

The only authorized Lab Manual for the Cisco Networking Academy IT Essentials v5 course

IT Essentials: PC Hardware and Software Lab Manual is a supplemental book that helps the students in the Cisco® Networking Academy course prepare to take the CompTIA® A+ 220-801 and 220-802 exams. All the hands-on labs and worksheets from the course are printed within this book–including Windows 7, Windows Vista, and Windows XP variations covered in the CompTIA exam objectives. Practicing and performing these tasks will reinforce the concepts and help you become a successful PC technician.

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Product Details

  • ISBN-13: 9781587133107
  • Publisher: Cisco Press
  • Publication date: 4/5/2013
  • Series: Lab Companion Series
  • Edition number: 5
  • Pages: 1326
  • Sales rank: 169,463
  • Product dimensions: 8.40 (w) x 10.80 (h) x 2.10 (d)

Meet the Author

Cisco Networking Academy is an innovative Cisco education initiative that delivers information and communication technology skills to improve career and economic opportunities around the world. The Academy provides online courses, interactive tools, and lab activities to prepare individuals for information technology and networking careers in virtually every industry.

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Table of Contents

Chapter 0: IT Essentials Introduction 1

0.2.2.2 Worksheet - Job Opportunities 1

Chapter 1: Introduction to the Personal Computer 2

1.1.1.4 Worksheet - Ohm’s Law . 2

1.2.1.11 Worksheet - Research Computer Components 3

1.3.1.6 Worksheet - Build a Specialized Computer System . 6

Chapter 2: Lab Procedures and Tool Use 10

2.2.2.3 Worksheet - Diagnostic Software .... 10

2.2.4.4 Lab - Using a Multimeter and a Power Supply Tester 11

2.2.4.5 Lab - Testing UTP Cables Using a Loopback Plug and a Cable Meter . 15

2.2.4.7 Lab - Computer Disassembly 20

Chapter 3: Computer Assembly .... 24

3.1.1.3 Lab - Install the Power Supply . 24

3.1.2.4 Lab - Install the Motherboard .. 25

3.1.3.4 Lab - Install the Drives . 27

3.1.4.5 Lab - Install Adapter Cards ... 28

3.1.5.3 Lab - Install Internal Cables .. 29

3.1.5.5 Lab - Install Front Panel Cables 31

3.1.5.8 Lab - Complete the Computer Assembly 32

3.2.2.5 Lab - Boot the Computer . 33

3.3.1.6 Lab - BIOS File Search . 36

3.3.3.2 Worksheet - Upgrade Hardware 39

Chapter 4: Overview of Preventive Maintenance 41

Chapter 5: Operating Systems 42

5.1.2.3 Worksheet - Search NOC Certifications and Jobs 42

5.1.4.4 Lab - Data Migration in Windows 7 43

5.1.4.5 Lab - Data Migration in Windows Vista . 57

5.1.4.6 Lab - Data Migration in Windows XP 69

5.2.1.3 Worksheet - Answer NTFS and FAT32 Questions 81

5.2.1.5 Lab - Install Windows 7 82

5.2.1.6 Lab - Install Windows Vista .. 96

5.2.1.7 Lab - Install Windows XP ... 111

5.2.1.9 Lab - Check for Updates in Windows 7 123

5.2.1.10 Lab - Check for Updates in Windows Vista 129

5.2.1.11 Lab - Check for Updates in Windows XP . 135

5.2.2.3 Lab - Advanced Installation of Windows 7 . 140

5.2.2.4 Lab - Advanced Installation of Windows Vista . 168

