ITIL Version 3 at a Glance: Information Quick Reference / Edition 1

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Overview

ITIL® Version 3 At a Glance takes a graphical approach to consolidating the information of ITIL® volume 3. ITIL® is an internationally-recognized set of best practices for providing IT service management. IT organizations worldwide are implementing ITIL® as a vehicle for improving IT service quality and improve return on investment for IT services.

The desk reference’s unique graphical approach will take otherwise complex textual descriptions and make the information accessible in a series of consistent, simple diagrams. ITIL® Version 3 At a Glance will be of interest to organizations looking to train their staffs in a consistent and cost-effective way. Further, this book is ideal for anyone involved in planning consulting, implementing, or testing an ITIL® Version 3 implementation.

Each chapter in ITIL® Version 3 at a Glance summarizes one of the ITIL® v3 books in the following consistent structure:

- Brief Description of the Stage

- Overview Diagram of the Stage

- Key Concepts of the Stage

- Practices or Processes

- Roles

- Process Purpose

-Overview Diagram

-Key Concepts

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Editorial Reviews

From the Publisher

From the reviews:

"This small book is for practitioners of enterprise service management and Information Technology Infrastructure Library (ITIL) who need a handy reference or overview of ITIL version 3. The book is organized around the five ITIL stages, and considers them by describing their purpose, key concepts, and roles. The book has six chapters … ." (Nayan Ruparelia, ACM Computing Reviews, October, 2009)

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Product Details

  • ISBN-13: 9780387773926
  • Publisher: Springer US
  • Publication date: 7/26/2008
  • Format: Spiral Bound
  • Edition description: 2008
  • Edition number: 1
  • Pages: 82
  • Product dimensions: 6.30 (w) x 8.90 (h) x 0.30 (d)

Table of Contents

Service Strategy.- Service Design.- Service Transition.- Service Operation.- Continual Service Improvement.

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