IT Essentials: PC Hardware and Software: Labs and Study Guide / Edition 3

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Overview

IT Essentials PC Hardware and Software

Labs and Study Guide, Third Edition

Patrick Regan

The IT Essentials: PC Hardware and Software version 4 course in the Cisco® Networking Academy® is designed to prepare you to take and pass the CompTIA A+ exams based on the 2006 objectives. You must pass both the A+ Essentials and one of the technician exams to earn the A+ certification. Chapters 1 through 10 cover the foundational knowledge that aligns with the CompTIA A+ Essentials exam (220-601). Chapters 11 through 16 explore more advanced concepts in greater depth to prepare you for the specialized CompTIA A+ technician exams (220-602 for IT Technician, 220-603 for Remote Support Technician, and 220-604 for Bench Technician).

IT Essentials: PC Hardware and Software Labs and Study Guide, Third Edition, is designed as a valuable teaching and learning tool, incorporating new features to improve your hands-on skills and reinforce the key topics of the course. Each chapter contains a Study Guide section and a Labs section.

The Study Guide section is designed to provide additional exercises and questions to reinforce your understanding of the course topics, preparing you for the course assessments and focusing on preparing for the associated certification exams.

The Labs section features the complete collection of the lab exercises and worksheets specifically designed by Cisco to give students hands-on experience in a particular concept or technology.

Chapters 1–10 cover the following skills and competencies:

  • Core competencies in the latest hardware and software technologies
  • Information security skills
  • Safety and environmental issues
  • Soft skills for career development

Chapters 11–16 cover the following skills and competencies:

  • Advanced troubleshooting skills
  • Preparation for all three CompTIA job environment certification exams
  • Advanced installation of computers, peripheral devices, networks, and security components

Use this book with:

IT Essentials: PC Hardware and Software

Companion Guide, Third Edition

ISBN-10: 1-58713-199-4

ISBN-13: 978-158713-199-8

Patrick Regan has been a PC technician, network administrator/engineer, design architect, and security analyst for 16 years. He holds many certifications, including the Microsoft MCSE, MCSA, and MCT; CompTIA’s A+, Network+, Server+, Linux+, Security+, and CTT+; Cisco CCNA®; and Novell’s CNE and CWNP Certified Wireless Network Administrator (CWNA).

This book is part of the Cisco Networking Academy Series from Cisco Press®. Books in this series support and complement the Cisco Networking Academy curriculum.

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Product Details

  • ISBN-13: 9781587131981
  • Publisher: Cisco Press
  • Publication date: 1/30/2008
  • Series: Lab Companion Series
  • Edition description: Older Edition
  • Edition number: 3
  • Pages: 456
  • Product dimensions: 8.50 (w) x 10.81 (h) x 0.90 (d)

Meet the Author

Patrick Reganhas been a PC technician, network administrator/engineer, design architect, and security analyst for the past 16 years after graduating with a bachelor’s degree in physics from the University of Akron. He has taught many computer and network classes at Sacramento local colleges (Heald College and MTI College) and has participated in and led many projects (Heald College, Intel Corporation, Miles Consulting Corporation, and Pacific Coast Companies). For his teaching accomplishments, he received the Teacher of the Year award from Heald College, and he has received several recognition awards from Intel. Previously, he worked as a product support engineer for the Intel Corporation Customer Service, a senior network engineer for Virtual Alert supporting the BioTerrorism Readiness suite, and as a senior design architect/engineer and training coordinator for Miles Consulting Corp (MCC), a premiere Microsoft Gold Certified Partner and consulting firm. He is currently a senior network engineer at Pacific Coast Companies, supporting a large enterprise network. He holds many certifications, including the Microsoft MCSE, MCSA, MCT; the CompTIA A+, Network+, Server+, Linux+, Security+, and CTT+; the Cisco CCNA; and the Novell CNE and CWNP Certified Wireless Network Administrator (CWNA).

