IT Professional's Business and Communications Guide: A Real-World Approach to CompTIA A+ Soft Skills

Overview

Get the communication skills you need for career success with this unique book. Preparing you for exams and beyond, the valuable content delves into the issues that you?ll face in corporate, retail, and remote support environments. The book offers more than fifty scenarios depicting typical workplace situations, possible responses-and appropriate solutions to guide you. With this approach, you?ll gain valuable insight into becoming a team player and learn strategies to communicate more effectively with coworkers ...

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Overview

Get the communication skills you need for career success with this unique book. Preparing you for exams and beyond, the valuable content delves into the issues that you’ll face in corporate, retail, and remote support environments. The book offers more than fifty scenarios depicting typical workplace situations, possible responses-and appropriate solutions to guide you. With this approach, you’ll gain valuable insight into becoming a team player and learn strategies to communicate more effectively with coworkers and customers.

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Product Details

  • ISBN-13: 9780470126356
  • Publisher: Wiley
  • Publication date: 5/7/2007
  • Edition number: 1
  • Pages: 240
  • Product dimensions: 7.40 (w) x 9.20 (h) x 0.50 (d)

Meet the Author

Steven Johnson

Steven Johnson, A+, i-Net+, and CWNP, is the managing editor for PrepLogic, a leading training provider focusing on IT certification preparation. As a consultant, he also concentrates on a variety of IT certifications, including Microsoft and Cisco.

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Table of Contents

Introduction.

Chapter 1 Interacting with Customers.

Chapter 2 Working with Professionals.

Chapter 3 Using Proper Phone Techniques.

Chapter 4 Security in Communication.

Chapter 5 Workplace Communication and Practices.

Chapter 6 Leadership in IT.

Chapter 7 Communication in the Real World.

Index.

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