Key Concepts in Hospitality Management

Overview

Electronic Inspection Copy available for instructors here

This edited book covers the major concepts you are likely to encounter throughout their study within the hospitality field, giving a comprehensive and up-to-date overview as well as providing engaging everyday examples from around the world.

A leading figure in the field, Wood has successfully gathered international contributors with direct experience of hospitality management and the ...

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Overview

Electronic Inspection Copy available for instructors here

This edited book covers the major concepts you are likely to encounter throughout their study within the hospitality field, giving a comprehensive and up-to-date overview as well as providing engaging everyday examples from around the world.

A leading figure in the field, Wood has successfully gathered international contributors with direct experience of hospitality management and the hospitality industry as a whole, ensuring both the academic, geographical and practical integrity of the book.

Key Concepts in Hospitality Management is written for undergraduate students and those studying short postgraduate or executive education courses in hospitality. It would also be of use to the general academic reader seeking information on the hospitality industry and hospitality management.

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Editorial Reviews

From the Publisher
'Key Concepts in Hospitality Management has been accessibly written and thoughtfully edited, making it essential reading for those studying hospitality and embarking on a career in the industry. The chapters provide concise introductions to core management areas and contemporary issues shaping the industry' -
Peter Lugosi Oxford School of Hospitality Management, UK
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Product Details

  • ISBN-13: 9781446200698
  • Publisher: SAGE Publications
  • Publication date: 3/30/2013
  • Series: SAGE Key Concepts Series
  • Pages: 180
  • Product dimensions: 6.60 (w) x 9.40 (h) x 0.50 (d)

Meet the Author

Dr Wood is the author, co-author, editor or co-editor of 15 books and over 60 research papers in refereed journals as well as numerous other publications. His first book, Working in Hotels and Catering (Routledge, 1992; second edition 1997) remains a major reference point for the study of employment in the hospitality industry. Strategic Questions in Food and Beverage Management (Butterworth-Heinemann, 2000) which he both edited and contributed to, has sold several thousand copies around the world. He has most recently contributed to, and co-edited with Dr Robert Brotherton, The Sage Handbook of Hospitality Management (2008) the current definitive reference work in the hospitality field.

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Table of Contents

Editor's Introduction - Roy C Wood
Accommodation, Lodging and Facilities Management - Roy C Wood
Beverages and Beverage Management - Gareth Currie
Consumer Behaviour in Hospitality - Bert Smit
Customer Relationship Management in Hospitality - Olaf W Hermans
Design for Hotels - Geoff Marée
Entrepreneurship in Hospitality - Stephen Ball
Food, Beverage and Restaurant Management - Gareth Currie
Food Production and Service Systems - Roy C Wood
Franchising - E Hachemi Aliouche and Udo A Schlentrich
Front Office Management - Simen Kooi
Gastronomy and Haute Cuisine - Marc B Stierand
The Hospitality Finance Environment - John Mackillop
Hospitality and Hospitality Management - Bob Brotherton
Hospitality Management Education - Roy C Wood
Hotels, Hospitality and Sustainability - Frans Melissen
Hotels and the Internet - Peter O'Connor
Hotels and Security - Protyush Banerjee
Housekeeping Management - Marina Brinkman-Staneva
Human Resource Management in Hospitality - Yvonne Guerrier
Income Statements in Hospitality Finance - Rob van Ginneken
Industry Structure and Sectors in Hospitality - Michael Schwarz
Information Technology in Hospitality - Peter O'Connor
Innovation in Hospitality - Marc Stierand
Investing in Hotels - Constantinos Verginis
Marketing in Hospitality - Sue Horner and John Swarbrook
The Meal Experience - Roy C Wood
Meetings, Incentives, conferences, Conventions and Events/Exhibitions (MICE) - Udo A Schlentrich
Operations Management in Hospitality - G Barry O'Mahoney
Organizational Behaviour in Hospitality - Yvonne Guerrier
Procurement in Hospitality - Jane F Eastham and Alisha Ali
Revenue Management - Stan Josephi
Service Quality in Hospitality - G Barry O'Mahoney
Service, Service Industries and the Hospitality Sector - Roy C Wood
Strategy and Strategic Management in Hospitality - Theodore Benetatos
Women, Gender and Hospitality Employment - Judi Brownell

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