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Overview

IT Essentials PC Hardware and Software Course Booklet, Version 4.1

Cisco Networking Academy

Your Cisco® Networking Academy® Course Booklet is designed as a study resource you can easily read, highlight, and review on the go, wherever the Internet is not available or practical:

• The text is extracted directly, word-for-word, from the online course so you can highlight important points and take notes in the “Your Chapter Notes” section.

• Headings with the exact page correlations provide a quick reference to the online course for your classroom discussions and exam preparation.

• An icon system directs you to the online curriculum to take full advantage of the images embedded within the Networking Academy online course interface and reminds you to perform the labs, worksheets, interactive activities, Packet Tracer activities, and chapter quizzes.

The Course Booklet is a basic, economical paper-based resource to help you succeed with the Cisco Networking Academy online course.

Related Titles

IT Essentials: PC Hardware and Software Companion Guide,
Fourth Edition

ISBN-10: 1-58713-263-X

ISBN-13: 978-1-58713-263-6

IT Essentials: PC Hardware and Software Lab Manual,
Fourth Edition

ISBN-10: 1-58713-262-1

ISBN-13: 978-1-58713-262-9

31 Days Before Your A+ Exams, Second Edition

ISBN-10: 1-58713-260-5

ISBN-13: 978-1-58713-260-5

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Product Details

  • ISBN-13: 9781587132612
  • Publisher: Cisco Press
  • Publication date: 4/29/2010
  • Series: Course Booklets Series
  • Edition number: 2
  • Pages: 361
  • Product dimensions: 8.40 (w) x 10.70 (h) x 1.00 (d)

Meet the Author

Cisco Networking Academy is an innovative Cisco education initiative that delivers information and communication technology skills to improve career and economic opportunities around the world. The Academy provides online courses, interactive tools, and lab activities to prepare individuals for information technology and networking careers in virtually every industry.
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Table of Contents

