Jefes tiranos y ejecutivos agresivos

Overview

La gente dificil puede hacer un infierno de cualquier día normal. Cada conversación es un conflicto, cada venta una prueba, cada contrato un dolor de cabeza, cada reunión una batalla. Están en todas partes, en el trabajo, en un restaurante, en el vecindario, incluso en nuestra propia familia. Y lo peor es que, para superarlos, a menudo nos convertimos en uno de ellos. Este libro, ilustrado con ejemplos reales de la vida cotidiana, nos ofrece las claves para evitarlo, con cuatro pasos básicos: -Cómo neutralizar ...
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2006 Trade paperback New. No dust jacket as issued. Text in Spanish. Trade paperback (US). Glued binding. 316 p. Audience: General/trade.

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Overview

La gente dificil puede hacer un infierno de cualquier día normal. Cada conversación es un conflicto, cada venta una prueba, cada contrato un dolor de cabeza, cada reunión una batalla. Están en todas partes, en el trabajo, en un restaurante, en el vecindario, incluso en nuestra propia familia. Y lo peor es que, para superarlos, a menudo nos convertimos en uno de ellos. Este libro, ilustrado con ejemplos reales de la vida cotidiana, nos ofrece las claves para evitarlo, con cuatro pasos básicos: -Cómo neutralizar las emociones. -Cómo identificar ante qué tipo de persona difícil nos encontramos: ¿Es un tipo difícil ocasionalmente?¿Forma parte de su carácter? -Cómo manejar el encuentro. -Cómo descubrir las diferentes opciones que permiten salir del encuentro.
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Product Details

  • ISBN-13: 9788495787965
  • Publisher: Urano Publishing, Inc.
  • Publication date: 3/27/2006
  • Language: Spanish
  • Edition description: Spanish-language Edition
  • Pages: 320
  • Product dimensions: 5.30 (w) x 8.30 (h) x 1.00 (d)

Table of Contents


Erase una vez una negociacion...: (Cuento de miedo con final feliz)     13
El sistema NICE para bregar con jefes tiranos y ejecutivos agresivos
NICE: Como derrotarlos sin unirse a ellos     19
El defensor de derechos civiles que perdio los estribos y el pleito: Quien no gobierna sus emociones sera gobernado por ellas     27
Lo primero, encerrar a los representantes en un cuarto pequeno: Conozca a sus contratantes, o nunca hard contratos con ellos     35
Aqui no damos cambio: Lo que no se controla, a menudo descarrila     43
Haremos que usted se vaya a la calle: El ultimatum sin opciones conduce a un callejon sin salida     49
N: Neutralizar las emociones Aprender a actuar en vez de reaccionar
El comisario de valores de bolsa: Pelear, huir o centrarse     59
Me llamo escoria de la Tierra: Cambiar la fisiologia es cambiar la psicologia     75
I: Identificar el tipo Para saber con que clase de intratable nos las tenemos
Problemas con un guardia urbano: Negociando con el intratable por situacion     105
La dependienta de la tienda de fotografia: Como negociar con el intratable por estrategia     121
El jefe del infierno: Negociaciones con el intratable por constitucion     133
C: Controlar el encuentro Y configurar el resultado
Un tratamiento de primera merece un lugar de primera...en el Cuadro de Honor: Como controlar un encuentro con el intratable por situacion     151
Pequeno hombre grande: Como controlar el encuentro con el intratable por estrategia     189
Los jugadores libres siempre buscan el dinero: Controlar el encuentro con el intratable por constitucion     217
E: Examinar las opciones Y salir del atasco
Oye, papa, se me ha ocurrido una idea para castigarme: Como convertir los callejones sin salida en desvios     265
El contrato mas generoso para el presentador de un noticiario de TV: Por que y como funcionan las opciones     275
La opcion de mover ficha: Como lograr que la otra parte se avenga a examinar opciones     285
Yo dije/El dijo: Como cortar sin llevar las cosas a su extremo     299
Agradecimientos     313
Sobre los autores     315
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