5.2.2.5 Lab - Advanced Installation of Windows XP 196

5.2.3.4 Lab - Registry Backup and Recovery in Windows XP 218

5.2.4.3 Lab - Create a Partition in Windows 7 .. 232

5.2.4.4 Lab - Create a Partition in Windows Vista .. 245

5.2.4.5 Lab - Create a Partition in Windows XP ..... 259

5.3.1.5 Lab - Task Manager (Managing Processes) in Windows 7 . 274

5.3.1.6 Lab - Task Manager (Managing Processes) in Windows Vista 286

5.3.1.7 Lab - Task Manager (Managing Processes) in Windows XP ... 298

5.3.1.11 Lab - Install Third-Party Software in Windows 7 .... 310

5.3.1.12 Lab - Install Third-Party Software in Windows Vista 319

5.3.1.13 Lab - Install Third-Party Software in Windows XP . 328

5.3.2.3 Lab - Create User Accounts in Windows 7 . 336

5.3.2.4 Lab - Create User Accounts in Windows Vista .. 343

5.3.2.5 Lab - Create User Accounts in Windows XP 350

5.3.2.7 Lab - Configure Browser Settings in Windows 7 . 360

5.3.2.8 Lab - Configure Browser Settings in Windows Vista 371

5.3.2.9 Lab - Configure Browser Settings in Windows XP ... 382

5.3.2.16 Lab - Managing Virtual Memory in Windows 7 . 392

5.3.2.17 Lab - Managing Virtual Memory in Windows Vista 403

5.3.2.18 Lab - Managing Virtual Memory in Windows XP ... 414

5.3.2.20 Lab - Managing Device Drivers with Device Manager in Windows 7 ..... 425

5.3.2.21 Lab - Managing Device Drivers with Device Manager in Windows Vista 432

5.3.2.22 Lab - Managing Device Drivers with Device Manager in Windows XP .. 439

5.3.2.24 Lab - Regional and Language Options in Windows 7 ..... 446

5.3.2.25 Lab - Regional and Language Options in Windows Vista . 455

5.3.2.26 Lab - Regional and Language Options in Windows XP .. 462

5.3.3.5 Lab - Monitor and Manage System Resources in Windows 7 .. 470

5.3.3.6 Lab - Monitor and Manage System Resources in Windows Vista 502

5.3.3.7 Lab - Monitor and Manage System Resources in Windows XP ... 535

5.3.4.2 Lab - Hard Drive Maintenance in Windows 7 ... 573

5.3.4.3 Lab - Hard Drive Maintenance in Windows Vista 583

5.3.4.4 Lab - Hard Drive Maintenance in Windows XP 593

5.3.4.6 Lab - Managing System Files with Built-in Utilities in Windows 7 ..... 604

5.3.4.7 Lab - Managing System Files with Built-in Utilities in Windows Vista .... 613

5.3.4.8 Lab - Managing System Files with Built-in Utilities in Windows XP .. 622

5.3.5.2 Lab - Remote Desktop and Remote Assistance in Windows 7 . 631

5.3.5.3 Lab - Remote Desktop and Remote Assistance in Windows Vista ...... 649

5.3.5.4 Lab - Remote Desktop and Remote Assistance in Windows XP . 668

5.3.7.2 Lab - Working with CLI Commands in Windows 688

5.3.7.4 Lab - Run Line Utilities in Windows 7 . 707

5.3.7.5 Lab - Run Line Utilities in Windows Vista . 718

5.3.7.6 Lab - Run Line Utilities in Windows XP .... 729

5.4.1.4 Lab - Install Virtual PC 740

5.5.1.2 Lab - Managing the Startup Folder in Windows 7 .... 760

5.5.1.3 Lab - Managing the Startup Folder in Windows Vista 768

5.5.1.4 Lab - Managing the Startup Folder in Windows XP . 776

5.5.1.7 Lab - Schedule a Task Using the GUI and the at Command in Windows 7 . 784

5.5.1.8 Lab - Schedule a Task Using the GUI and the at Command in Windows Vista 794