Over the past several years, he has written several textbooks for Prentice Hall, including Troubleshooting the PC, Networking with Windows 2000 and 2003, Linux, Local Area Networks, Wide Area Networks, and the Acing series (Acing the A+, Acing the Network+, Acing the Security+, and Acing the Linux+). He also coauthored Exam Cram 70-290 MCSA/MCSE Managing and Maintaining a Microsoft Windows Server 2003 Environment, Second Edition.

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Table of Contents

Introduction

Chapter 1 Introduction to the Personal Computer

Defining a Computer

Vocabulary Exercise: Matching

Processors

Vocabulary Exercise: Completion

Motherboards

Concept Questions

RAM

Vocabulary Exercise: Completion

Ports

Identify Ports and Connectors

Expansion Slots and Boards

Vocabulary Exercise: Completion

Cases

Concept Questions

Power Supplies

Hard Drive

Concept Questions

Vocabulary Exercise: Completion

Video Systems

Vocabulary Exercise: Matching

Concept Questions

Study Questions

Worksheet 1.1.2: Job Opportunities

Worksheet 1.4.7: Research Computer Components

Chapter 2 Safe Lab Procedures and Tool Use

Electrostatic Discharge

Concept Questions

PC Maintenance

Concept Questions

Power Fluctuations

Vocabulary Exercise: Matching

Concept Questions

Fires and Fire Extinguishers

Concept Questions

Material Safety and Data Sheets and Component Disposal

Vocabulary Exercise: Completion

Concept Questions

Maintenance Safety

Concept Questions

Tools of the Trade

Concept Questions

Study Questions

Worksheet 2.2.2: Diagnostic Software

Lab 2.3.4: Computer Disassembly

Chapter 3 Computer Assembly—Step by Step

Installing a Processor

Concept Questions

Installing RAM

Concept Questions

Installing the Motherboard

Concept Questions

Installing a Power Supply

Concept Questions

Installing Optical Drives

Concept Questions

Installing Floppy Disk Drives

Concept Questions

Installing a Hard Drive

Vocabulary Exercise: Completion

BIOS and the BIOS Setup Program

Concept Questions

Study Questions

Lab 3.2.0: Install the Power Supply

Lab 3.3.3: Install the Motherboard

Lab 3.5.2: Install the Drives

Lab 3.6.3: Install Adapter Cards

Lab 3.7.2: Install Internal Cables

Lab 3.8.2: Complete the Computer Assembly

Lab 3.9.2: Boot the Computer

Chapter 4 Basics of Preventive Maintenance and Troubleshooting

Preventive Maintenance

Concept Questions

Troubleshooting

Concept Questions

Troubleshooting Example

Study Questions

Chapter 5 Fundamental Operating Systems

Introduction to Operating Systems

Concept Questions

Installing Windows

Vocabulary Exercise: Completion

Concept Questions

Vocabulary Exercise: Matching

Registry

Concept Questions

Windows 98 Boot Sequence

Concept Questions

Windows 2000/XP Boot Sequence

Concept Questions

Windows 2000 and Windows XP Advanced Boot Menu

Concept Questions

Windows File Systems

Concept Questions

File Management

Concept Questions

Control Panel

Concept Questions

Troubleshooting Tools

Concept Questions

Study Questions

Worksheet 5.2.2: Search NOS Jobs

Worksheet 5.3.2: Upgrade Hardware Components

Lab 5.4.2: Install Windows XP

Lab 5.4.5: Create Accounts and Check for Updates

Worksheet 5.4.9: Answer NTFS and FAT32 Questions

Lab 5.5.1: Run Commands

Lab 5.5.4: Install Third-Party Software

Lab 5.6.2: Restore Points

Lab 5.6.3: Windows Registry Backup and Recovery

Chapter 6 Fundamental Laptops and Portable Devices

Laptop Fundamentals

Vocabulary Exercise: Completion

