Juran Institute's Six Sigma Breakthrough and Beyond: Quality Performance Breakthrough Methods / Edition 1

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Overview

Based on the Juran Institute’s breakthrough method, Juran’s Six Sigma: Breakthrough and Beyond goes beyond certification or implementation processes discussed in most six sigma texts to prepare an organization's managers — at all levels — to deal with the practical day-to-day human, structural, and technological issues which arise when initiating and maintaining a Six Sigma effort.

Juran's Six Sigma: Breakthrough and Beyond allows you to modify your program to suit your individual requirements. With this book, you get everything you need to improve and maintain Six-Sigma breakthrough performance long after the consultants have packed up and gone home.

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Product Details

  • ISBN-13: 9780071422277
  • Publisher: McGraw-Hill Professional Publishing
  • Publication date: 9/15/2003
  • Edition number: 1
  • Pages: 374
  • Product dimensions: 6.40 (w) x 9.30 (h) x 1.02 (d)

Meet the Author

Joseph A. DeFeo, President and Chief Executive Officer of Juran Institute, is recognized for his training and consulting expertise in sustaining breakthrough improvements within many different organizations worldwide. He has been instrumental in progressing the subject of Breakthrough Improvement by focusing on the needs of today's contemporary and demanding industries. He is considered a knowledge expert on the Management of Quality, Business Process Management, Six Sigma Deployment, Strategic Quality Planning, and supportive methodologies. He is a regular speaker at national conferences and his counsel has been published widely in national and international publications.

William W. Barnard, PhD. is a Senior Vice President at Juran Institute. Bill advises and assists management in industries such as health care, universities, and government ministries, emphasizing how to implement managing for quality. He has represented Juran Institute in North America, Europe, Asia, Africa, and the Pacific and has orgiinated the Institute's Facilitator Training courses.

The Juran Institute provides training and consulting services to help organizations worldwide achieve sustainable breakthrough improvements. Dr. Joseph M. Juran, a pioneer in the quality revolution who developed many of the techniques and tools on which the Six Sigma methodology is based, founded the Insitute in 1979. Apart from Six Sigma, the Institute's areas of expertise include breakthrough improvement, strategic deployment, benchmarking and lean manufacturing. Juran Institute is headquartered in Wilton, Connecticut, and has European offices in Amsterdam and Madrid. For more information, vist www.juran.com.

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Table of Contents

Foreword
Preface
Introduction
Acknowledgments
Ch. 1 The Predicament 1
Ch. 2 The Basic Tasks of Management: The Juran Trilogy 19
Ch. 3 The Planning Processes 41
Ch. 4 The Control Processes 85
Ch. 5 The Nature of Breakthrough 127
Ch. 6 Breakthroughs in Leadership 151
Ch. 7 Breakthroughs in Organization 171
Ch. 8 Breakthroughs in Current Performance Improvement - Classic and Six Sigma Dmaic 211
Ch. 9 Breakthroughs in Culture 265
Ch. 10 Breakthroughs in Adaptability 287
Ch. 11 Strategic Quality Planning and Deployment 313
Ch. 12 A Road Map for Change 347
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