IT Service Management From Hell: A Guide to Worst Practices

IT Service Management From Hell: A Guide to Worst Practices

by Brian Johnson, Paul Wilkinson
     
 

A new spin on delivering IT infrastructure, this humorous look at the worst methods in IT sounds off against the limitations and small thinking that exists in IT departments today. Poking fun at the sacred cows and catch phrases used by nonthinking managers, including "project management," "risk management," "help desks," and "cost management," this humorous…  See more details below

Overview

A new spin on delivering IT infrastructure, this humorous look at the worst methods in IT sounds off against the limitations and small thinking that exists in IT departments today. Poking fun at the sacred cows and catch phrases used by nonthinking managers, including "project management," "risk management," "help desks," and "cost management," this humorous collection of quips provides definitions, abbreviations, and acronyms for the IT lingo most commonly used today.

Product Details

ISBN-13:
9789077212219
Publisher:
Van Haren Publishing
Publication date:
04/01/2005
Pages:
127
Product dimensions:
(w) x 9.45(h) x (d)

Meet the Author

Brian Johnson and Paul Wilkinson are experienced IT managers.

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