Identify the Parts of a Laptop

Power Management

Vocabulary Exercise: Matching

Concept Questions

Laptop Maintenance

Concept Questions

Troubleshooting Laptop Computers

Concept Questions

Study Questions

Worksheet 6.1.2: Research Laptops, Smart Phones, and PDAs

Worksheet 6.2.3: Complete Docking Stations True or False Questions

Worksheet 6.3.4: Answer Laptop Expansion Questions

Worksheet 6.4.1: Match ACPI Standards

Worksheet 6.7.2: Research Laptop Problems

Chapter 7 Fundamental Printers and Scanners

Printers

Vocabulary Exercise: Matching

Electrophoto (EP) Stages

Vocabulary Exercise: Matching

Vocabulary Exercise: Completion

Printer Troubleshooting

Scanners

Vocabulary Exercise: Completion

Study Questions

Lab 7.4.2: Install All-in-One Device and Software

Chapter 8 Fundamental Networks

Defining a Network

Vocabulary Exercise: Matching

Network Devices

Vocabulary Exercise: Completion

Cable Types and Connectors

Vocabulary Exercise: Completion

Network Topologies

Vocabulary Exercise: Matching

Networking Technology

Concept Questions

Connecting to the Internet

Vocabulary Exercise: Matching

Network Troubleshooting Tools

Concept Questions

Study Questions

Worksheet 8.3.2: Identify IP Address Classes

Worksheet 8.9.1: Internet Search for NIC Drivers

Lab 8.9.2: Configure an Ethernet NIC to Use DHCP

Worksheet 8.10.3: Answer Broadband Questions

Worksheet 8.12.2: Diagnose a Network Problem

Chapter 9 Fundamental Security

Importance of Security

Vocabulary Exercise: Matching

Concept Questions

Wireless Security

Vocabulary Exercise: Completion

Viruses

Vocabulary Exercise: Completion

Denial of Service Attacks

Vocabulary Exercise: Matching

Study Questions

Worksheet 9.1.0: Security Attacks

Worksheet 9.2.1: Third-Party Antivirus Software

Worksheet 9.4.2: Operating System Updates

Remote Technician 9.5.2: Gather Information from the Customer

Chapter 10 Communication Skills

Dealing with the Customer

Concept Questions

Study Questions

Worksheet 10.1.0: Technician Resources

Class Discussion 10.2.2: Controlling the Call

Class Discussion 10.2.3: Identifying Difficult Customer Types

Class Discussion 10.3.0: Customer Privacy

Chapter 11 Advanced Personal Computers

Motherboards

Concept Questions

RAM

Concept Questions

Cooling the System

Concept Questions

Power Supply

Concept Questions

Hard Drive

Concept Questions

Redundant Array of Inexpensive Disks (RAID)

Concept Questions

Video Systems

Concept Questions

Performance Bottlenecks

Concept Questions

Study Questions

Worksheet 11.1.0: Job Opportunities

Worksheet 11.3.7: Research Computer Components

Lab 11.4.1: Install a NIC

Lab 11.4.3: Install Additional RAM

Lab 11.4.4: BIOS File Search

Lab 11.4.5: Install, Configure, and Partition a Second Hard Drive

Lab 11.6.3: Repair Boot Problem

Remote Technician 11.6.3: Repair Boot Problem

Chapter 12 Advanced Operating Systems

Using the Command Prompt

Concept Questions

Installing Windows 2000 and Windows XP

Concept Questions

Windows Folder Structure

Concept Questions

Control Panel and Administrative Tools

Concept Questions

Fonts

Concept Questions

Disk Management

Concept Questions

Windows Boot Options

Concept Questions

Troubleshooting Tools

Concept Questions

Study Questions

Lab 12.2.2: Advanced Installation of Windows XP

Curriculum Lab 12.2: Creating a Partition in Windows XP Pro (12.2.3)

Lab 12.2.4: Customize Virtual Memory Settings

Lab 12.2.5: Install an Alternate Browser (Optional)