5.5.1.9 Lab - Schedule a Task Using the GUI and the at Command in Windows XP ... 804

5.5.1.11 Lab - Use the System Restore Tool in Windows 7 ... 813

5.5.1.12 Lab - Use the System Restore Tool in Windows Vista .... 823

5.5.1.13 Lab - Use the System Restore Tool in Windows XP . 832

Chapter 6: Networks 841

6.3.2.7 Lab - Configure a NIC to Use DHCP in Windows 7 841

6.3.2.8 Lab - Configure a NIC to Use DHCP in Windows Vista .. 848

6.3.2.9 Lab - Configure a NIC to Use DHCP in Windows XP 855

6.3.3.4 Worksheet - Protocol Definitions and Default Ports .. 862

6.4.2.4 Lab - Building Straight-Through and Crossover UTP Cables . 863

6.8.2.2 Worksheet - Internet Search for NIC Drivers .... 868

6.8.2.4 Lab - Install a Wireless NIC in Windows 7 869

6.8.2.5 Lab - Install a Wireless NIC in Windows Vista . 876

6.8.2.6 Lab - Install a Wireless NIC in Windows XP .... 883

6.8.3.5 Lab - Connect to a Router for the First Time .... 890

6.8.3.8 Lab - Configure Wireless Router in Windows 7 900

6.8.3.9 Lab - Configure Wireless Router in Windows Vista .. 914

6.8.3.10 Lab - Configure Wireless Router in Windows XP ... 932

6.8.3.14 Lab - Test the Wireless NIC in Windows 7 . 953

6.8.3.15 Lab - Test the Wireless NIC in Windows Vista 959

6.8.3.16 Lab - Test the Wireless NIC in Windows XP ... 965

6.8.4.7 Lab - Share a Folder, Create a Homegroup, and Map a Network Drive in Windows 7 971

6.8.4.8 Lab - Share a Folder and Map a Network Drive in Windows Vista ..... 989

6.8.4.9 Lab - Share a Folder and Map a Network Drive in Windows XP ...... 1000

6.9.1.6 Worksheet - Answer Broadband Questions 1010

6.9.1.8 Worksheet - ISP Connection Types . 1011

Chapter 7: Laptops 1012

7.1.1.6 Worksheet - Research Docking Stations ... 1012

7.3.1.3 Worksheet - Match ACPI Standards ... 1013

7.5.1.4 Worksheet - Laptop RAM . 1014

7.5.2.3 Worksheet - Laptop Batteries 1015

7.5.2.5 Worksheet - Laptop Screens 1016

7.5.2.7 Worksheet - Laptop Hard Drives . 1017

7.5.2.13 Worksheet - Build a Specialized Laptop . 1018

7.7.2.2 Worksheet - Research Laptop Problems ... 1019

7.7.2.3 Worksheet – Gather Information from the Customer 1020

7.7.2.4 Worksheet - Investigating Support Websites and Repair Companies . 1021

Chapter 8: Mobile Devices . 1022

8.2.2.3 Lab - Working with Android 1022

8.2.3.3 Lab - Working with iOS .... 1036

8.2.4.3 Lab - Mobile Device Features - Android and iOS ... 1043

8.2.4.4 Worksheet – Mobile Device Information .. 1060

8.3.1.2 Lab - Mobile Wi-Fi - Android and iOS ..... 1062

8.4.1.2 Lab - Passcode Locks - Android and iOS . 1063

8.5.2.2 Lab – Troubleshooting Mobile Devices .... 1078

Chapter 9: Printers 1080

9.3.1.2 Lab - Install a Printer in Windows 7 ... 1080

9.3.1.3 Lab - Install a Printer in Windows Vista ... 1086

9.3.1.4 Lab - Install a Printer in Windows XP 1093

9.4.2.3 Lab - Share a Printer in Windows 7 1098

9.4.2.4 Lab - Share a Printer in Windows Vista .... 1104

9.4.2.5 Lab - Share a Printer in Windows XP . 1110

9.5.1.5 Worksheet - Search for Certified Printer Technician Jobs . 1114

Chapter 10: Security .... 1115

10.1.1.7 Worksheet - Security Attacks 1115

