ITIL Foundation Essentials - ITIL: The Ultimate Revision Guide

by IT Governance (Editor)

Overview

ITIL^(R) 4 is the latest evolution of the leading best-practice framework for ITSM (IT service management). It has been significantly updated from ITIL v3 and addresses new ITSM challenges, includes new technologies and incorporates new ways of working.

ITIL^(R) Foundation Essentials ITIL 4 Edition is the ultimate revision guide for candidates preparing for the ITIL 4 Foundation exam. It is fully aligned with the Foundation course syllabus and gives a clear and concise overview of the facts.

Whether you are taking an ITIL 4 Foundation training course or are a self-study candidate, new to the framework or looking to upgrade your ITIL 2011 certification, this guide is the essential companion. It:

This second edition has been updated to align with amendments to the ITIL^(R) 4 Foundation syllabus, including:

Start preparing for your ITIL Foundation exam - order your copy today.

ITIL(R) is a registered trade mark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.

Product Details

ISBN-13:	9781787782136
Publisher:	It Governance Publishing
Publication date:	04/16/2020
Edition description:	4th Edition
Pages:	90
Sales rank:	143,195
Product dimensions:	4.90(w) x 7.60(h) x 0.30(d)

About the Author

IT Governance Publishing (ITGP) is the world's leading IT-GRC publishing imprint and wholly owned by IT Governance Ltd. ITGP provides books and tools covering all IT governance, risk management and compliance frameworks, producing unique and practical publications of the highest quality, in the latest formats available, and which readers will find invaluable.

Table of Contents

Introduction

Chapter 1: Key concepts of service management

Chapter 2: Service management roles

Chapter 3: All about services

Chapter 4: Service relationships

Chapter 5: Guiding principles

Chapter 6: The four dimensions of service management

Chapter 7: The Service Value System

Chapter 8: The Service Value Chain

Chapter 9: ITIL Practices

Chapter 10: Practices in depth

Chapter 11: The ITIL Foundation Exam

Further reading