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Five years have elapsed since the first edition of Job Feedback was published. This revision covers the following updates in the field:
*new theory and research on organizational performance management;
*new methods for linking strategic planning with individual goal setting and development;
*the emergence of globalization and cross-cultural factors affecting performance evaluations and the use of technology to collect performance data; and
*new chapters on person perception, multisource feedback, team feedback, and feedback in multicultural organizations.
Contents: E.A. Fleishman, J.N. Cleveland, Series Foreword. Preface. Introduction. Part I:Person Perception. How and Why Feedback Works. How People Evaluate Themselves. Feedback Dynamics. Processing Information About Others. Part II:Performance Evaluation Methods. Performance Appraisals. Multisource Feedback Methods. The Usefulness of Multisource Feedback. Assessment Centers and Business Simulations. Part III:Supporting the Use of Feedback. The Manager's Role as Feedback Provider. Performance Management, Development, and Coaching. Holding Managers Accountable for Giving and Using Feedback. Part IV:Future Directions. Feedback in Teams and Cross-Cultural Organizations. Changing Technologies and Jobs: Toward Feedback-Oriented, Continuous Learning Environments.