IT Policies and Procedures: Tools & Techniques that Work

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IT Policies and Procedures: Tools & Techniques That Work 2003 Edition is a comprehensive update to IT Policies & Procedures Manual, Third Edition. While many of the basic principles of superior IS operations have not changed over the years, we still have to do backups, service business users, and so on–the Internet and an explosion of connectivity options have added new challenges to running an effective IS organization.

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Overview

IT Policies and Procedures: Tools & Techniques That Work 2003 Edition is a comprehensive update to IT Policies & Procedures Manual, Third Edition. While many of the basic principles of superior IS operations have not changed over the years, we still have to do backups, service business users, and so on–the Internet and an explosion of connectivity options have added new challenges to running an effective IS organization.

No two information systems operations are alike, but many do share some basic elements, such as hardware, software, and personnel. This manual defines the common threads that link all information systems operations, providing for a variety of situations–not as a one-size-fits-all model, but instead, as an updated guide and decision-making reference that can help you to devise an information systems policy and procedure program uniquely tailored to the needs of your organization. Rather that simply provide sample policies that will not encompass what is unique to your organization, this manual gives you the information you need to develop useful and effective policies for your unique environment.

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Product Details

  • ISBN-13: 9780735535664
  • Publisher: Wolters Kluwer Law & Business
  • Publication date: 3/15/2003
  • Edition number: 4
  • Pages: 570

Table of Contents

Preface
Acknowledgments
1 Policies and Plans: Setting the Framework
2 Documentation: Getting Everyone on the Same Page
3 Systems Analysis and Design: Staying Organized
4 Programming Procedures: Solid Practices
5 Project Management: Getting it Out on Time
6 Corporate IT Computer Operations: Ensuring Security and Safety
7 IT Support: Handling Day-to-Day Hassles
8 Managing IT Assets: Identify What You Have
9 Policies Covering PCs: Managing the Desktop System
10 Local Area Networks: Keeping Things Running
11 IT Audits: Checking Your Work
12 Systems and Operations Audit: Validating Your Technical Design
13 IT Human Resources: Keeping People
14 IT Training: Building the Team
15 Vendors: Getting the Goods
16 Mobile Devices: Business to Go
17 The Internet: Making IT Productive
18 End-User IT Development: Everyone's a Programmer
19 End-User IT Computer Operations: End-User Self Support
20 Peripheral and Non-PC Systems: All the Little Stuff
21 Business Continuity Planning: Staying in Business
22 Technology Relocation: Successfully Moving Your IT Operations
Glossary of IT Terms
Index
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