Kaplan Human Resource Certification: Proven, Practical Tools to Help You Pass the PHR and SPHR Exams

Overview

Kaplan Human Resource Certification is a comprehensive resource for HR professionals seeking career enhancement and advancement. Features include:

  • 4 practice tests (2 for each test) to help the reader prepare for the PHR and SPHR exams
  • Comprehensive overview of the HR field
  • In-depth, targeted review of ...
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Kaplan Human Resource Certification: Proven, Practical Tools to Help You Pass the PHR and SPHR Exams

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Overview

Kaplan Human Resource Certification is a comprehensive resource for HR professionals seeking career enhancement and advancement. Features include:

  • 4 practice tests (2 for each test) to help the reader prepare for the PHR and SPHR exams
  • Comprehensive overview of the HR field
  • In-depth, targeted review of core concepts
  • Insider tips and strategies from HR experts
  • Appendices with helpful job search information
Read More Show Less

Product Details

  • ISBN-13: 9781427797278
  • Publisher: Kaplan Publishing
  • Publication date: 11/4/2008
  • Pages: 432
  • Product dimensions: 6.90 (w) x 9.90 (h) x 0.90 (d)

Meet the Author

Karen S. Yasgoor, PhD, SPHR, CBT, is an organizational psychologist with an extensive background in Human Resources. She owns the Center for Work Life Assessment in La Jolla, California. She is a faculty member of Kaplan University.

Susan Bressler, MS, has 15 years of experience in higher education and career development.  She now teaches predominantly online courses for Kaplan University in human resource management, conflict resolution, and team dynamics. She lives in Seattle, Washington.

