Keeping Score: Using the Right Data to Drive World-Class Performance by Mark Graham Brown, Hardcover | Barnes & Noble
Keeping Score: Using the Right Data to Drive World-Class Performance

Keeping Score: Using the Right Data to Drive World-Class Performance

by Mark Graham Brown
     
 

"Every quality-conscious organization needs to measure critical data, but many businesses waste time tracking and reviewing non-essentials. This innovative book shows how to concentrate on the few key measures that indicate a firm's true performance. It focuses on the areas considered vital in the Baldrige Quality Award criteria, the premiere model for

Overview

"Every quality-conscious organization needs to measure critical data, but many businesses waste time tracking and reviewing non-essentials. This innovative book shows how to concentrate on the few key measures that indicate a firm's true performance. It focuses on the areas considered vital in the Baldrige Quality Award criteria, the premiere model for evaluating overall quality.

Readers will learn to select and use the right metrics for measuring financial, operational, and quality efforts, as well as longer-term measures such as customer and employee satisfaction, supplier performance, product/service quality, and environmental compliance. This guide will help them:

• evaluate their current approaches to measurement

• select the right metrics

• collect and report data more efficiently and usefully

• use the information to promote teamwork and strategy"

Product Details

ISBN-13:
9780814403273
Publisher:
AMACOM Books
Publication date:
01/28/1996
Pages:
198
Product dimensions:
6.26(w) x 9.34(h) x 0.65(d)

What People are saying about this

Julie S. Mehta
Keeping Score delivers comprehensive and easy-to-understand guidelines for the development or tune-up of an organization's measurement system. Written with the same user-friendly clarity of his popular book Baldrige Award Winning Quality, Brown makes the overwhelming subject of measurement less intimidating through his step-by-step presentation.
Marie E. Artale
Insightful and appropriate for organizations needing a new approach to working smarter. The steps outlined for linking key success factors to performance measures help organizational leaders focus on measuring the right things the right way.
Robert J. Mruz
Full of specific examples and best practices gathered from the author's years of working with world-class companies, Keeping Score offers practical advice and guidance for developing measurement systems that lead to organizational excellence.

Meet the Author

MARK GRAHAM BROWN (Hermosa Beach, CA) is a quality and productivity consultant to many Fortune 500 companies. He has served as a Baldrige Award examiner and is the author of five previous books, including Why TQM Fails and What to Do About It.

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