Key Performance Indicators (KPI): Developing, Implementing, and Using Winning KPIs

Overview

Fully revised and updated, Key Performance Indicators: Developing, Implementing, and Using Winning KPIs, Second Edition represents a significant shift in the way KPIs are developed and used, with an abundance of implementation tools.

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Key Performance Indicators: Developing, Implementing, and Using Winning KPIs

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Overview

Fully revised and updated, Key Performance Indicators: Developing, Implementing, and Using Winning KPIs, Second Edition represents a significant shift in the way KPIs are developed and used, with an abundance of implementation tools.

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Editorial Reviews

From the Publisher
"The book makes an important distinction that separates performance indicators from results indicators (like profits, market share percentages, or customer satisfaction numbers), and gives an intriguing list of characteristics for identifying a KPI in the wild. All in all, it's a very handy reference for making sense of something people think they already know - but don't." (Accounting Today, Aug 16-Sept 12, 2010)

"(Parmenter)...draws on his previous research and experience to compile a series of 'how-to' guide-lines for performance improvement implementation for senior managers." (Accountancy Ireland, August 2010)

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Product Details

  • ISBN-13: 9781118925102
  • Publisher: Wiley
  • Publication date: 4/13/2015
  • Edition description: 3rd Edition
  • Edition number: 3
  • Pages: 448
  • Sales rank: 579,287
  • Product dimensions: 6.10 (w) x 9.00 (h) x 1.70 (d)

Meet the Author

David Parmenter is an international presenter who is known for his thought-provoking and lively sessions, which have led to substantial change in many organizations. He is a leading expert in the development of winning KPIs, replacing the annual planning process with quarterly rolling planning, quick month-end processes, and converting reporting to a decision-based tool. Parmenter's work on KPIs is recognized internationally as a breakthrough in understanding how to make performance measures work. He has delivered workshops to thousands of attendees in many cities around the world including Sydney, Melbourne, Kuala Lumpur, Singapore, Tehran, Johannesburg, Dublin, London, Manchester, Edinburgh, and Prague. Parmenter has worked for Ernst & Young, BP Oil Ltd, Arthur Andersen, and PricewaterhouseCoopers, and is a fellow of the Institute of Chartered Accountants in England and Wales. He is a regular writer for professional and business journals. He is also the author of Pareto's 80/20 Rule for Corporate Accountants (Wiley). David can be contacted via parmenter@waymark.co.nz. His website www.davidparmenter.com contains many white papers, articles, and freeware that will be useful to the reader.
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Table of Contents

Ch. 1 Introduction

Ch. 2 Foundation Stones for Implementing Key Performance Indicators

Ch. 3 Developing and Using KPIs: A 12-Step Model

Ch. 4 KPI Team Resource Kit

Ch. 5 Templates for Reporting Performance Measures

Ch. 6 Facilitator's Resource Kit

Ch. 7 Critical Success Factors Kit

Ch. 8 Brainstorming Performance Measures

Ch. 9 Implementation Variations For Small to Medium Enterprises and Not for Profit Organizations

Ch. 10 Implementation lessons

Epilogue: Electronic Media Available to You

Appendix Performance Measures Database

Index

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