Chapter 1 Introduction to the Personal Computer

Introduction

1.1 Explain IT industry certifications

1.1.1 Identify education and certification

1.1.2 Describe the A+ certification

1.1.3 Describe the EUCIP certification

1.2 Describe a computer system

1.3 Identify the names, purposes, and characteristics of cases and power supplies

1.3.1 Describe cases

1.3.2 Describe power supplies

1.4 Identify the names, purposes, and characteristics of internal components

1.4.1 Identify the names, purposes, and characteristics of motherboards 8

1.4.2 Identify the names, purposes, and characteristics of CPUs 8

1.4.3 Identify the names, purposes, and characteristics of cooling systems

1.4.4 Identify the names, purposes, and characteristics of ROM and RAM

1.4.5 Identify the names, purposes, and characteristics of adapter cards

1.4.6 Identify the names, purposes, and characteristics of storage drives

1.4.7 Identify the names, purposes, and characteristics of internal cables

1.5 Identify the names, purposes, and characteristics of ports and cables

Serial Ports and Cables

Modem Ports and Cables

USB Ports and Cables

FireWire Ports and Cables

Parallel Ports and Cables

SCSI Ports and Cables

Network Ports and Cables

PS/2 Ports

Audio Ports

Video Ports and Connectors

1.6 Identify the names, purposes, and characteristics of input devices

1.7 Identify the names, purposes, and characteristics of output devices

Monitors and Projectors

All-in-One Printer

Speakers and Headphones

1.8 Explain system resources and their purposes

Interrupt Requests

Input/Output (I/O) Port Addresses

Direct Memory Access

Summary

Chapter 1 Quiz

Your Chapter Notes

Chapter 2 Safe Lab Procedures and Tool Use

Introduction

2.1 Explain the purpose of safe working conditions and procedures

2.1.1 Identify safety procedures and potential hazards for users and technicians

2.1.2 Identify safety procedures to protect equipment from damage and data from loss

2.1.3 Identify safety procedures to protect the environment from contamination

2.2 Identify tools and software used with personal computer components and their purposes

2.2.1 Identify hardware tools and their purpose

2.2.2 Identify software tools and their purpose

2.2.3 Identify organizational tools and their purpose

2.3 Implement proper tool use

2.3.1 Demonstrate proper use of an antistatic wrist strap

2.3.2 Demonstrate proper use of an antistatic mat

2.3.3 Demonstrate proper use of various hand tools

2.3.4 Demonstrate proper use of cleaning materials

Summary

Chapter 2 Quiz

Your Chapter Notes

Chapter 3 Computer Assembly - Step by Step

Introduction

3.1 Open the case

3.2 Install the power supply

3.3 Attach the components to the motherboard and install the motherboard

3.3.1 Install a CPU and a heat sink/fan assembly

3.3.2 Install the RAM

3.3.3 Install the motherboard

3.4 Install internal drives

3.5 Install drives in external bays

3.5.1 Install the optical drive

3.5.2 Install the floppy drive

3.6 Install adapter cards

3.6.1 Install the NIC

3.6.2 Install the wireless NIC

3.6.3 Install the video adapter card

3.7 Connect all internal cables

3.7.1 Connect the power cables

3.7.2 Connect the data cables

3.8 Re-attach the side panels and connect external cables to the computer

3.8.1 Re-attach the side panels to the case

3.8.2 Connect external cables to the computer

3.9 Boot the computer for the first time

3.9.1 Identify beep codes

3.9.2 Describe BIOS setup

Summary

Chapter 3 Quiz

Your Chapter Notes

Chapter 4 Basics of Preventive Maintenance and Troubleshooting

Introduction

4.1 Explain the purpose of preventive maintenance

Hardware

Software

Benefits

4.2 Identify the steps of the troubleshooting process

4.2.1 Explain the purpose of data protection

4.2.2 Identify the problem

4.2.3 Establish a theory of probable causes

4.2.4 Determine an exact cause

4.2.5 Implement the solution

4.2.6 Verify solution and full system functionality

4.2.7 Document findings

Summary

Chapter 4 Quiz

Your Chapter Notes

Chapter 5 Fundamental Operating Systems

Introduction

5.1 Explain the purpose of an operating system

5.1.1 Describe characteristics of modern operating systems

5.1.2 Explain operating system concepts

5.2 Describe and compare operating systems to include purpose, limitations, and compatibilities

5.2.1 Describe desktop operating systems

5.2.2 Describe network operating systems

5.3 Determine operating system based on customer needs

5.3.1 Identify applications and environments that are compatible with an operating system

5.3.2 Determine minimum hardware requirements and compatibility with the OS platform

5.4 Install an operating system

5.4.1 Identify hard drive setup procedures

5.4.2 Prepare hard drive

5.4.3 Install the operating system using default settings

5.4.4 Create accounts

5.4.5 Complete the installation

5.4.6 Describe custom installation options

5.4.7 Identify the boot sequence files and Registry files

5.4.8 Describe how to manipulate operating system files

