Key Concepts in Operations Management

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More About This Textbook


This text provides informative, short introductions to the core concepts of Operations Management. This text contains more than 50 concept entries and is fully cross-referenced.

An outstanding reference for Operations Management students at all levels.

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Product Details

  • ISBN-13: 9781848607316
  • Publisher: SAGE Publications
  • Publication date: 9/14/2010
  • Series: SAGE Key Concepts Series
  • Pages: 312
  • Product dimensions: 5.90 (w) x 8.40 (h) x 0.90 (d)

Table of Contents

Introduction 1

The Operations Function 3

Operations 5

System 12

Output 22

Service Science 26

Customers 29

Technology 40

Co-ordination 44

Planning and Control 47

Integration 52

Risk 56

Theory 58

Operations Strategy 63

Performance 65

Operations Strategy 69

Operations Strategy Process 78

Trade-offs 84

Location 88

Capacity 93

Process 97

Layout 103

Technology Management 109

Flexibility 114

Real Options 118

Innovation Management 123

Managing Innovation 125

New Product Development 129

New Service Development 134

Patfom 137

Process Management 141

Process Management 143

Work 150

Learning Curves 155

Outsourcing 160

Quality 167

Quality 169

Quality Management 172

Statistical Process Control 176

ISO 9000 183

Six Sigma 187

Kaizen 192

Inventory 197

Inventory 199

Inventory Systems 202

Material Requirements Planning 216

Just-in-Time Inventory 220

Planning and Control 227

Forecasting 229

Aggregate Production Planning 235

Scheduling 240

Project Planning 245

Waiting Line Management 251

Reverse Logistics 255

Yield 258

Integrated Management Frameworks 263

Total Quality Management (TQM) 265

Throughput 270

Responsiveness 275

Time-based Competition 278

Lean 282

Agility 286

Supply Chain 290

Index 300

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