IT Governance: Policies & Procedures, 2010 Edition

Overview

IT Governance Policies & Procedures will help you to devise an information systems policy and procedure program uniquely tailored to the needs of your organization. Not only does it provide sample policies, but this valuable resource gives you the information you need to develop useful and effective policies for your unique environment. For fingertip access to the information you need on policy and planning, documentation, systems analysis and design, and much more, the materials in this ready-reference desk ...

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Overview

IT Governance Policies & Procedures will help you to devise an information systems policy and procedure program uniquely tailored to the needs of your organization. Not only does it provide sample policies, but this valuable resource gives you the information you need to develop useful and effective policies for your unique environment. For fingertip access to the information you need on policy and planning, documentation, systems analysis and design, and much more, the materials in this ready-reference desk manual can be used by you or your staff as models or templates to create similar documents for your own organization.

The 2010 Edition has been updated to include:

  • New chapter covering Web 2.0
  • New chapter on various kinds of virtualization including servers, applications, desktops, and storage
  • New chapter on risk and benefits of open source or "freeware" and how to best use open source applications to run your business
  • New chapter on best practices for requirements gathering to ensure you deliver what the customer needs
  • New policies including Wi-Fi hotspot usage policy, e-mail marketing policy, e-mail usage and retention policy, and server virtualization policy
  • Updated Internet usage policy and use of instant messaging (IM) policy
  • Updated information on the use of cloud computing
  • New information on electronic document discovery requirements
  • The latest on implementing IT governance methodologies such as ITIL, COBIT, and ISO 20000
  • Actual sample policies on the bonus CD that you can modify for your own use to enforce proper governance of IT within your organization
  • Information on managing change within your IT organization
  • New information on how to manage a virtual team
  • New information on how best to implement the move toward "green" computing
  • Worksheets on the bonus CD you can use for planning and documentation of your critical processes
  • Information on how a document management system affects your operation
  • Tools and tips for mitigating the impact of events that can interrupt your business
  • Information on data management and how to manage and protect your critical data
  • Best practices on the management of instant messages and blogs
  • Updated information on how to hire the right people
  • The latest best practices tips updated for every chapter
  • The latest information on web site usability techniques
  • The legal issues surrounding the information your organization generates and your responsibilities for managing and safeguarding it (HIPAA, Sarbanes-Oxley, Gramm-Leach-Bliley, SEC, Committee of Sponsoring Organizations, Control Objectives for Information and Related Technology (COBIT), Personal Information Protection and Electronic Documents Act (PIPEDA), Fair and Accurate Credit Transactions Act of 2003 (FACTA), ISO 17799, and Canadian Budget Measures Act (Bill 198))
  • Updated information on testing your business continuity plan and keeping it up to date
  • A significantly updated glossary with all the latest technology terminology and buzzwords
  • Proposal templates, checklists, tally sheets, worksheets, tables, logs, questionnaires, and agreements for quick reference and adaptation to your particular needs
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Product Details

  • ISBN-13: 9780735582026
  • Publisher: Wolters Kluwer Law & Business
  • Publication date: 8/11/2009
  • Pages: 914
  • Product dimensions: 7.10 (w) x 10.00 (h) x 1.50 (d)

Table of Contents


• IT Governance: Aligning it with the Business
• ITIL and ISO 20000: Meeting the Needs of Business
• COBIT: Meeting Objectives
• Business Impact Analysis: Measuring Risk
• Policies and Procedures: Setting the Framework
• Project Management: Getting it Out on Time
• Business Continuity Planning: Staying in Business
• IT Audits: Staying in Compliance
• IT Staffing: Meeting Customer Service Expectations
• Human Resources: IT's Poorest Managed Asset
• Virtual Teams: Remote Control Management
• Vendors: Getting the Goods
• Documentation: Getting Everyone on the Same Page
• Computer Security: Practice Safe Computing
• Data Backups - The Key to a Prompt Recovery
• Service Desk Support: Handling Day-To-Day Hassles
• Managing IT Assets: Identify What You Have
• Personal Computers: Managing the Desktop System
• Web 2.0: The Next Generation
• Technology Relocation: Successfully Moving Your IT Operations
• Green Computing: Earth Friendly IT
• Document Management: Capturing Corporate Knowledge
• The Internet: Making IT Productive
• Open Source: Managing Issues
• Data Management: Taking Care of Your Information
• End-User Systems: Do-It-Yourself Computing
• Change Management: Keeping Everything Up to Date
• Requirements Analysis: Planning for Success
• Software Development: Solid Practices
• Virtualization: Optimizing Resources

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