10.2.1.2 Worksheet - Answer Security Policy Questions .... 1116

10.2.1.7 Lab - Securing Accounts, Data, and the Computer in Windows 7 .. 1117

10.2.1.8 Lab - Securing Accounts, Data, and the Computer in Windows Vista .. 1131

10.2.1.9 Lab - Securing Accounts, Data, and the Computer in Windows XP ..... 1145

10.2.3.2 Worksheet - Third-Party Antivirus Software . 1159

10.2.4.8 Worksheet - Research Firewalls . 1160

10.2.4.10 Lab - Configure Wireless Security .. 1162

10.3.1.2 Worksheet - Operating System Updates in Windows .... 1175

10.3.1.4 Lab - Data Backup and Recovery in Windows 7 ... 1176

10.3.1.5 Lab - Data Backup and Recovery in Windows Vista ..... 1190

10.3.1.6 Lab - Data Backup and Recovery in Windows XP 1202

10.3.1.8 Lab - Configure a Windows 7 Firewall .. 1218

10.3.1.9 Lab - Configure a Windows Vista Firewall .. 1229

10.3.1.10 Lab - Configure a Windows XP Firewall .... 1240

10.4.2.2 Worksheet - Gather Information from the Customer ..... 1245

Chapter 11: The IT Professional .. 1247

11.1.1.3 Worksheet - Technician Resources 1247

Chapter 12: Advanced Troubleshooting . 1248

12.1.1.4 Lab - Repair Boot Problem 1248

12.1.1.5 Lab - Remote Technician - Repair Boot Problem .. 1249

12.1.1.6 Lab - Troubleshooting Hardware Problems in Windows 7 ... 1251

12.1.1.7 Lab - Troubleshooting Hardware Problems in Windows Vista. 1255

12.1.1.8 Lab - Troubleshooting Hardware Problems in Windows XP 1258

12.2.1.4 Lab - Fix an Operating System Problem . 1261

12.2.1.5 Lab - Remote Technician - Fix an Operating System Problem 1262

12.2.1.6 Lab - Troubleshooting Operating System Problems in Windows 7 .. 1264

12.2.1.7 Lab - Troubleshooting Operating System Problems in Windows Vista.. 1267

12.2.1.8 Lab - Troubleshooting Operating System Problems in Windows XP ..... 1270

12.3.1.4 Lab - Fix a Network Problem .... 1274

12.3.1.5 Lab - Remote Technician - Fix a Network Problem 1275

12.3.1.6 Lab - Troubleshooting Network Problems in Windows 7 .... 1277

12.3.1.7 Lab - Troubleshooting Network Problems in Windows Vista .. 1282

12.3.1.8 Lab - Troubleshooting Network Problems in Windows XP . 1287

12.4.1.4 Lab - Fix a Laptop Problem . 1292

12.4.1.5 Lab - Remote Technician - Fix a Laptop Problem . 1293

12.4.1.6 Lab - Troubleshooting Laptop Problems in Windows 7 . 1295

12.4.1.7 Lab - Troubleshooting Laptop Problems in Windows Vista 1297

12.4.1.8 Lab - Troubleshooting Laptop Problems in Windows XP .... 1299

12.5.1.4 Lab - Fix a Printer Problem 1301

12.5.1.5 Lab - Remote Technician - Fix a Printer Problem . 1302

12.5.1.6 Lab - Troubleshooting Printer Problems in Windows 7 . 1304

12.5.1.7 Lab - Troubleshooting Printer Problems in Windows Vista . 1307

12.5.1.8 Lab - Troubleshooting Printer Problems in Windows XP 1310

12.6.1.4 Lab - Fix a Security Problem 1313

12.6.1.5 Lab - Remote Technician - Fix a Security Problem . 1314

12.6.1.6 Lab - Troubleshooting Access Security in Windows 7 .. 1316

12.6.1.7 Lab - Troubleshooting Access Security in Windows Vista ... 1319

12.6.1.8 Lab - Troubleshooting Access Security in Windows XP . 1323

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