Read More Show Less

Table of Contents

About the Authors vii

Chapter 1 Human Resource Management Overview 1

The Basics of Professional Human Resource Certification 3

Structure of the PHR and SPHR Examinations 11

Core Knowledge Requirements for the PHR and SPHR Exams 12

Studying for the Exam 13

A Suggested Study Timeline 18

Chapter 2 Core Knowledge Requirements 21

The Importance of Human Resources to an Organization 21

Organizational Goals and Needs 22

Human Resources and Staffing 23

Diversity 26

HR Ethics and Professional Standards 27

Employee Records Management 28

High Performance Work Systems 31

Leadership Concepts/Communication 33

Adult Learning, Motivation, and Training 36

Risk Management 41

Contract Negotiation and Bargaining 42

Chapter 3 Strategic Planning and Management 43

Meeting an Organization's Objectives 43

Chapter Summary 56

Review Questions 57

Answers to Review Questions 58

Chapter 4 Workforce Planning 59

Workforce Planning and Employment 59

Staffing Alternatives 59

Employer Marketing and Branding 60

Recruitment Sources and Strategies 60

Internal Assessment Techniques 61

Selection Tests, Tools, and Methods 65

Reliability and Validity 68

Interviewing 70

Relocation 72

Total Rewards, Recruitment, and Retention 73

Negotiation Skills and Techniques 73

Organizational Exit Procedures 74

Chapter Summary 78

Review Questions 79

Answers and Explanations 80

Chapter 5 Human Resource Development 81

Laws and Regulations 81

Organizational Development Theories and Applications 84

Task/Process Analysis 85

Training and Development Applications in HRD 87

Designing Training and Development Programs 90

Training (Instructional) Methods andMaterials 91

Training Program Effectiveness: Assessment, Evaluation, and Outcomes 92

Performance Appraisal Methods 94

Mentoring and Executive Coaching 96

Global Issues 97

Chapter Summary 97

Review Questions 98

Answers and Explanations 99

Chapter 6 Total Rewards 103

Total Rewards Strategies 103

Economics and the Labor Market 107

Total Rewards: Compensation 108

Job Pricing and Pay Structures 112

Job Evaluation Methods 112

Total Rewards: Benefits Required by Law 113

Chapter Summary 116

Review Questions 117

Answers and Explanations 118

Chapter 7 Employee and Labor Relations 119

Laws Affecting Employment in Union and Nonunion Environments 119

Individual Employment Rights, Issues, and Practices 122

ELR and Union Environments 123

Facilitating Positive Employee Relations 129

Chapter Summary 130

Review Questions 131

Answers and Explanations 132

Chapter 8 Risk Management 135

Workplace Health, Safety, Security, and Privacy 136

Occupational Injury and Illness Hazards 137

Workplace Safety Risks 138

Workplace Security Risks 139

Workplace Violence 140

Incident and Emergency Response Plans 141

Internal Investigation, Monitoring, and Surveillance 143

Substance Abuse and Dependency 144

Business Continuity and Disaster Recovery Plans 146

Data Integrity Techniques and Technology 147

Chapter Summary 147

Review Questions 148

Answers and Explanations 149

Chapter 9 Other Important Labor Laws 151

Title VII and the Civil Rights Act of 1964 151

Employment Discrimination and Anti-Employment Discrimination 151

Employment Discrimination Exceptions 152

At-Will Employment 152

Affirmative Action and Equal Opportunity Discrimination 154

Anti-discrimination Regulations 155

Workplace Policies that May Result in Discrimination 157

Sexual Orientation, Gender Differences, Race, and National Origin 160

Sexual Harassment 161

Nonwork Discrimination: Breaks, Vacation Time, and Leaves of Absence 163

Workplace Investigations 164

Preventing Retaliation Claims by Employees 165

Employees' Rights 166

Chapter Summary 167

Review Questions 168

Answers and Explanations 169

Chapter 10 International HRM: Global Workforce Training and Development 171

Global Diversity: Cross-Cultural Training and Development 172

Stages of Global Diversity 172

Assimilating New Employees 173

Global Workforce Development 173

Global Selection and Retention 174

Global Succession Planning and Management Development 175

HR's Strategic Partnership 175

Change Management 175

International Compensation Models and Benefits Programs 176

Creating Global Mind-sets 176

How Expatriates Are Aligned with Global Systems Thinking 177

Corporate Restructuring 178

Exhibit A: Fiduciary Concerns and HRM 181

Review Questions 186

Answers and Explanations 187

PHR Exam 1 189

Practice Test: PHR Exam 1 189

Answers to Questions and Explanations 223

PHR Exam 2 237

Practice Test: PHR Exam 2 237

Answers to Questions and Explanations 273

SPHR Exam 1 283

Practice Test: SPHR Exam 1 283

Answers to Questions and Explanations 325

SPHR Exam 2 345

Practice Test: SPHR Exam 2 345

Answers to Questions and Explanations 381

Appendix A Exam Codes and Test Specifications 401

Work Function Codes 401

Position Codes 402

Test Specifications 402

Appendix B PHR/SPHR Case Study 407

Appendix C Resources for Human Resource Professionals 409

Index 411

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See All Sort by: Showing 1 – 20 of 23 Customer Reviews
  • Posted January 29, 2010

    I Also Recommend:

    Unless you're wanting another "summary" of HR information - don't bother.

    Have taken the SPHR and passed. This book was not much help in attaining the passing mark. The summary style of information makes quicker reading/reviewing. However, the SPHR sample test are not much value, frustrating more than helpful.

    3 out of 3 people found this review helpful.

    Was this review helpful? Yes  No   Report this review
  • Anonymous

    Posted February 20, 2011

    Would not recommend

    This book is not very helpful in preparing for the PHR exam. I studied the material in this book extensively and almost none of it was on the PHR exam.

    2 out of 2 people found this review helpful.

    Was this review helpful? Yes  No   Report this review
  • Posted January 6, 2011

    more from this reviewer

    Summarized to a fault

    This book was minimally helpful in preparation. Too little discussion of material and too much emphasis on the personal experience of the author. This book leaves you HAVING to buy another.

    2 out of 2 people found this review helpful.

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