Key Performance Indicators (KPI): Developing, Implementing, and Using Winning KPIs [NOOK Book]

Overview

Praise for Key Performance Indicators, Second Edition

"David Parmenter has a knack of getting to the heart of the issue, a good trait for a KPI consultant. His book is no different: David minces few words about what a key performance indicator is and isn't and how true KPIs can dramatically impact business performance. This pragmatic guide is chock-full of useful forms and tips that will enable any burgeoning performance manager to succeed in creating effective KPIs."
—Wayne ...

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Key Performance Indicators (KPI): Developing, Implementing, and Using Winning KPIs

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Overview

Praise for Key Performance Indicators, Second Edition

"David Parmenter has a knack of getting to the heart of the issue, a good trait for a KPI consultant. His book is no different: David minces few words about what a key performance indicator is and isn't and how true KPIs can dramatically impact business performance. This pragmatic guide is chock-full of useful forms and tips that will enable any burgeoning performance manager to succeed in creating effective KPIs."
—Wayne Eckerson, Director, TDWI Research

"David has done it again—he has harvested the best ideas from the wide array of books, articles, and white papers on performance measurement, and crafted them into a single, easy to understand 'how-to' book. Not only does he support every concept with the original thought-leader's ideas, case studies, and solid examples, but he also weaves them into an overall best-practice KPI approach. This book is more than a 'must-read' . . . it is a 'must-do' for every performance measurement practitioner."
—Brett Knowles, Founder pm2 - Performance Measurement & Management

Praise for the first edition

"Developing the right KPIs is a problem for most organizations. David Parmenter's insightful approach offers a practical guide that will help managers to overcome these problems and turn concepts into reality in a timely way."
—Jeremy Hope, Cofounder and Director, Beyond Budgeting Roundtable and author of Reinventing the CFO

"This is a must-read book for all senior managers. The correct selection and deployment of performance measures is essential to ensure that all resources and effort are focused on achieving business strategy . . . and yet so many organizations select the wrong performance measures. This is a straightforward and practical book that clearly explains what 'key performance indicators' are and how they should be used as part of an integrated performance improvement strategy."
—Dr. Robin Mann, Director Centre for Organisational Excellence Research, Massey University & BPIR.com Ltd, New Zealand

"With this book, David Parmenter has clearly established himself as the King of KPIs. Everything you need to master and implement a KPI-driven strategy is here."
—Harry Mills, author The Rainmaker's Toolkit

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  • David Parmenter
    David Parmenter  

Product Details

  • ISBN-13: 9780470593202
  • Publisher: Wiley
  • Publication date: 1/29/2010
  • Sold by: Barnes & Noble
  • Format: eBook
  • Edition number: 2
  • Pages: 320
  • Sales rank: 456,670
  • File size: 9 MB

Meet the Author

David Parmenter is an international presenter who is known for his thought-provoking and lively sessions, which have led to substantial change in many organizations. He is a leading expert in the development of winning KPIs, replacing the annual planning process with quarterly rolling planning, quick month-end processes, and converting reporting to a decision-based tool. Parmenter's work on KPIs is recognized internationally as a breakthrough in understanding how to make performance measures work. He has delivered workshops to thousands of attendees in many cities around the world including Sydney, Melbourne, Kuala Lumpur, Singapore, Tehran, Johannesburg, Dublin, London, Manchester, Edinburgh, and Prague. Parmenter has worked for Ernst & Young, BP Oil Ltd, Arthur Andersen, and PricewaterhouseCoopers, and is a fellow of the Institute of Chartered Accountants in England and Wales. He is a regular writer for professional and business journals. He is also the author of Pareto's 80/20 Rule for Corporate Accountants (Wiley). David can be contacted via parmenter@waymark.co.nz. His website www.davidparmenter.com contains many white papers, articles, and freeware that will be useful to the reader.
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Table of Contents

Preface.

Acknowledgments.

Chapter 1 Introduction.

Key Result Indicators.

Performance and Result Indicators.

Key Performance Indicators.

Management Models that Have a Profound Impact on KPIs.

Definitions.

Notes. 

Chapter 2 Foundation Stones for Implementing Key Performance Indicators.

Four Foundation Stones Guiding the Development and Use of KPIs.

Defining Vision, Mission, and Strategy.

Note. 

Chapter 3 Developing and Using KPIs: A 12-Step Model.

Step 1: Senior Management Team Commitment.

Step 2: Establishing a “Winning KPI” Project Team.

Step 3: Establishing a “Just Do It” Culture and Process.

Step 4: Setting Up a Holistic KPI Development Strategy.

Step 5: Marketing the KPI System to All Employees.

Step 6: Identifying Organization-Wide Critical Success Factors.

Step 7: Recording Performance Measures in a Database.

Step 8: Selecting Team-Level Performance Measures.

Step 9: Selecting Organizational “Winning KPIs”.

Step 10: Developing the Reporting Framework at All Levels.

Step 11: Facilitating the Use of Winning KPIs.

Step 12: Refining KPIs to Maintain Their Relevance.

Notes. 

Chapter 4 KPI Team Resource Kit.

Using This Resource Kit.

Step 1 Worksheet: Senior Management Team Commitment.

Step 2 Worksheet: Establishing a Winning KPI Team.

Step 3 Worksheet: Establish a “Just Do It” Culture for This Project.

Step 4 Worksheet: Setting Up a Holistic KPI Development Strategy.

Step 5 Worksheet: Marketing the KPI System to All Employees.

Step 6 Worksheet: Identifying Organization-Wide CSFs.

Step 7 Worksheet: Comprehensive Recording of Measures within the Database.

Step 8 Worksheet: Selecting Team Performance Measures.

Step 9 Worksheet: Selecting Organization-Wide “Winning KPIs”.

Step 10 Worksheet: Developing Display, Reporting, and Review Frameworks at All Levels.

Step 11 Worksheet: Facilitating the Use of KPIs.

Step 12 Worksheet: Refining and Modifying KPIs to Maintain Their Relevance.

Chapter 5 Templates  for Reporting Performance Measures.

Reporting Key Result Indicators in a Dashboard to the Board.

Reporting Performance Measures to Management.

Reporting Performance Measures to Staff.

Graph Format Examples.

Notes.

Chapter 6 Facilitator's Resource Kit.

Remember the Fundamentals.

KPI Typical Questions and Answers. 

Chapter 7 Critical Success Factors Kit.

Benefits of Understanding Your Organization's CSFs.

Relevant Success Factors.

Step 6: Identifying Organization-Wide Critical Success Factors.

Finding the CSFs through a Relationship Mapping Process.

How I Organize the Critical Success Factor Workshop.

Note. 

Appendix 7A: Where to Look for Your Success Factors.

Appendix 7B: Letter Invite from the CEO.

Appendix 7C: Success Factors Workshop Planning Checklist.

Appendix 7D: Workshop Instructions.

Appendix 7E: Success Factor Matrix.

Chapter 8 Brainstorming Performance Measures.

Chapter 9 Implementation Variations For Small-to-Medium Enterprises and Not-for-Profit Organizations.

Small to Medium Enterprises.

Not for Profit Organizations.

Chapter 10 Implementation lessons.

How to Implement Winning KPIs in 16 Weeks.

Notes. 

Epilogue: Electronic Media Available to You.

Appendix: Performance Measures Database.

Index.

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