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IT Governance: Policies & Procedures, 2012 Edition

Overview

IT Governance Policies & Procedures will help you to devise an information systems policy and procedure program uniquely tailored to the needs of your organization. Not only does it provide sample policies, but this valuable resource gives you the information you need to develop useful and effective policies for your unique environment. For fingertip access to the information you need on policy and planning, documentation, systems analysis and design, and much more, the materials in this ready-reference desk ...

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Overview

IT Governance Policies & Procedures will help you to devise an information systems policy and procedure program uniquely tailored to the needs of your organization. Not only does it provide sample policies, but this valuable resource gives you the information you need to develop useful and effective policies for your unique environment. For fingertip access to the information you need on policy and planning, documentation, systems analysis and design, and much more, the materials in this ready-reference desk manual can be used by you or your staff as models or templates to create similar documents for your own organization.

The 2012 Edition brings you:

New chapters covering risk management, Agile project management, and building the right employee skills

Sixty IT policies that you can use right away to better govern your IT processes

New information on how to safely allow remote access to your organization's network

Information on how to protect your network from harm caused by the use of personal devices

Best practices on how to simplify processes for greater manpower efficiency and fewer errors

An updated glossary with the latest IT and business terms

Information on how quality assurance drives the predictability of IT service delivery

Tips for using quality control to improve IT process effectiveness

The latest information on aligning your IT quality program with business strategies

Three easy-to-follow quality techniques to reduce cost while maintaining service levels

Common quality tools to analyze products and services

New policies including creating a risk management program and providing remote access to the organization's network

Actual sample policies on the enclosed CD that you can modify for your own use to enforce proper governance of IT within your organization

New and updated worksheets on the enclosed CD you can use for planning and documentation of your critical processes

Tools and tips for mitigating the impact of events that can interrupt your business

Proposal templates, checklists, tally sheets, worksheets, tables, logs, questionnaires, and agreements for quick reference and adaptation to your particular needs

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Product Details

  • ISBN-13: 9780735509153
  • Publisher: Wolters Kluwer Law & Business
  • Publication date: 9/29/2011
  • Pages: 1088
  • Product dimensions: 7.00 (w) x 10.00 (h) x 2.00 (d)

Table of Contents

1. IT GOVERNANCE: ALIGNING IT WITH THE BUSINESS

• IT Governance Models
• IT Strategic Planning Process

2. BUSINESS PROCESS MANAGEMENT

• Building Your BPM Program
• Process Analysis Tools
• Simplifying a Process
• Is Modeling Software the Answer?

3. ITIL AND ISO 20000: MEETING THE NEEDS OF BUSINESS

• ITIL Service Support
• ITIL Service Delivery
• ITIL Certification
• ITIL as an Official Standard
• Criticism of ITIL
• Implementing ITIL

4. COBIT: MEETING OBJECTIVES

• The Parts of COBIT
• COBIT Framework
• Implementing COBIT

5. IT QUALITY MANAGEMENT: THE KEY TO PREDICTABLE RESULTS

• Start with a Quality Management Plan
• Quality Assurance or Quality Control
• Continuous Improvement
• Major Quality Techniques

6. POLICIES AND PROCEDURES: SETTING THE FRAMEWORK

• Organizing a Manual
• Setting the Standards for Responsibilities
• IT Policy Approval Process

7. BUSINESS IMPACT ANALYSIS: MEASURING RISK

• Managing a Business Impact Analysis (BIA)
• BIA Data Collection Process
• Crunching the Data
• BIA Results and the IT Department
• Updates

8. BUSINESS CONTINUITY PLANNING: STAYING IN BUSINESS

• Prepare to Plan
• Business Continuity Planning Basics
• Planning - The Next Step
• Writing a Plan
• Sources of Additional Information

9. IT AUDITS: STAYING IN COMPLIANCE

• IT Management Audit
• IT Legal Mandates and Records Retention
• Resource Management
• Programming Activities Control
• Computer Operations
• Data Networks
• Disaster Recovery/Contingency Planning
• Workstation Audit Issues
• Strategies for Surviving an Audit

10. RISK MANAGEMENT: MANAGING THE UNEXPECTED

• Risk Management Is a Process
• Why Risk Management Fails
• Business Continuity Planning as a Mitigation Technique
• Implementing IT Risk Management
• Process Resilience Through Risk Management

11. HUMAN RESOURCES: IT'S POOREST MANAGED ASSET

• Recruiting, Reassignments, and Promotions
• New Employee Orientation
• Performance Review
• Employee Development
• Managing IT Training
• Employee Communications
• Employee Burnout
• IT Employee Productivity
• Nontraditional Working Arrangements

12. VIRTUAL TEAMS: REMOTE CONTROL MANAGEMENT

• The Virtual Company
• Becoming a Virtual Worker
• Virtual Workforce Strategy
• Leading a Virtual Team

13. REQUIREMENTS ANALYSIS: PLANNING FOR SUCCESS

• Stakeholders Hold the Answers
• Describing a Requirement
• Assembling Specifications
• Stakeholders Interviews
• Validating Project Requirements
• IT Special Teams Round Out the Specs
• Modeling Your Requirements

14. PROJECT MANAGEMENT: GETTING IT OUT ON TIME

• Project Management Fundamentals
• Important Elements of the Project Plan
• Executing the Project
• Project Closeout
• Project Management Office

15. SOFTWARE DEVELOPMENT: SOLID PRACTICES

• Software Development Process
• Programming Methodologies
• Programming Conventions
• Software Acquisition
• Program Testing
• Software Installation

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