Lab 12.4.1: Schedule Task Using GUI and at Command

Lab 12.5.3: Fix an Operating System Problem

Remote Technician 12.5.3: Fix an Operating System Problem

Chapter 13 Advanced Laptops and Portable Devices

Processors and RAM

Concept Questions

Expansion Cards

Concept Questions

Mobile Wireless Devices

Concept Questions

Batteries

Vocabulary Exercise: Completion

Concept Questions

Mobile Video Systems

Concept Questions

Study Questions

Worksheet 13.2.0: Investigating Repair Centers

Worksheet 13.3.1: Laptop Batteries

Worksheet 13.3.2: Docking Station

Worksheet 13.3.3: Research DVD Drive

Worksheet 13.3.4: Laptop RAM

Worksheet 13.5.3: Verify Work Order Information

Chapter 14 Advanced Printers and Scanners

Printer Technology and Interfaces

Concept Questions

Troubleshooting Printers

Concept Questions

Printing in Windows

Concept Questions

Scanners

Concept Questions

Study Questions

Lab 14.2.4: Install an All-in-One Printer/Scanner

Lab 14.3.2: Share the All-in-One Printer/Scanner

Lab 14.4.2: Optimize Scanner Output

Worksheet 14.5.1: Search for Certified Printer Technician Jobs

Lab 14.6.3: Fix a Printer

Remote Technician 14.6.3: Fix a Printer Problem

Chapter 15 Advanced Networks

OSI Model

Identify the OSI Layers

TCP/IP Protocol Suite

Vocabulary Exercise: Matching

Vocabulary Exercise: Matching

Identify the TCP/IP Ports

IP Addressing

Concept Questions

Configuring Windows

Concept Questions

Troubleshooting Tools

Concept Questions

Study Questions

Worksheet 15.2.2: Protocols

Worksheet 15.3.2: ISP Connection Types

Lab 15.4.2a: Configure Browser Settings

Lab 15.4.2b: Share a Folder, Share a Printer, and Set Share

Permissions

Lab 15.5.1: Install a Wireless NIC

Lab 15.5.2: Configure a Wireless Router

Lab 15.5.3: Test the Wireless NIC

Lab 15.8.3: Fix Network Problem

Remote Technician 15.8.3: Fix Network Problem

Chapter 16 Advanced Security

Access Control

Concept Questions

NTFS and Share Permissions

Concept Questions

Auditing

Concept Questions

Wireless Security

Concept Questions

Social Engineering

Concept Questions

Denial of Services Attacks and Other Forms of Attacks

Concept Questions

Study Questions

Worksheet 16.1.1: Answer Security Policy Questions

Worksheet 16.2.3: Research Firewalls

Lab 16.3.2: Configure Windows XP Firewall

Lab 16.5.3: Fix a Security Problem

Remote Technician 16.5.3: Fix a Security Problem

1587131986 TOC 12/19/2007

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  • Posted May 1, 2009

    more from this reviewer

    not a simple cookbook approach

    The book is meant as a supplement or aid to IT Essentials: PC Hardware and Software Companion Guide (3rd Edition). I haven't looked at the latter, so I'm going to review this book based on that absence.

    The book itself ultimately supplements the actual hands on labs offered for the Cisco Networking Academy, that cover the CompTIA A+ exam topics. This needs to be emphasised. If you aspire to be a credentialled technician, you really should already have actual lab experience. No doubt Cisco will say through their lab courses. Maybe there are independent labs that also train you for the exam.

    So when an earlier reviewer remarked that the book disconnects from the other book, that may be true but misses the point. Just reading from books is not enough, even in principle, for an experimental credential.

    Also, the reviewer said "how do you find the answers". She then said she used other A+ books and websites to do so. Inadvertently perhaps, while she meant that as a negative critique of this book, it forced her to do more than just trivially look up the answer in another book. The best way to answer the problems in this book is to already have used the various control panels, changed system registry values, tweaked the BIOS etc.

    Plus, a lot of this book already has detailed steps for the above topics, with many screen captures of system control panels, where appropriate. While there are problems that deliberately have no single specific answer. Like page 209, where you are asked to "research a video adapter card". There are questions that then flow from this. The answers are a function of what you've picked.

    Keep in mind what your ultimate objective should be. Not passing the exam and getting that credential. But being able to walk into a customer site and diagnose and fix a computer problem. Readers who want simple cookbook methodology of using this book and flipping back and forth between this and the other book are shortchanging their education.

    Was this review helpful? Yes  No   Report this review
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