5.4.9 Describe directory structures

5.5 Navigate a GUI (Windows)

5.5.1 Manipulate items on the desktop

5.5.2 Explore Control Panel applets

5.5.3 Explore administrative tools

5.5.4 Install, navigate, and uninstall an application

5.5.5 Describe upgrading an operating system

5.6 Identify and apply common preventive maintenance techniques for operating systems

5.6.1 Create a preventive maintenance plan

5.6.2 Schedule a task

5.6.3 Back up the hard drive

5.7 Troubleshoot operating systems

5.7.1 Review the troubleshooting process

5.7.2 Identify common problems and solutions

Summary

Chapter 5 Quiz

Your Chapter Notes

Chapter 6 Fundamental Laptops and Portable Devices

Introduction

6.1 Describe laptops and other portable devices

Laptops

PDAs and Smartphones

6.1.1 Identify some common uses of laptops

6.1.2 Identify some common uses of PDAs and smartphones

6.2 Identify and describe the components of a laptop

6.2.1 Describe the components found on the outside of the laptop

6.2.2 Describe the components found on the inside of the laptop

6.2.3 Describe the components found on the laptop docking station

6.3 Compare and contrast desktop and laptop components

6.3.1 Compare and contrast desktop and laptop motherboards

6.3.2 Compare and contrast desktop and laptop processors

6.3.3 Compare and contrast desktop and laptop power management

6.3.4 Compare and contrast desktop and laptop expansion capabilities

6.4 Explain how to configure laptops

6.4.1 Describe how to configure power settings

6.4.2 Describe the safe installation and removal of laptop components

6.4.3 Laptop communication hardware installation and configuration

6.5 Compare the different mobile phone standards

6.6 Identify common preventive maintenance techniques for laptops and portable devices

6.6.1 Identify appropriate cleaning procedures

6.6.2 Identify optimal operating environments

6.7 Describe how to troubleshoot laptops and portable devices

6.7.1 Review the troubleshooting process

6.7.2 Identify common problems and solutions

Summary

Chapter 6 Quiz

Your Chapter Notes

Chapter 7 Fundamental Printers and Scanners

Introduction

7.1 Describe the types of printers currently available

7.1.1 Describe characteristics and capabilities of printers

7.1.2 Describe printer to computer interfaces

7.1.3 Describe laser printers

7.1.4 Describe impact printers

7.1.5 Describe inkjet printers

7.1.6 Describe solid-ink printers

7.1.7 Describe other printer types

7.2 Describe the installation and configuration process for printers

7.2.1 Describe how to set up a printer

7.2.2 Explain how to power and connect the device using a local or network port

7.2.3 Describe how to install and update the device driver, firmware, and RAM

7.2.4 Identify configuration options and default settings

7.2.5 Describe how to optimize printer performance

7.2.6 Describe how to print a test page

7.2.7 Describe how to share a printer

7.3 Describe the types of scanners currently available

7.3.1 Describe scanner types, resolution, and interfaces

7.3.2 Describe all-in-one devices

7.3.3 Describe flatbed scanners

7.3.4 Describe handheld scanners

7.3.5 Describe drum scanners

7.4 Describe the installation and configuration process for scanners

7.4.1 Explain how to power and connect a scanner

7.4.2 Describe how to install and update the device driver

7.4.3 Identify configuration options and default settings

7.5 Identify and apply common preventive maintenance techniques for printers and scanners

7.5.1 Describe printer maintenance

7.5.2 Describe scanner maintenance

7.6 Troubleshoot printers and scanners

7.6.1 Review the troubleshooting process

7.6.2 Identify common problems and solutions

Summary

Chapter 7 Quiz

Your Chapter Notes

Chapter 8 Fundamental Networks

Introduction

8.1 Explain the principles of networking

8.1.1 Define computer networks

8.1.2 Explain the benefits of networking

8.2 Describe types of networks

8.2.1 Describe a LAN

8.2.2 Describe a WAN

8.2.3 Describe a WLAN

8.2.4 Explain peer-to-peer networks

8.2.5 Explain client/server networks

8.3 Describe basic networking concepts and technologies

8.3.1 Explain bandwidth and data transmission

8.3.2 Describe IP addressing

8.3.3 Define DHCP

8.3.4 Describe Internet protocols and applications

8.3.5 Define ICMP

8.4 Describe the physical components of a network

8.4.1 Identify names, purposes, and characteristics of network devices

8.4.2 Identify names, purposes, and characteristics of common network cables

8.5 Describe LAN topologies and architectures

8.5.1 Describe LAN topologies

8.5.2 Describe LAN architectures

8.6 Identify standards organizations

8.7 Identify Ethernet standards

8.7.1 Explain cabled Ethernet standards

8.7.2 Explain wireless Ethernet standards

8.8 Explain OSI and TCP/IP data models

8.8.1 Define the TCP/IP model

8.8.2 Define the OSI model

8.8.3 Compare OSI and TCP/IP

8.9 Describe how to configure a NIC and a modem

8.9.1 Install or update a NIC driver

8.9.2 Attach computer to existing network

