Key Performance Indicators (KPI): Developing, Implementing, and Using Winning KPIs
  • Key Performance Indicators (KPI): Developing, Implementing, and Using Winning KPIs
  • Key Performance Indicators (KPI): Developing, Implementing, and Using Winning KPIs

Key Performance Indicators (KPI): Developing, Implementing, and Using Winning KPIs

by David Parmenter
     
 

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Key Performance Indicators Developing, Implementing, and Using Winning KPIs Second Edition

Key performance indicators (KPIs), while used commonly around the world, have never until now been clearly defined. Management personnel have identified measures as KPIs though these measures have never been KPIs. The lack of understanding of performance

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Overview

Key Performance Indicators Developing, Implementing, and Using Winning KPIs Second Edition

Key performance indicators (KPIs), while used commonly around the world, have never until now been clearly defined. Management personnel have identified measures as KPIs though these measures have never been KPIs. The lack of understanding of performance measures has led most monitoring and reporting of measures to fail. The casualty has often been the balanced scorecard, a brilliant tool that can only work if the appropriate measures are in it.

Fully revised and updated, Key Performance Indicators: Developing, Implementing, and Using Winning KPIs, Second Edition represents a significant shift in the way KPIs are developed and used, with an abundance of implementation tools. This Second Edition includes new features to assist you with their implementation:

  • A letter to the CEO
  • A 12-step model for developing and using KPIs with revised guidelines
  • Implementation guidelines for small to medium enterprises and not-for-profit organizations
  • How to brainstorm performance measures
  • A kit to help you find your organization's critical success factors
  • New examples and illustrations
  • Worksheets, workshop programs, and questionnaires
  • Over 300 performance measures
  • Updated templates for reporting performance measures
  • A facilitator's (consultant) resource kit
  • References to "free" and "for fee" electronic media to help save you time

By exploring measures that have transformed businesses, this proactive guide has developed a methodology that is breathtaking in its simplicity and yet profound in its impact. Written by KPI expert David Parmenter, it has been said that this book is the missing link between the balanced scorecard work of Robert Kaplan and David Norton and the reality of implementing performance measurement in an organization.

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Editorial Reviews

From the Publisher
"The book makes an important distinction that separates performance indicators from results indicators (like profits, market share percentages, or customer satisfaction numbers), and gives an intriguing list of characteristics for identifying a KPI in the wild. All in all, it's a very handy reference for making sense of something people think they already know - but don't." (Accounting Today, Aug 16-Sept 12, 2010)

"(Parmenter)...draws on his previous research and experience to compile a series of 'how-to' guide-lines for performance improvement implementation for senior managers." (Accountancy Ireland, August 2010)

Product Details

ISBN-13:
9780470545157
Publisher:
Wiley
Publication date:
02/08/2010
Pages:
320
Product dimensions:
6.20(w) x 9.10(h) x 1.20(d)

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Meet the Author

David Parmenter is an international presenter who is known for his thought-provoking and lively sessions, which have led to substantial change in many organizations. He is a leading expert in the development of winning KPIs, replacing the annual planning process with quarterly rolling planning, quick month-end processes, and converting reporting to a decision-based tool. Parmenter's work on KPIs is recognized internationally as a breakthrough in understanding how to make performance measures work. He has delivered workshops to thousands of attendees in many cities around the world including Sydney, Melbourne, Kuala Lumpur, Singapore, Tehran, Johannesburg, Dublin, London, Manchester, Edinburgh, and Prague. Parmenter has worked for Ernst & Young, BP Oil Ltd, Arthur Andersen, and PricewaterhouseCoopers, and is a fellow of the Institute of Chartered Accountants in England and Wales. He is a regular writer for professional and business journals. He is also the author of Pareto's 80/20 Rule for Corporate Accountants (Wiley). David can be contacted via parmenter@waymark.co.nz. His website www.davidparmenter.com contains many white papers, articles, and freeware that will be useful to the reader.

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