8.9.3 Describe the installation of a modem

8.10 Identify names, purposes, and characteristics of other technologies used to establish connectivity

8.10.1 Describe telephone technologies

8.10.2 Define power line communication

8.10.3 Define broadband

8.10.4 Define VoIP

8.10.5 Define VPN

8.11 Identify and apply common preventive maintenance techniques used for networks

Counterfeiting and the IT Industry

8.12 Troubleshoot a network

8.12.1 Review the troubleshooting process

8.12.2 Identify common network problems and solutions

Summary

Chapter 8 Quiz

Your Chapter Notes

Chapter 9 Fundamental Security

Introduction

9.1 Explain why security is important

9.2 Describe security threats

9.2.1 Define viruses, worms, and Trojans

9.2.2 Explain web security

9.2.3 Define adware, spyware, and grayware

9.2.4 Explain Denial of Service

9.2.5 Describe spam and popup windows

9.2.6 Explain social engineering

9.2.7 Explain TCP/IP attacks

9.2.8 Explain data wiping, hard drive destruction and recyling

9.3 Identify security procedures

9.3.1 Explain what is required in a basic local security policy

9.3.2 Explain the tasks required to protect physical equipment

9.3.3 Describe ways to protect data

9.3.4 Describe wireless security techniques

9.4 Identify common preventive maintenance techniques for security

9.4.1 Explain how to update signature files for anti-virus and anti-spyware software

9.4.2 Explain how to install operating system service packs and security patches

9.5 Troubleshoot security

9.5.1 Review the troubleshooting process

9.5.2 Identify common problems and solutions

Summary

Chapter 9 Quiz

Your Chapter Notes

Chapter 10 Communication Skills

Introduction

10.1 Explain the relationship between communication and troubleshooting

10.2 Describe good communication skills and professional behavior

10.2.1 Determine the computer problem of the customer

10.2.2 Display professional behavior with the customer

10.2.3 Focus the customer on the problem during the call

10.2.4 Use proper netiquette

10.2.5 Implement time and stress management techniques

10.2.6 Observe Service Level Agreements

10.2.7 Follow business policies

10.3 Explain ethics and legal aspects of working with computer technology

Ethical Customs

Legal Rules

10.4 Describe call center environment and technician responsibilities

10.4.1 Describe the call center environment

10.4.2 Describe level-one technician responsibilities

10.4.3 Describe level-two technician responsibilities

Summary

Chapter 10 Quiz

Your Chapter Notes

Chapter 11 Advanced Personal Computers

Introduction

11.1 Give an overview of field, remote, and bench technician jobs

11.2 Explain safe lab procedures and tool use

11.2.1 Review safe working environments and procedures

11.2.2 Review names, purposes, characteristics, and safe and appropriate use of tools

11.2.3 Identify potential safety hazards and implement proper safety procedures for computer components

11.2.4 Describe environmental issues

11.3 Describe situations requiring replacement of computer components

11.3.1 Select a case and power supply

11.3.2 Select a motherboard

11.3.3 Select the CPU and heat sink/fan assembly

11.3.4 Select RAM

11.3.5 Select adapter cards

11.3.6 Select storage devices and hard drives

11.3.7 Select input and output devices

11.4 Upgrade and configure personal computer components and peripherals

11.4.1 Upgrade and configure a motherboard

11.4.2 Upgrade and configure a CPU and a heat sink/fan assembly

11.4.3 Upgrade and configure RAM

11.4.4 Upgrade and configure BIOS

11.4.5 Upgrade and configure storage devices and hard drives

11.4.6 Upgrade and configure input and output devices

11.5 Identify and apply common preventive maintenance techniques for personal computer components

11.5.1 Clean internal components

11.5.2 Clean the case

11.5.3 Inspect computer components

11.6 Troubleshoot computer components and peripherals

11.6.1 Review the troubleshooting process

11.6.2 Identify common problems and solutions

11.6.3 Apply troubleshooting skills

Summary

Chapter 11 Quiz

Your Chapter Notes

Chapter 12 Advanced Operating Systems

Introduction

12.1 Select the appropriate operating system based on customer needs

12.1.1 Describe operating systems

12.1.2 Describe network operating systems

12.1.3 Windows OS directory structures

12.2 Install, configure, and optimize an operating system

12.2.1 Compare and contrast a default installation and a custom installation

12.2.2 Install Windows XP using a custom installation

12.2.3 Create, view, and manage disks, directories, and files

12.2.4 Identify procedures and utilities used to optimize the performance of operating systems

12.2.5 Identify procedures and utilities used to optimize the performance of browsers

12.2.6 Describe installation, use, and configuration of e-mail software

12.2.7 Set screen resolution and update video driver

12.2.8 Describe installation of a second operating system

12.2.9 Windows CLI commands

12.3 Describe how to upgrade operating systems

12.4 Describe preventive maintenance procedures for operating systems

12.4.1 Schedule automatic tasks and updates

12.4.2 Set restore points

12.5 Troubleshoot operating systems

12.5.1 Review the troubleshooting process

12.5.2 Identify common problems and solutions

12.5.3 Apply troubleshooting skills

Summary

Chapter 12 Questions

Your Chapter Notes

Chapter 13 Advanced Laptops and Portable Devices

Introduction

13.1 Describe wireless communication methods for laptops and portable devices

13.1.1 Describe Bluetooth technology

13.1.2 Describe infrared technology

13.1.3 Describe cellular WAN technology

13.1.4 Describe Wi-Fi technology

13.1.5 Describe satellite technology

13.2 Describe repairs for laptops and portable devices

13.3 Select laptop components

13.3.1 Select batteries

13.3.2 Select a docking station or port replicator

13.3.3 Select storage devices

13.3.4 Select additional RAM

13.4 Describe preventive maintenance procedures for laptops

13.4.1 Describe how to schedule and perform maintenance for laptops

13.4.2 Explain how to manage data version control between desktops and laptops

13.5 Describe how to troubleshoot a laptop

13.5.1 Review the troubleshooting process

13.5.2 Identify common problems and solutions

13.5.3 Apply troubleshooting skills

Summary

Chapter 13 Quiz

Your Chapter Notes

Chapter 14 Advanced Printers and Scanners

Introduction

14.1 Describe potential safety hazards and safety procedures associated with printers and scanners

14.2 Install and configure a local printer and scanner

14.2.1 Connect the device to a local port

14.2.2 Install and configure the driver and software

14.2.3 Configure options and default setting

14.2.4 Verify functionality

14.3 Describe how to share a printer and a scanner on a network

14.3.1 Describe types of print servers

14.3.2 Describe how to install network printer software and drivers on a computer

14.4 Upgrade and configure printers and scanners

14.4.1 Describe printer upgrades

14.4.2 Describe scanner optimization

14.5 Describe printer and scanner preventive maintenance techniques

14.5.1 Determine scheduled maintenance according to vendor guidelines

14.5.2 Describe a suitable environment for printers and scanners

14.5.3 Describe cleaning methods

14.5.4 Describe checking capacity of ink cartridges and toners

14.6 Troubleshoot printers and scanners

14.6.1 Review the troubleshooting process

14.6.2 Identify common problems and solutions

14.6.3 Apply troubleshooting skills

Summary

Chapter 14 Quiz

Your Chapter Notes

Chapter 15 Advanced Networks

Introduction

15.1 Identify potential safety hazards and implement proper safety procedures related to networks

15.1.1 Explain fiber-optic safety

15.1.2 Explain cable, cable cutters, and cable cutting safety hazards

15.2 Design a network based on the customer’s needs

15.2.1 Determine a topology

15.2.2 Determine protocols and network applications

15.3 Determine the components for your customer’s network

15.3.1 Select cable types

15.3.2 Select an ISP connection type

15.3.3 Select network cards

15.3.4 Select the network device

15.4 Implement the customer’s network

15.4.1 Install and test the customer's network

15.4.2 Configure the customer’s Internet and network resources

15.5 Upgrade the customer’s network

15.5.1 Install and configure a wireless NIC

15.5.2 Install and configure a wireless router

15.5.3 Test a connection

15.6 Describe installation, configuration, and management of a simple mail server

SMTP

POP

IMAP

E-mail Server

E-mail Server Installation

15.7 Describe preventive maintenance procedures for networks

15.8 Troubleshoot the network

15.8.1 Review the troubleshooting process

15.8.2 Identify common problems and solutions

15.8.3 Apply troubleshooting skills

Summary

Chapter 15 Quiz

Your Chapter Notes

Chapter 16 Advanced Security

Introduction

16.1 Outline security requirements based on customer needs

16.1.1 Outline a local security policy

16.1.2 Explain when and how to use security hardware

16.1.3 Explain when and how to use security application software

16.2 Select security components based on customer needs

16.2.1 Describe and compare security techniques

16.2.2 Describe and compare access control devices

16.2.3 Describe and compare firewall types

16.3 Implement customer’s security policy

16.3.1 Configure security settings

16.3.2 Describe configuring firewall types

16.3.3 Describe protection against malicious software

16.4 Perform preventive maintenance on security

16.4.1 Describe the configuration of operating system updates

16.4.2 Maintain accounts

16.4.3 Explain data backup procedures, access to backups, and securing physical backup media

16.5 Troubleshoot security

16.5.1 Review the troubleshooting process

16.5.2 Identify common problems and solutions

16.5.3 Apply troubleshooting skills

Summary

Chapter 16 Quiz

Your Chapter Notes

Glossary

9781587132612 TOC 3/31/2010

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